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  1.    03 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 7
    Microsoft Windows 10 Pro

    Get IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT + others


    This happens when browsing, playing WOT, or sometimes I come down and computer has rebooted from it when I'm not even on it.
    PLEASE HELP. Upgraded Windows 10 Pro on top of a newly purchased albeit refurbished PC with Win 7.

    Addendum, I also ran MemTest over 8 passes with 0 errors.
    Last edited by 38alan; 04 Dec 2015 at 08:48.
      My ComputerSystem Spec
  2.    04 Dec 2015 #2
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    Hi 38alan,

    Welcome to the 10forums.

    There is a huge difference in Windows 7 and Windows 10, when one performs the upgrade from Windows 7 a lot of bugs might appear. Usually the bugs are gone with a clean install of Windows 10.
    Before we start troubleshooting, I would like to give you a choice.
    1. I would suggest to perform a clean install and see if the bluescreen occur again, this is a quick and easy possible solution.
    2. The other option is that we try our best to find the problems and solutions, but I can't garantee due to the upgrade we would be able to catch every problem.


    A tutorial for performing a clean install:
    Windows 10 - Clean Install - Windows 10 Forums
      My ComputersSystem Spec
  3.    04 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 7
    Microsoft Windows 10 Pro
    Thread Starter

    I really think the problem existed in Win 7 as well so option 2 please.

    Quote Originally Posted by axe0 View Post
    Hi 38alan,

    Welcome to the 10forums.

    There is a huge difference in Windows 7 and Windows 10, when one performs the upgrade from Windows 7 a lot of bugs might appear. Usually the bugs are gone with a clean install of Windows 10.
    Before we start troubleshooting, I would like to give you a choice.
    1. I would suggest to perform a clean install and see if the bluescreen occur again, this is a quick and easy possible solution.
    2. The other option is that we try our best to find the problems and solutions, but I can't garantee due to the upgrade we would be able to catch every problem.


    A tutorial for performing a clean install:
    Windows 10 - Clean Install - Windows 10 Forums
      My ComputerSystem Spec
  4.    04 Dec 2015 #4
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    I can't seem to find any BIOS updates, I may be looking wrong and don't know if there are any BIOS updates.
    I have checked HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP¬ģ Customer Support

    Code:
    BIOS Version:              Hewlett-Packard J01 v02.15, 11/10/2011
    Please check in your BIOS the frequency and voltage values of the memory and let me know what they are.




    Get IRQL_NOT_LESS_OR_EQUAL and  MEMORY_MANAGEMENT + others Diagnostics Test Get IRQL_NOT_LESS_OR_EQUAL and  MEMORY_MANAGEMENT + others
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Intel.



    Get IRQL_NOT_LESS_OR_EQUAL and  MEMORY_MANAGEMENT + others Diagnostic test Get IRQL_NOT_LESS_OR_EQUAL and  MEMORY_MANAGEMENT + others
     GPU TEST

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes


    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high


    Code:
    Probably caused by : dxgmms1.sys (dxgmms1!VIDMM_SEGMENT::PurgeContent+13c )
    Code:
    MODULE_NAME: hardware
    
    IMAGE_NAME:  memory_corruption
    Please check NTI for software updates and check links below for links for driver updates.
    Code:
    NTIDrvr        Wed Mar 25 04:09:39 2009 (49c9a073)        NTIDrvr.sys
    UBHelper        Mon Apr 27 10:48:19 2009 (49f57153)        UBHelper.sys
    HECIx64        Wed Oct 20 01:33:43 2010 (4cbe2ad7)        HECIx64.sys
    e1c62x64        Wed Jan 11 21:30:54 2012 (4f0df17e)        e1c62x64.sys
    LMouKE        Thu Jan 03 09:13:40 2013 (50e53db4)        LMouKE.Sys
    L8042mou        Thu Jan 03 09:13:45 2013 (50e53db9)        L8042mou.Sys
    Smb_driver_Intel        Fri Jan 04 13:25:21 2013 (50e6ca31)        Smb_driver_Intel.sys
    Driver Reference Table - HECIx64.sys
    Driver Reference Table - e1c62x64.sys
    Driver Reference Table - LMouKE.Sys
    Driver Reference Table - L8042mou.Sys
    Driver Reference Table - Smb_driver_Intel.sys
      My ComputersSystem Spec
  5.    08 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 7
    Microsoft Windows 10 Pro
    Thread Starter

    I don't have any way to see the Voltage and frequency with the HP BIOS utility.
      My ComputerSystem Spec
  6.    09 Dec 2015 #6
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    Is this utility in the BIOS?
      My ComputersSystem Spec
  7.    09 Dec 2015 #7

    I notice in your specs you have mismatched pairs of memory sticks. You should never do that as it can cause problems like this. At the very least the speed of the ram will go down to the slowest one.

    Take the slower ram out and see if it still performs this error.
      My ComputersSystem Spec
  8.    09 Dec 2015 #8
    Join Date : Dec 2015
    Posts : 7
    Microsoft Windows 10 Pro
    Thread Starter

    Quote Originally Posted by swarfega View Post
    I notice in your specs you have mismatched pairs of memory sticks. You should never do that as it can cause problems like this. At the very least the speed of the ram will go down to the slowest one.

    Take the slower ram out and see if it still performs this error.
    I noticed that as well. I will try that and report back. Thank you for your help.
      My ComputerSystem Spec
  9.    09 Dec 2015 #9
    Join Date : Dec 2015
    Posts : 7
    Microsoft Windows 10 Pro
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Is this utility in the BIOS?
    I guess. I don't see it when I do F10 during boot up, and get the screen to change the boot order, etc., clock time, you know. I don't see an option to change/view the voltage and frequency.
      My ComputerSystem Spec
  10.    09 Dec 2015 #10
    Join Date : Jun 2015
    Posts : 12,678
    Windows 10 Pro

    Alright.

    Let us know how it goes with only 1 kind of make/model memory
      My ComputersSystem Spec

 
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