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  1. Joined : Jun 2015
    Posts : 156
    Windows 10 Home 32-bit
       04 Dec 2015 #21

    Dropbox - HOME-04_12_2015_121402_22.zip

    Well I can see it is different to what I posted before so I hope it is OK ---- I have no idea at all why they are different! I am abstaining from using my cleaning programs until this is resolved.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,903
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       04 Dec 2015 #22

    Again empty

    Please boot into safe mode, run the dm log collector again and please make sure the zip does contain 19 .txt, 1 .nfo and 1 or more .dmp files.
    Safe Mode - Start Windows 10 in - Windows 10 Forums
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 156
    Windows 10 Home 32-bit
       05 Dec 2015 #23

    I am out of my depth and floundering. When in Safe Mode I need to be connected to the Web to access the forum and your download link in the thread. I have booted into Safe Mode with Networking but am then told that I cannot connect when in Safe Mode and must log out. Catch 22. What do I do?
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,903
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       05 Dec 2015 #24

    If you have confirmed the zip has the files, boot back to normal mode and try to upload again.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 156
    Windows 10 Home 32-bit
       06 Dec 2015 #25

    I am sorry. I cannot do this.

    "Please boot into safe mode, run the dm log collector again and please make sure the zip does contain 19 .txt, 1 .nfo and 1 or more .dmp files"

    When in safe mode I cannot run the dmlog collector because the download link for it is online in a thread and I cannot get online. I have just generated more 'empty' files (although the don't look empty to me, but I gather they don't have the data you need). Can you explain to me how I run the dm log collector which is online, in safe mode, when I cannot get online in safe mode? Is there a way of saving it to offline first, then running it in safe mode? If so can you describe how.?

    By the way, I see from other forums that the experience of not being able to get into safe mode with network is encountered by others'.

    My apologies for making such heavy weather of this.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,903
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       06 Dec 2015 #26

    When you run the dm log collector, if correct it will be downloaded.
    When you boot in safe mode, you just open the already downloaded dm log collector and let it run.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 156
    Windows 10 Home 32-bit
       06 Dec 2015 #27

    BSOD and (D)


    I do hope this is it. I looked at the contents and it seemed the same as earlier files. It was generated while the computer was in safe mode.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,903
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       06 Dec 2015 #28

    Please check if this file exists
    Code:
    C:\WINDOWS\Minidump\120415-1251234-01.dmp
    Code:
    Event[14318]:  Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2015-12-04T23:32:26.371
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: HOME
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x0000000c, 0x00000002, 0x00000002, 0x9c8f46fa). A dump was saved in: C:\WINDOWS\Minidump\120415-1251234-01.dmp. Report Id: e06e1045-5576-4cb2-b343-72195b7b5143.
    Please check your system files and run MemTest86+ to test the memory.
    Read the instructions carefully



    BSOD and Drive (D) Diagnostics Test BSOD and Drive (D)
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.



    BSOD and Drive (D) Diagnostic Test BSOD and Drive (D)
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 156
    Windows 10 Home 32-bit
       10 Dec 2015 #29

    I am struggling with another problem at the moment, which may require a re-install, in which case I presume the above will not be required?
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,903
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Dec 2015 #30

    What other problem are you facing?

    Memtest86+ part will be needed to find out if the memory or slot or none is causing issues.
      My System SpecsSystem Spec


 
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