explorer.exe crash loop caused by ntdll.dll

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  1. alijcam
    Posts : 16
    W10 / W7
       New #21

    Hi All
    I have a Dell 9150 (yes, it's pretty old!) on which I have been running all of the various W10-64 releases.
    Up to 9926 I have not had major issues, other than Office 2010 outlook and Word throwing CRT errors on launch.
    9926 installed well, but after updates for Office 2010 and W10 OS I now get the explorer restart loop, every second or so.
    Eventually, after 20 - 40 restarts, the cycle stops, but with taskbar icons and start menu tiles and icons missing.
    Restarting explorer in the task/service list restarts the looping process.
    Can anyone suggest the best things/way to look for to debug - or at least identify - the issue?
    Thanks
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  3. usasma
    Posts : 230
    10
       New #22

    alijcam - please start your own topic.
    Please include this report with it:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
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