Windows 10: BSOD randomly after last WU a few days ago. Solved

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  1.    30 Nov 2015 #1

    Frequent and random BSODs incl: IRQL_NOT_LESS_OR_EQUAL and more

    Hi, I upgraded my Windows 7 desktop to Win 10 (Home) version earlier this month - with no major glitches. Suddenly, after a recent Windows update, I started getting random BSODs (sometimes shortly after logging in and some during the login process):

    IRQL_NOT_LESS_OR_EQUAL (this is the most frequent error)

    I noticed that the WU had updated my display adapter (AMD/ATI Radeon HD 5670) to a current driver version - which I believe gave me BSOD probs in Win 7. Back then, I rolled back the driver to one from Nov 20, 2014, and my PC was stable for months. So, upon noticing the new display driver installed after the Win 10 WU, I tried to roll it back again - but BSODs continue.

    I also noted that the last WU doesn't like my Canon ImageClass MF4350d printer and replaced my current Canon printer with a generic Windows laserprinter model - but, the printer seems to work so I haven't tried to change it back.

    I know that I have probably not updated all my drivers to the current version (I tried but WU always says they are current even though several are from 2006 and I really don't know which ones are important).

    My system is a Dell Studio XPS 9100, i7 CPU 930 @ 2.80 Ghz, 8 MB RAM DDR 3

    Thanks for your help.
    Last edited by craftxx15; 08 Dec 2015 at 13:35.
      My ComputerSystem Spec

  2.    01 Dec 2015 #2

    I downloaded and ran MemTest86+ for apprx 16 hrs and over 8 passes - with no errors.

    Latest BSOD today was: Kernal_Security_Check_Failure
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       02 Dec 2015 #3

    Hi craftxx15,

    Below is the NTFS marked, this is a driver from the Windows File System.
    It usually indicates problems with the Windows File System, thus the hard drive, or things related to it.
    I suggest to test your hard drive, if the tests come clean run driver verifier to find the driver causing the problems.
    Also update
    1. Norton,
    2. the Intel Rapid Storage technology drivers,
    3. Speedfan,
    4. Malwarebytes and
    5. please uninstall everything of AMD graphics using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.

    BSOD randomly after last WU a few days ago. Diagnostics Test BSOD randomly after last WU a few days ago.

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    0: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`7696e178 fffff800`0eb67ea9 nt!KeBugCheckEx
    ffffd001`7696e180 fffff800`0eb666c8 nt!KiBugCheckDispatch+0x69
    ffffd001`7696e2c0 fffff800`0ea15ea7 nt!KiPageFault+0x248
    ffffd001`7696e450 fffff800`0ea55964 nt!KiAbEntryGetLockedHeadEntry+0x207
    ffffd001`7696e4e0 fffff800`0eb620b5 nt!KiAbProcessContextSwitch+0x124
    ffffd001`7696e5a0 fffff800`0eb6093a nt!KxDispatchInterrupt+0xb5
    ffffd001`7696e6e0 fffff800`c0b5cf00 nt!KiDpcInterrupt+0xca
    ffffd001`7696e870 fffff800`c0aac71b NTFS!NtfsDeleteFcb+0x420
    ffffd001`7696e8f0 fffff800`c0b5c16b NTFS!NtfsTeardownFromLcb+0x1fb
    ffffd001`7696e990 fffff800`c0aad170 NTFS!NtfsTeardownStructures+0xdb
    ffffd001`7696ea10 fffff800`c0b5e191 NTFS!NtfsDecrementCloseCounts+0xd0
    ffffd001`7696ea50 fffff800`c0b5b612 NTFS!NtfsCommonClose+0x401
    ffffd001`7696eb20 fffff800`0ea87dd9 NTFS!NtfsFspCloseInternal+0x1a6
    ffffd001`7696ecb0 fffff800`0eaf5758 nt!ExpWorkerThread+0xe9
    ffffd001`7696ed40 fffff800`0eb625b6 nt!PspSystemThreadStartup+0x58
    ffffd001`7696eda0 00000000`00000000 nt!KiStartSystemThread+0x16
      My ComputersSystem Spec

  4.    04 Dec 2015 #4

    Hello, thanks for getting back to me. OK, here is what I have done:


    1. Norton - I update daily
    2. The Intel Rapid Storage technology drivers - Tried to update drivers using the Driver Update Utility. Intel response: No currently available drivers for your product: Microsoft Windows 10 Home 64-bit. Also, was unable to update via WU.
    3. Speedfan - was latest version
    4. Malwarebytes - updated and ran scan - was clean
    5. Uninstalled everything of AMD graphics using Display Driver Uninstaller and installed new drivers from AMD. I used custom install option and only selected the display drivers, but AMD installed the entire Catalyst Control Center anyway - which I do not need/use.
    6. Edit: On 4 Dec I found a newer version of DDU and unstalled all my AMD drivers and CCC again. This time I downloaded and installed AMD's Crimson Beta AMD driver for my legacy HD Radeon 5xxx card. Had several BSODs since that driver change.

    Ran SeaTools, chkdsk, and HD Tune (everything except the scan for errors which I will do tomorrow) and collected the dmp files for you... after I ran the Driver Verifier program.

    Attachment 51785Attachment 51786Attachment 51787Attachment 51788
    Last edited by craftxx15; 05 Dec 2015 at 13:16.
      My ComputerSystem Spec

  5.    04 Dec 2015 #5

    Still BSOD..

    I ran Driver Verifier for several hours. Here is the latest dmp file collection and screen shots.

    Attachment 51940Attachment 51941
    Last edited by craftxx15; 04 Dec 2015 at 20:07.
      My ComputerSystem Spec

  6.    08 Dec 2015 #6

    Did anyone get a chance to read my dmp files? Did Driver Verifier tag anything I can work on? I have been reading through many similar posts every day and try to look for solutions. I went to my PC manufacturers web site (Dell) and have checked that I have all the recommended driver updates (including verifying that my BIOS is up to date).

    I ran sfc /scannow with no errors reported.
    Attachment 52683

    Any help appreciated.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       09 Dec 2015 #7

    I'm very sorry for this huge delay.
    I was for the past 2 weeks very busy with school.

    If you haven't considered, please consider a clean install. With the upgrade from windows 7 to windows 10 several bugs might occur due to the upgrade, difficult to solve/determine, these can be fast and easily solved with a simple clean install.
    Windows 10 - Clean Install - Windows 10 Forums

    Please check inside the case for dust + make sure everything is properly seated.

    If you have already done a clean install, or do not (yet) want to do it, please perform the following test

    BSOD randomly after last WU a few days ago. Diagnostic Test BSOD randomly after last WU a few days ago.

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Probably caused by : memory_corruption
      My ComputersSystem Spec

  8.    09 Dec 2015 #8

    BSODs - up to 5 times a day still

    No problem Axe0, I can't believe how busy you must be as a student as well as looking at everyone's BSOD problems. I appreciate everything that you are doing :).

    I am considering doing a clean install (but won't have time to do it until a week from now). It is a little daunting for me so I will have to read up on all the steps as well as make sure I can re-install any non-Windows programs.

    I was hoping to try trace any bad drivers or other problems first. I am running Driver Verifier right now and will post the results tomorrow.

    I did run MemTest86+ last week for over 8 passes and had zero errors. For note: Windows/System sometimes only detects 6GB of my 8GB installed ram. Right now it detects 8GB.
      My ComputerSystem Spec

  9.    10 Dec 2015 #9

    Here is my latest dmp log after running Driver Verifier for 12 hours or so.

    Hopefully, something is flagged on one of the drivers.
      My ComputerSystem Spec

  10.    18 Jan 2016 #10

    Happy to report I have had no BSODs for almost a week.

    I started to test my RAM (by removing them one at a time) - with no BSODs. I put them all back ( 4 x 2GB DDR 3) and ensured they were seated properly and have not had a BSOD since.

    Thanks Axe0 for looking at my problem when you could and your suggestions.
      My ComputerSystem Spec

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