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  1. Joined : Dec 2014
    Posts : 10
    windows 10 tech preview
       05 Dec 2014 #1

    explorer.exe crash loop caused by ntdll.dll


    so the latest update has caused my machine to open and close windows explorer every second or so. this renders the machine nearly unusable as the loop causes clicks to not be registered or cleared sometimes. i know that this is the update because i did a system restore before the update and it returned to normal. however last night windows decided to update again when i restarted my computer there is no way to disable the updates on preview. -__- i cant restore anymore and am stuck with a nonfuntioning computer because of this "feature". i did try a clean boot, safemode and alternate profile but problem persist. this is the sfc log. virus scan was clear and this is the event log report
    Code:
    Faulting application name: EXPLORER.EXE, version: 6.4.9879.0, time stamp: 0x545852b9Faulting module name: ntdll.dll, version: 6.4.9879.0, time stamp: 0x545874b8Exception code: 0xc0000374Fault offset: 0x00000000000e1634Faulting process id: 0x22fcFaulting application start time: 0x01d00fa04138897bFaulting application path: C:\WINDOWS\EXPLORER.EXEFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 8197e2b8-7b93-11e4-8315-88ae1d3f7f1cFaulting package full name: Faulting package-relative application ID: 

      My System SpecsSystem Spec


  2. Joined : Jan 2014
    Inverness
    Posts : 726
    Win 10
       06 Dec 2014 #2

    I see 28 views but no one has responded. However, as I mentioned on the other forum, this is where I would have posted a problem such as this.
      My System SpecsSystem Spec


  3. Joined : Oct 2014
    Posts : 230
    10
       08 Dec 2014 #3

    Sorry for not getting here sooner. The error is a heap corruption (memory) - no real info on it tho'
    You can use Task Manager to force a crash and dump of the explorer.exe process - and that may reveal the cause.

    Another thing to try would be to try a boot into Safe Mode to see if it continues there.
    If not, then it's most likely a 3rd party component that's interfering with the ntdll.dll process, which then causes explorer.exe to crash.

    If able to get it stable long enough, these reports might help us:

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum) - even though you're not reporting BSOD's:
    Ten Forums: BSOD - Posting Instructions


    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec


  4. Joined : Dec 2014
    Posts : 10
    windows 10 tech preview
       08 Dec 2014 #4

    usasma said: View Post
    Sorry for not getting here sooner. The error is a heap corruption (memory) - no real info on it tho'
    You can use Task Manager to force a crash and dump of the explorer.exe process - and that may reveal the cause.

    Another thing to try would be to try a boot into Safe Mode to see if it continues there.
    If not, then it's most likely a 3rd party component that's interfering with the ntdll.dll process, which then causes explorer.exe to crash.

    If able to get it stable long enough, these reports might help us:

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum) - even though you're not reporting BSOD's:
    Ten Forums: BSOD - Posting Instructions


    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    as mentioned in the op safe mode doesnt help, heres the log.
    Last edited by ashtreylil; 08 Dec 2014 at 08:08.
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    Posts : 230
    10
       09 Dec 2014 #5

    Sorry for missing the bit about Safe Mode in your original post. I'm generally rushed in the mornings and I have some eye problems that can contribute to me missing some things.

    The only problem that I saw in the Event logs was with Comodo's cfpconfig service. It most likely belongs to the Comodo firewall program. Please uninstall it (and ensure that the Windows Firewall is running while you're testing).

    The reports from here are incomplete: BSOD - Posting Instructions
    Please rerun the application and let it run for at least 15 minutes (or until the app itself says that it's done). Then zip it up and upload it with your next post.

    In particular, I'm looking for the MSINFO32 report.
    If it's not in the upload, then try this:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.
      My System SpecsSystem Spec


  6. Joined : Dec 2014
    Posts : 10
    windows 10 tech preview
       09 Dec 2014 #6

    here you are. idk if it matters that i force closed explorer because it interferes completely with using the computer. for now im using hotkeys to navigate.
      My System SpecsSystem Spec


  7. Joined : Oct 2014
    Posts : 230
    10
       09 Dec 2014 #7

    If that's all that you can do to make it work - then that's what you've gotta do!

    Your BIOS dates from 2011 - this may cause issues with later OS's (Win8 and above)
    See if there are updates available from the Toshiba website. Here's my canned speech about BIOS':
    Your UEFI/BIOS dates from 2011. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.
    Many, many Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 8 Forums for further expert assistance with this issue.

    7 BSOD's - 1 from 4 Dec, the rest on 7 Dec. All blame your nVidia drivers
    1 additional BSOD event on 8 Dec and one on 9 Dec - no details available for them.

    Try installing the latest nVidia drivers from the Toshiba website.
    I did notice that there are no supported drivers for Win8.1 there - so I have to wonder if the system is compatible w/Win10

    Also, I see no trace of an Intel graphics driver on the system - but the system is equipped with an Intel graphics card (according to the specs at the Toshiba website). The Intel card isn't visible in either the dxdiag report or the MSINFO32 report.
    Try installing the Win8 Intel graphics driver from the Toshiba website to see if that helps.

    If none of that works, then try forcing a dump of the explorer.exe process (right click on it, select "create a dump file" - it'll give you the location of the dump file. Zip it up and upload it to a free file-hosting service (they're 300+ mB before zipping them up). FYI - mine is located in C:\Users\John\AppData\Local\Temp

    Dunno if it'll help us out - but it can't hurt!
      My System SpecsSystem Spec


  8. Joined : Dec 2014
    Posts : 10
    windows 10 tech preview
       09 Dec 2014 #8

    usasma said: View Post
    If that's all that you can do to make it work - then that's what you've gotta do!

    Your BIOS dates from 2011 - this may cause issues with later OS's (Win8 and above)
    See if there are updates available from the Toshiba website. Here's my canned speech about BIOS':
    Your UEFI/BIOS dates from 2011. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.
    Many, many Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 8 Forums for further expert assistance with this issue.

    7 BSOD's - 1 from 4 Dec, the rest on 7 Dec. All blame your nVidia drivers
    1 additional BSOD event on 8 Dec and one on 9 Dec - no details available for them.

    Try installing the latest nVidia drivers from the Toshiba website.
    I did notice that there are no supported drivers for Win8.1 there - so I have to wonder if the system is compatible w/Win10

    Also, I see no trace of an Intel graphics driver on the system - but the system is equipped with an Intel graphics card (according to the specs at the Toshiba website). The Intel card isn't visible in either the dxdiag report or the MSINFO32 report.
    Try installing the Win8 Intel graphics driver from the Toshiba website to see if that helps.

    If none of that works, then try forcing a dump of the explorer.exe process (right click on it, select "create a dump file" - it'll give you the location of the dump file. Zip it up and upload it to a free file-hosting service (they're 300+ mB before zipping them up). FYI - mine is located in C:\Users\John\AppData\Local\Temp

    Dunno if it'll help us out - but it can't hurt!
    cant flash the drivers because i have a newer version. and i dont see the issue with the bios, it just wont install. the bsods from the nvidia drivers are from when windows 10 installs an automatic update and i have to do a system restore to get a functioning system again. from my knowledge the gpu is nvidia only, im currently running the standard windows drivers though. heres the dump
      My System SpecsSystem Spec


  9. Joined : Oct 2014
    Posts : 230
    10
       10 Dec 2014 #9

    Nice download site! One of the best that I've seen - no fuss, just a simple download. Thanks!
    I don't see any specific solutions in this. I'd try seeing if there are any known issues at the Toshiba forums. You also may want to try the nVidia forums - but be sure that they know this is a Toshiba laptop (due to the Intel/nVidia driver issues).

    If it says that you have a newer version, try uninstalling the newer version before trying to install the one from Toshiba.

    As you are using the standard Windows drivers - I have to wonder if there's something missing from them.
    Most laptops require custom modified drivers to let the 2 different cards work together (that's why we suggest getting your video drivers from Toshiba rather than Intel/nVidia. It may be that the drivers from Windows Update won't properly take care of the problem either.

    For example, my Samsung laptop has Intel and AMD graphics cards - and the AMD driver has to be signed by Intel in order for it to work on my system. If I use the AMD driver from the AMD site - my AMD graphics card won't be enabled.


    If not that, then I suspect that there's either a problem with the Intel graphics card - or that the system isn't compatible w/Win10.
    Reinstalling another OS (Win7 would be best IMO) and seeing if the Intel card works without problems should tell you which one it is.


    Regardless, the problems are:
    - crashing with the nVidia driver
    - no sign of the Intel graphics card
    I just don't think that these are just coincidental - I think that solving one will also involve solving the other.


    If using the method to update the BIOS inside of Windows, it could be that the system just won't recognize the OS - so it won't install it (as it can't decide on exactly how to do it). If that's the case, when you try another OS you should be able to update it. If not, then I'd have to suspect a lower level problem (such as a motheroard issue).


    Here's the output of the explorer dump. I don't see anything significant in it.
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\John\Downloads\explorer\explorer.DMP]
    User Mini Dump File with Full Memory: Only application data is available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Deferred                                       srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
    Executable search path is: 
    Windows 8 Version 9879 MP (8 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Built by: 6.4.9879.0 (fbl_release.141103-1722)
    Machine Name:
    Debug session time: Tue Dec  9 19:32:18.000 2014 (UTC - 5:00)
    System Uptime: 1 days 0:34:29.540
    Process Uptime: 0 days 0:00:02.000
    ................................................................
    ................................................................
    ................................................................
    .......
    Loading unloaded module list
    ..
    user32!NtUserWaitMessage+0xa:
    00007ff8`8e6f058a c3              ret
    0:000> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvwgf2umx.dll - 
    *** The OS name list needs to be updated! Unknown Windows version: 6.4 ***
    
    FAULTING_IP: 
    +7ed089d130
    00000000`00000000 ??              ???
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 0000000000000000
       ExceptionCode: 80000003 (Break instruction exception)
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=0000000080004001 rbx=00000000028c4100 rcx=00000000028bc750
    rdx=5555555555555555 rsi=00007ff88ccdccb0 rdi=00000000028bc750
    rip=00007ff88e6f058a rsp=000000000035fa28 rbp=000000000035faa0
     r8=00007ff88d53a620  r9=000000000035f078 r10=0000000000000003
    r11=0000000080004001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
    user32!NtUserWaitMessage+0xa:
    00007ff8`8e6f058a c3              ret
    
    FAULTING_THREAD:  0000000000001e68
    
    DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT
    
    PROCESS_NAME:  explorer.exe
    
    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.
    
    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  explorer.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT
    
    BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT
    
    LAST_CONTROL_TRANSFER:  from 00007ff88ce65fb5 to 00007ff88e6f058a
    
    STACK_TEXT:  
    00000000`0035fa28 00007ff8`8ce65fb5 : 00000000`028c4100 00000000`0035faa0 00007ff8`8ccdccb0 00000000`00000210 : user32!NtUserWaitMessage+0xa
    00000000`0035fa30 00007ff8`8ce652f9 : 00000000`00000000 00000000`028bc750 00000000`028bc750 00000000`00000001 : shell32!CDesktopBrowser::_MessageLoop+0x61
    00000000`0035fac0 00007ff6`11612e7c : 00000000`00002000 00000000`0000063e 00007ff8`7bd872d0 00000000`028bc750 : shell32!SHDesktopMessageLoop+0x39
    00000000`0035faf0 00007ff6`1166b614 : 00007ff6`11795710 00007ff6`11795710 00000000`0000001f 00000000`00000001 : explorer!wWinMain+0x6ec
    00000000`0035fe10 00007ff8`8ca4a6e2 : 00007ff6`1166b6c0 00007ff6`1142f000 00007ff6`1142f000 00000000`00000000 : explorer!Microsoft::WRL::ComPtr<CMarshaledInterface::CMarshalStream>::~ComPtr<CMarshaledInterface::CMarshalStream>+0x318
    00000000`0035fee0 00007ff8`8f1cc9a4 : 00007ff8`8ca4a6c0 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
    00000000`0035ff10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34
    
    
    STACK_COMMAND:  ~0s; .ecxr ; kb
    
    FOLLOWUP_IP: 
    shell32!CDesktopBrowser::_MessageLoop+61
    00007ff8`8ce65fb5 ebd2            jmp     shell32!CDesktopBrowser::_MessageLoop+0x35 (00007ff8`8ce65f89)
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+61
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: shell32
    
    IMAGE_NAME:  shell32.dll
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  54740818
    
    FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop
    
    BUCKET_ID:  APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+61
    
    ANALYSIS_SOURCE:  UM
    
    FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_shell32.dll!cdesktopbrowser::_messageloop
    
    FAILURE_ID_HASH:  {b4729fe5-4bd8-cefc-0fc2-c7f1764c9f16}
    
    Followup: MachineOwner
    ---------
    
    0:000> .cxr 0x0;r
    rax=0000000080004001 rbx=00000000028c4100 rcx=00000000028bc750
    rdx=5555555555555555 rsi=00007ff88ccdccb0 rdi=00000000028bc750
    rip=00007ff88e6f058a rsp=000000000035fa28 rbp=000000000035faa0
     r8=00007ff88d53a620  r9=000000000035f078 r10=0000000000000003
    r11=0000000080004001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
    user32!NtUserWaitMessage+0xa:
    00007ff8`8e6f058a c3              ret
    0:000> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** The OS name list needs to be updated! Unknown Windows version: 6.4 ***
    
    FAULTING_IP: 
    +7ed089d130
    00000000`00000000 ??              ???
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 0000000000000000
       ExceptionCode: 80000003 (Break instruction exception)
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
    rax=0000000080004001 rbx=00000000028c4100 rcx=00000000028bc750
    rdx=5555555555555555 rsi=00007ff88ccdccb0 rdi=00000000028bc750
    rip=00007ff88e6f058a rsp=000000000035fa28 rbp=000000000035faa0
     r8=00007ff88d53a620  r9=000000000035f078 r10=0000000000000003
    r11=0000000080004001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
    user32!NtUserWaitMessage+0xa:
    00007ff8`8e6f058a c3              ret
    
    FAULTING_THREAD:  0000000000001e68
    
    DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT
    
    PROCESS_NAME:  explorer.exe
    
    ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.
    
    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  explorer.exe
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT
    
    BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT
    
    LAST_CONTROL_TRANSFER:  from 00007ff88ce65fb5 to 00007ff88e6f058a
    
    STACK_TEXT:  
    00000000`0035fa28 00007ff8`8ce65fb5 : 00000000`028c4100 00000000`0035faa0 00007ff8`8ccdccb0 00000000`00000210 : user32!NtUserWaitMessage+0xa
    00000000`0035fa30 00007ff8`8ce652f9 : 00000000`00000000 00000000`028bc750 00000000`028bc750 00000000`00000001 : shell32!CDesktopBrowser::_MessageLoop+0x61
    00000000`0035fac0 00007ff6`11612e7c : 00000000`00002000 00000000`0000063e 00007ff8`7bd872d0 00000000`028bc750 : shell32!SHDesktopMessageLoop+0x39
    00000000`0035faf0 00007ff6`1166b614 : 00007ff6`11795710 00007ff6`11795710 00000000`0000001f 00000000`00000001 : explorer!wWinMain+0x6ec
    00000000`0035fe10 00007ff8`8ca4a6e2 : 00007ff6`1166b6c0 00007ff6`1142f000 00007ff6`1142f000 00000000`00000000 : explorer!Microsoft::WRL::ComPtr<CMarshaledInterface::CMarshalStream>::~ComPtr<CMarshaledInterface::CMarshalStream>+0x318
    00000000`0035fee0 00007ff8`8f1cc9a4 : 00007ff8`8ca4a6c0 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
    00000000`0035ff10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34
    
    
    STACK_COMMAND:  ~0s; .ecxr ; kb
    
    FOLLOWUP_IP: 
    shell32!CDesktopBrowser::_MessageLoop+61
    00007ff8`8ce65fb5 ebd2            jmp     shell32!CDesktopBrowser::_MessageLoop+0x35 (00007ff8`8ce65f89)
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+61
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: shell32
    
    IMAGE_NAME:  shell32.dll
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  54740818
    
    FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop
    
    BUCKET_ID:  APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+61
    
    ANALYSIS_SOURCE:  UM
    
    FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_shell32.dll!cdesktopbrowser::_messageloop
    
    FAILURE_ID_HASH:  {b4729fe5-4bd8-cefc-0fc2-c7f1764c9f16}
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec


  10. Joined : Sep 2014
    DFW Area
    Posts : 374
    Windows 8&10
       10 Dec 2014 #10

    So you folks have determined KB3020114 does not help in this area?

    http://support.microsoft.com/kb/3020114

    There is even a workaround out now for KB3020114 since some folks were having problems installing it, if you check the insiders site.

    Edit: I also notice you have a bonjour driver from 2011, mdnsNSP.dll. If you are running Apple stuff, are there any updates?

    I had to try doing a clean install since 9879 would Blue Screen my system, and although it did not help, you can do that now.
    Last edited by Saltgrass; 10 Dec 2014 at 09:32.
      My System SpecsSystem Spec


 
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