Windows 10: Shutdown BSOD

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  1.    27 Nov 2015 #1

    Shutdown BSOD

    Hello --

    If I shutdown my computer using Start > Shutdown, I get at least one BSOD during the next boot-up; however, no BSODs occur if I use the physical power button.

    The error is "Interrupt Exception Not Handled," and since it occurs during boot-up, nothing gets logged in Event Viewer.

    Windows 10 Pro TH2 x64.

    What could it be?
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       27 Nov 2015 #2

    Hi Taurean75,

    Welcome to the 10forums.

    Using the physical button to shutting down your system could corrupt your system, because it is doing stuff and you're suddenly interrupting it. I understand you don't want a bluescreen, but I wouldn't recommend to use the physical button for shutting down this way.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    Does this crash also occur when you restart your system instead of shutting it down?

    For the logging problem, please try following.

    Shutdown BSOD Diagnostics Test Shutdown BSOD
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec

  3.    27 Nov 2015 #3

    Restarts work fine. And the power button is assigned to soft shutdown, not hard shutdown.

    I'll do the scan and report back.
      My ComputerSystem Spec

  4.    27 Nov 2015 #4

    This time, a restart caused an BSOD with IRQL_NOT_LESS_OR_EQUAL error. No dump files however.

    Scans produced no errors.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       27 Nov 2015 #5

    Please make a screenshot of your bluescreen settings and post it.
    Please make sure the Windows Error Reporting Service is set to manual.
    Search "services.msc" (without quotes) > search "Windows Error Reporting Service" service > right click this service and check the startup type.
    Please make sure your not using any cleanup method or program, they remove the dumps.
    Please make sure your pagefile is properly configured
    The complete memory dump will require that there is a page file set to at least the size of physical memory installed plus 1MB (for the header).
    Virtual Memory Paging File - Change
      My ComputersSystem Spec

  6.    27 Nov 2015 #6

    axe0 said: View Post
    Please make a screenshot of your bluescreen settings and post it.
    Where can I find that?
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       27 Nov 2015 #7

    Sorry, that was a direct copy/paste of a post from another forum
    BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Forums
      My ComputersSystem Spec

  8.    01 Dec 2015 #8

    Thanks for your help. I had to reinstall Windows, and it's pretty okay now.
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       01 Dec 2015 #9

    I'm sorry to hear the middle part, but also glad to hear the end part :)
      My ComputersSystem Spec

  10.    01 Dec 2015 #10

    Unfortunately, a new problem arose from reinstallation... Problem with ICH10 Family USB Universal Host Controller - Windows 10 Forums
      My ComputerSystem Spec

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