BSOD while playing games

Axol · 01 Dec 2015

This weekend I had several BSODs while playing games. 2 times the system simply crashed black screen and restarted, 1 time I received a BSOD MEMORY_MANAGEMENT error, and 2 times I received a BSOD IRQL_NOT_LESS_THAN error and a restart. The MEMORY_MANAGEMENT and one black screen crash occurred while playing Forged Alliance Supreme Commander, then the IRQL errors and a black screen crash occurred while playing Steam version of Age of Empires II. First time request, let me know if I can help more.

DM Log Collector file is attached.

Thanks,
Tom

axe0 · 02 Dec 2015

Hi Axol,

Welcome to the 10forums.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.

Code:

ffffd000`245136e8  fffff800`34967387Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x57387
0: kd> lmvm atikmdag
start             end                 module name
fffff800`34910000 fffff800`35e1f000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Aug 22 04:10:03 2015 (55D7D9FB)
    CheckSum:         014AD277
    ImageSize:        0150F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff (PSU, cooling system and other used stuff aren't present in the tool).

How to fill in your system specs:

Axol · 02 Dec 2015

I started the MemTest86 right after my last crash on Sunday 11/29 morning and let it run until Monday after work, it made 12 or 15 passes I can't remember which and had 0 errors. Do I need to run it again after updating the video drivers? I would assume not since it was testing the memory and motherboard and not the drivers?

Axol · 02 Dec 2015

OK, got home today, updated my system specs, and ran the driver uninstall using your linked software in safe mode. Then installed the newest driver from the AMD site. Then decided to try to see if I could get the same IRQL error, so I ran Mass Effect 2 this time and sure enough within about 5 minutes got the error. Attaching newest GM Log Collector file. Again, this is the BSOD from about 10 minutes ago, around 9:40PM December 2. Do you want me to clear out any logs, events, crash dumps, etc to make future ones easier to examine, and if so how do you want me to do that?

axe0 · 03 Dec 2015

Did you ran MemTest86 or MemTest86+?
If MemTest86, MemTest86+ is recommended for DDR3

Axol · 03 Dec 2015

I ran this one. Memtest86+ - Advanced Memory Diagnostic Tool

axe0 · 03 Dec 2015

Please let me know what the frequency and voltage of the memory is in the BIOS.
Please check inside the case for any dust, make sure everything is seated properly and that the contacts of the memory are clean.

Diagnostic test

GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note

Run Furmark for around 30 minutes

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Code:

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+64a )

Axol · 03 Dec 2015

So, ran this when I got home and no errors or weirdness as far as I could tell. Then ran Mass Effect 2 again and after a few minutes is BSOD out. My friend was kind enough to lend me his video card, an AMD Radeon R7 370. I went through the process you described earlier to completely remove the drivers, then restarted and installed again. After a restart I ran Mass Effect 2 again, and after about 10 minutes it BSOD out with the same IRQL error. Ran Furmark on this one and again no errors. I am venturing a guess my issue is with the motherboard or the processor. Any way to tell without pulling out the mobo and replacing it? Again, my friend was kind enough to lend me another mobo to try out if need be.

axe0 · 04 Dec 2015

I suggest to try 2 stress tests for the CPU.
Prime95 isn't always able to spot problems when the IntelBurnTest is. No software is 100% :)

Diagnostic Test

CPU TEST

Run Prime95 and Download IntelBurnTest - MajorGeeks to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

Note

If you're overclocking anything, please stop it and set everything back to default while troubleshooting

Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Axol · 04 Dec 2015

Thanks for all of your help, I'll start tonight.