Windows 10: Relatively new build freezing when i do certain things Solved

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  1.    06 Dec 2015 #1

    Relatively new build freezing when i do certain things

    So I recently buit a new PC, parts list here: AMD FX-8350, Sapphire Radeon R9 270X, NZXT Guardian 921 RB - System Build - PCPartPicker

    and it worked flawlessly for a while, until a few weeks ago. Now, any time I watch a stream on or a video on youtube, it will freeze. sometimes I get a blue screen, but most of the time it just freezes and I have to hard reset. The only errors I have found are kernel power errors in event viewer, resulting from "unexpected shutdown". I also saw a few that said "Cache hierarchy error", but google results return nothing useful and I have been searching for a fix for a long while. Today it started crashing when I play league, so its a priority to fix now.

    I can work around the crash by streaming through VLC.

    Feel free to ask for whatever additional info you require, any help is greatly appreciated!
    Last edited by FattysFTW; 06 Dec 2015 at 00:56.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,697
    Windows 10 Pro
       09 Dec 2015 #2
      My ComputersSystem Spec

  3.    09 Dec 2015 #3

    I figured I would need that file, but I couldn't find it. Apparently it defaults to C:\user\...\desktop, when my desktop is on my HDD instead of my C:\ drive which is my SSD. Figured it out, so here it is
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,697
    Windows 10 Pro
       09 Dec 2015 #4

    There is no response from something on a request from the CPU what results in a too much time-out between data error.
    Unfortunately, you won't get much more details from a 0x124.
    There are many things one can do, below is a list of suggestions and tests, it is a lot but take the time to do it properly
    Please make sure
    • the cables are properly connected,
    • the PSU is properly connected and no looe cable in the PSU,
    • no cable is broken
    • the components are properly seated and the connection isn't damaged.
    • no connection is broken, check the pins.

    The error 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.

    Relatively new build freezing when i do certain things STOP 0x124 Troubleshooting Relatively new build freezing when i do certain things
    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test

    Relatively new build freezing when i do certain things ONE Relatively new build freezing when i do certain things

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Relatively new build freezing when i do certain things TWO Relatively new build freezing when i do certain things

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.

    Relatively new build freezing when i do certain things THREE Relatively new build freezing when i do certain things

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to

    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Relatively new build freezing when i do certain things FOUR Relatively new build freezing when i do certain things

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff.
    How to fill in your system specs:

    6: kd> !errrec ffffe001f4f60028
    Common Platform Error Record @ ffffe001f4f60028
    Record Id     : 01d12fd18f993d24
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/6/2015 2:59:38 (UTC)
    Flags         : 0x00000000
    Section 0     : Processor Generic
    Descriptor    @ ffffe001f4f600a8
    Section       @ ffffe001f4f60180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000006
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffe001f4f600f0
    Section       @ ffffe001f4f60240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000006
    CPU Id        : 20 0f 60 00 00 08 08 06 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe001f4f60240
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffe001f4f60138
    Section       @ ffffe001f4f602c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 6 Bank 0)
      Status      : 0xb880000000020f0f
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.
      My ComputersSystem Spec

  5.    09 Dec 2015 #5

    I don't get any errors when running Battlefield 4 or GTA V on ultra, I don't know if that's useful or not. It's ONLY and champion select in league of legends. It's also not instantaneous, it takes a couple minutes of being on twitch to crash, but once it does it will crash instantly unless I wait a while. Likewise for league.

    It is finals week at my university so i can't run those tests until this weekend, but I will get around to it.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,697
    Windows 10 Pro
       09 Dec 2015 #6

    Anything you notice can be useful :)

    Unfortunately, using the internet when a crash occurs could have many reasons
      My ComputersSystem Spec

  7.    12 Dec 2015 #7

    Okay now that I'm home from uni I can put more time into it. It just crashed twice within a few minutes and i'm uploading the log collector immediately following the second crash.

    All of the components and cables seem seated and undamaged.

    It freezes when I run prime 95 in the same way the others froze. It runs for a few minutes then freezes, and if I reboot and start prime 95 it freezes immediately.
    Last edited by FattysFTW; 12 Dec 2015 at 21:52.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,697
    Windows 10 Pro
       13 Dec 2015 #8

    Please try booting in safe mode and see if the problem still persist.
    No stress test is needed, in safe mode we can split the cause to software or the first range hardware (CPU, (intern) hard drive, motherboard, PSU) because these hardware are active in safe mode with only the very minimum loaded.
      My ComputersSystem Spec

  9.    13 Dec 2015 #9

    Twitch does not appear to make my PC crash in safe mode.

    However, running prime 95 and twitch did cause a crash.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,697
    Windows 10 Pro
       14 Dec 2015 #10

    Try Download IntelBurnTest - MajorGeeks instead of prime95
      My ComputersSystem Spec

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