Windows 10: BSOD issue

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  1.    05 Dec 2015 #1

    BSOD issue


    Yesterday i had 2 BSOD and today 1. I recently bought starcraft 2. yesterday i instaled and procedet to install starcraft 2. Not long after that the BSOD appeared.

    Dump files are attached.

    Thank you for your time.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       09 Dec 2015 #2

    Hi lorddenis,

    I'm very sorry for the delay, there aren't many people in this section.
    Are you still requiring help?
    If so, please use the tool again and upload a new zip file.
      My ComputersSystem Spec

  3.    09 Dec 2015 #3


    Yes please. Is the one that I uploaded not good ? the BLUE screan has not happend since then. Which comfirms it has something to do with and the instalation of Starcraft 2.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       09 Dec 2015 #4

    The one you uploaded got corrupted somehow and is empty, you can see it because the size is not correct.
    The zip is 22 Byte, but the smallest file (a text file) is at least 1 KiloByte ( a thousand times larger)

    Please try to upload a new zip.
      My ComputersSystem Spec

  5.    09 Dec 2015 #5

    Hope it works now.

    I shuld mention that after i made the first rar and the one I made now I made a windows update ( I dont know if the update deleted the info you are looking for.)
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       09 Dec 2015 #6

    Unfortunately there is no data of a bluescreen.

    If you have used any kind of program/method for cleaning your pc, please stop using it while troubleshooting.
    They remove the data we need for troubleshooting.
      My ComputersSystem Spec

  7.    09 Dec 2015 #7

    There are only 2 things that come to mind that could clear the data.

    First is the big windows update. I went and caoused the BLUE screan and then i made a zip file i think it will work now.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       09 Dec 2015 #8

    An update doesn't remove such data, it only places/replaces files from the system but nothing less/more.

    Please uninstall Panda and use Windows Defender as alternative while troubleshooting.
    Technical Support - Panda Security
    I hope the link works, it says 'netherlands' in the URL but I can't change it to english.
    *** WARNING: Unable to verify timestamp for NNSStrm.sys
    *** ERROR: Module load completed but symbols could not be loaded for NNSStrm.sys
      My ComputersSystem Spec

  9.    09 Dec 2015 #9

    Earlier the blue screan apeared in under 5 minutes of me opening (starcract)

    After deactivating panda almost 15 min have passed and still no BLUE screan. if it does not happen again ill delete panda and instal another anti viros protection.

    For now that you for your time and patience.
      My ComputerSystem Spec

  10.    10 Dec 2015 #10

    its back... help anyone ?
      My ComputerSystem Spec

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