Page 1 of 2 12 LastLast
  1.    04 Dec 2015 #1
    Join Date : Aug 2015
    Posts : 45
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free

    HP Spectre x360 13-4109na Intel Core i7-6500U HD520 Graphics NEW BRICK


    Hi Chaps,

    BRANDNEW. ARRIVED 6 DAYS AGO
    HP Spectre x360 13-4109na -(Intel Core i7-6500U, Windows 10, 8GB DDR3L, 512GB SDRAM, Intel HD Graphics520)
    Supplied with Windows 10home and updated to Windows 10 home with m/s update 1511
    Video Scheduler driver STOPPED RESPONDING/ VIDEO SCHEDULER INTERNAL ERROR andsimilar Errors ABOUT FOUR TIMES DAILY. Usually whilst using IE/FIREFOX usuallywhen changing page/scrolling. COULD IT BE RELATED TO POPUPS OR OTHER VIDEO ON SCREEN?
    Event viewer shows: Display driver igfx stoppedresponding and has successfully recovered. Event ID 4101
    Think this is 0x119 error.

    Sometimes blue screens but more often recovers,

    Rolled driver back to
    10 18 15 4256 No improvement.
    YESTERDAY:
    Contacted HP chat support (Paul) who (using a minuscule chatbox) promptly
    Reset driver to 10 18 15 4256 latest driver and updatedBIOS.
    Apologised for the inconvenience and offered me a 20 HPvoucher. NOT ARRIVED
    MACHINE STILL HAS THE SAME PROBLEM after HP support. (QUELLE SURPRISE!!)

    If I were not otherwise quite pleased with the machine and had not spent a few hours setting it up it would be sent straight back - it may still be!!

    Nevertheless, keen to sort it out. thanks for your help.

    There appear to be some beta drivers available here: https://downloadcenter.intel.com/dow...7-8-1-10-15-40 - but I cannot get the Win 10 64 bit version to install.

    "The driver being installed is not validated for this computer" error arises.
    there are some instructions to bypass this here: https://steamcommunity.com/app/23325...9190911446231/
    I do only have one graphics card. Is this the way forward?

    OK folks followed the instructions carefully, essentially telling the P.C. to search yourself, have driver and have disc then navigate to folder you have saved and extracted to. Note also, it is best to download the zipped file since it contains graphics, display/audio and language items and so you can choose graphics separately. I could not get the single 154012 exe file to load the graphics driver. Now running beta driver 20.19.15.4326 dated 18.11.15. Time will tell

    Well, no recurrence for 36 hours so marking as solved - famous last words eh?!

    Yes, spoke too soon. Made the mistake of turning to tablet mode and twice had the worst screen problems yet experienced.

    Mike.
    Last edited by Mike Farnham; 06 Dec 2015 at 05:28. Reason: Adding info.
      My ComputerSystem Spec
  2.    07 Dec 2015 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi Mike,

    Welcome to the 10forums.

    To note:
    Attachment 52520

    As the 0x119 is GPU related, please stress test the GPU and clean install the drivers.
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Intel. Be sure to ONLY install the drivers using custom/advanced options.



    HP Spectre x360 13-4109na Intel Core i7-6500U HD520 Graphics NEW BRICK Diagnostic test HP Spectre x360 13-4109na Intel Core i7-6500U HD520 Graphics NEW BRICK
     GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes


    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

    Code:
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`ee6f0000 fffff800`eed2d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    08 Dec 2015 #3
    Join Date : Aug 2015
    Posts : 45
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    Thanks Axe,
    I need to read the tutorial since I do not know how to keep an eye on GPU temperature or what is considered high.
    I know how to uninstall all drivers but also need to clarify "install the drivers using custom/advanced options" do you mean self install rather than letting the machine search the net?
    I have had no further incidences for two day now so am hastening slowly!!
    Your help much appreciated.
    Best wishes,
    Mike.


    Quote Originally Posted by axe0 View Post
    Hi Mike,

    Welcome to the 10forums.

    To note:
    Attachment 52520

    As the 0x119 is GPU related, please stress test the GPU and clean install the drivers.
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Intel. Be sure to ONLY install the drivers using custom/advanced options.



    HP Spectre x360 13-4109na Intel Core i7-6500U HD520 Graphics NEW BRICK Diagnostic test HP Spectre x360 13-4109na Intel Core i7-6500U HD520 Graphics NEW BRICK
     GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes


    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

    Code:
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`ee6f0000 fffff800`eed2d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec
  4.    08 Dec 2015 #4
    Join Date : Aug 2015
    Posts : 45
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    Please can anyone recommend a nice simple GPU temperature monitoring program? This machine is a 2 in 1 laptop/tablet so I am assuming the GPU is integrated.
    Thanks,
    Mike.
      My ComputerSystem Spec
  5.    08 Dec 2015 #5
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Then I suggest to update your specs, my suggestions are based on your current specs

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  6.    09 Dec 2015 #6
    Join Date : Aug 2015
    Posts : 45
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    Point taken. Apologies, new machine and had not realised some old specs were on here! Have sorted.
    Thanks and best wishes,
    Mike.
      My ComputerSystem Spec
  7.    09 Dec 2015 #7
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Update of my previous suggestions.

    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacuter HP. Be sure to ONLY install the drivers.

    For the temperature monitoring: HWMONITOR | Softwares | CPUID
      My ComputersSystem Spec
  8.    10 Dec 2015 #8
    Join Date : Aug 2015
    Posts : 45
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    Thanks Axe for your revised suggestions.
    Have had no recurrence for four days now so this beta driver is better than any other. Will hold off taking action until another issue occurs. Can even switch to table mode now with no terrible flickering which is what happened the first time. Since I shut down then and restarted I have had no further problems.

    Best wishes,

    Mike.
      My ComputerSystem Spec
  9.    08 Jan 2016 #9
    Join Date : Jan 2016
    Posts : 2
    Windows 10

    Hi Mike,

    I have the same laptop, and have several problems with the graphic card. In the last days the system is always freezing (windows 10, bios and intel driver: all updated, and the driver is the last version from 23.12.2015).
    Do you where able to solve your problem? How did you do it. Did you use the Display Driver Uninstaller and instal the beta version of Intel (Beta 15.40.12.4326).

    Best regards,

    Wildlife
      My ComputerSystem Spec
  10.    08 Jan 2016 #10
    Join Date : Aug 2015
    Posts : 45
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    Hi, Cannot recall whether I uninstalled the old driver. More likely installed 15.40.12.4326 over the top so I could roll back if necessary.

    Having done that and had some terrible flashing of the screen when entering tablet mode about a month ago everything settled down I and think I have had only one very minor glitch since then. Like you, also updated bios to latest. Happy to check any other drivers against yours if it helps.

    SORRY JUST TELL ME WHAT 23.12.2015 IS THE DRIVER FOR ON YOURS?

    Since no real problems at present am not going to try anything more drastic. Perhaps you should switch to tablet mode once and see if yours settles down like mine did?

    Best wishes,

    Mike.
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Intel HD Graphics 4600
Windows 10 just installed on my laptop.. and it refuses to allow me to open an overlay editor. It complains that it has a problem with my intel HD Graphics 4600 card. I downloaded the latest new drivers for this card - ones that were made available...
Graphic Cards
Is Intel HD Graphics Family better than Intel G41 express chipset?
Is Intel HD Graphics Family better than Intel G41 express chipset? The name is only Intel HD Graphics Family there isnt a number after it in dxdiag
Graphic Cards
Task Manager showing Intel Core i5-2500K operating at 5.29GHz??
Since I skipped Windows 8, I didn't get to use its new task manager. But now that I'm on 10, I'm heavily enjoying this AMAZING new task manager. However, I just noticed (not sure how I didn't see this before) that Task Manager is showing that...
Performance & Maintenance
Can the Intel Pentium Dual-Core CPU 6300 Support ten?
So I have a old Computer that has a Intel Pentium Dual-Core 6300 and want to upgrade it to Ten so if I have to use it I will be use to it. Can it upgrade?
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:27.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums