explorer.exe crash loop caused by ntdll.dll

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  1. usasma
    Posts : 230
    10
       New #11

    Thanks Saltgrass!!!
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  3. ashtreylil
    Posts : 10
    windows 10 tech preview
    Thread Starter
       New #12

    Saltgrass said:
    So you folks have determined KB3020114 does not help in this area?

    Explorer.exe continuously crashes after you upgrade to Windows Server Technical Preview or Windows 10 Technical Preview

    There is even a workaround out now for KB3020114 since some folks were having problems installing it, if you check the insiders site.

    Edit: I also notice you have a bonjour driver from 2011, mdnsNSP.dll. If you are running Apple stuff, are there any updates?

    I had to try doing a clean install since 9879 would Blue Screen my system, and although it did not help, you can do that now.
    this update was already installed on my system.
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  4. ashtreylil
    Posts : 10
    windows 10 tech preview
    Thread Starter
       New #13

    usasma said:
    Nice download site! One of the best that I've seen - no fuss, just a simple download. Thanks!
    I don't see any specific solutions in this. I'd try seeing if there are any known issues at the Toshiba forums. You also may want to try the nVidia forums - but be sure that they know this is a Toshiba laptop (due to the Intel/nVidia driver issues).

    If it says that you have a newer version, try uninstalling the newer version before trying to install the one from Toshiba.

    As you are using the standard Windows drivers - I have to wonder if there's something missing from them.
    Most laptops require custom modified drivers to let the 2 different cards work together (that's why we suggest getting your video drivers from Toshiba rather than Intel/nVidia. It may be that the drivers from Windows Update won't properly take care of the problem either.

    For example, my Samsung laptop has Intel and AMD graphics cards - and the AMD driver has to be signed by Intel in order for it to work on my system. If I use the AMD driver from the AMD site - my AMD graphics card won't be enabled.


    If not that, then I suspect that there's either a problem with the Intel graphics card - or that the system isn't compatible w/Win10.
    Reinstalling another OS (Win7 would be best IMO) and seeing if the Intel card works without problems should tell you which one it is.


    Regardless, the problems are:
    - crashing with the nVidia driver
    - no sign of the Intel graphics card
    I just don't think that these are just coincidental - I think that solving one will also involve solving the other.


    If using the method to update the BIOS inside of Windows, it could be that the system just won't recognize the OS - so it won't install it (as it can't decide on exactly how to do it). If that's the case, when you try another OS you should be able to update it. If not, then I'd have to suspect a lower level problem (such as a motheroard issue).


    Here's the output of the explorer dump. I don't see anything significant in it.
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\Downloads\explorer\explorer.DMP]
User Mini Dump File with Full Memory: Only application data is available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Deferred                                       srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
Executable search path is: 
Windows 8 Version 9879 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Built by: 6.4.9879.0 (fbl_release.141103-1722)
Machine Name:
Debug session time: Tue Dec  9 19:32:18.000 2014 (UTC - 5:00)
System Uptime: 1 days 0:34:29.540
Process Uptime: 0 days 0:00:02.000
................................................................
................................................................
................................................................
.......
Loading unloaded module list
..
user32!NtUserWaitMessage+0xa:
00007ff8`8e6f058a c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvwgf2umx.dll - 
*** The OS name list needs to be updated! Unknown Windows version: 6.4 ***

FAULTING_IP: 
+7ed089d130
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=0000000080004001 rbx=00000000028c4100 rcx=00000000028bc750
rdx=5555555555555555 rsi=00007ff88ccdccb0 rdi=00000000028bc750
rip=00007ff88e6f058a rsp=000000000035fa28 rbp=000000000035faa0
 r8=00007ff88d53a620  r9=000000000035f078 r10=0000000000000003
r11=0000000080004001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
user32!NtUserWaitMessage+0xa:
00007ff8`8e6f058a c3              ret

FAULTING_THREAD:  0000000000001e68

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  explorer.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 00007ff88ce65fb5 to 00007ff88e6f058a

STACK_TEXT:  
00000000`0035fa28 00007ff8`8ce65fb5 : 00000000`028c4100 00000000`0035faa0 00007ff8`8ccdccb0 00000000`00000210 : user32!NtUserWaitMessage+0xa
00000000`0035fa30 00007ff8`8ce652f9 : 00000000`00000000 00000000`028bc750 00000000`028bc750 00000000`00000001 : shell32!CDesktopBrowser::_MessageLoop+0x61
00000000`0035fac0 00007ff6`11612e7c : 00000000`00002000 00000000`0000063e 00007ff8`7bd872d0 00000000`028bc750 : shell32!SHDesktopMessageLoop+0x39
00000000`0035faf0 00007ff6`1166b614 : 00007ff6`11795710 00007ff6`11795710 00000000`0000001f 00000000`00000001 : explorer!wWinMain+0x6ec
00000000`0035fe10 00007ff8`8ca4a6e2 : 00007ff6`1166b6c0 00007ff6`1142f000 00007ff6`1142f000 00000000`00000000 : explorer!Microsoft::WRL::ComPtr<CMarshaledInterface::CMarshalStream>::~ComPtr<CMarshaledInterface::CMarshalStream>+0x318
00000000`0035fee0 00007ff8`8f1cc9a4 : 00007ff8`8ca4a6c0 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
00000000`0035ff10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34


STACK_COMMAND:  ~0s; .ecxr ; kb

FOLLOWUP_IP: 
shell32!CDesktopBrowser::_MessageLoop+61
00007ff8`8ce65fb5 ebd2            jmp     shell32!CDesktopBrowser::_MessageLoop+0x35 (00007ff8`8ce65f89)

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+61

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  54740818

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop

BUCKET_ID:  APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+61

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_shell32.dll!cdesktopbrowser::_messageloop

FAILURE_ID_HASH:  {b4729fe5-4bd8-cefc-0fc2-c7f1764c9f16}

Followup: MachineOwner
---------

0:000> .cxr 0x0;r
rax=0000000080004001 rbx=00000000028c4100 rcx=00000000028bc750
rdx=5555555555555555 rsi=00007ff88ccdccb0 rdi=00000000028bc750
rip=00007ff88e6f058a rsp=000000000035fa28 rbp=000000000035faa0
 r8=00007ff88d53a620  r9=000000000035f078 r10=0000000000000003
r11=0000000080004001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
user32!NtUserWaitMessage+0xa:
00007ff8`8e6f058a c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** The OS name list needs to be updated! Unknown Windows version: 6.4 ***

FAULTING_IP: 
+7ed089d130
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
rax=0000000080004001 rbx=00000000028c4100 rcx=00000000028bc750
rdx=5555555555555555 rsi=00007ff88ccdccb0 rdi=00000000028bc750
rip=00007ff88e6f058a rsp=000000000035fa28 rbp=000000000035faa0
 r8=00007ff88d53a620  r9=000000000035f078 r10=0000000000000003
r11=0000000080004001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
user32!NtUserWaitMessage+0xa:
00007ff8`8e6f058a c3              ret

FAULTING_THREAD:  0000000000001e68

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  explorer.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 00007ff88ce65fb5 to 00007ff88e6f058a

STACK_TEXT:  
00000000`0035fa28 00007ff8`8ce65fb5 : 00000000`028c4100 00000000`0035faa0 00007ff8`8ccdccb0 00000000`00000210 : user32!NtUserWaitMessage+0xa
00000000`0035fa30 00007ff8`8ce652f9 : 00000000`00000000 00000000`028bc750 00000000`028bc750 00000000`00000001 : shell32!CDesktopBrowser::_MessageLoop+0x61
00000000`0035fac0 00007ff6`11612e7c : 00000000`00002000 00000000`0000063e 00007ff8`7bd872d0 00000000`028bc750 : shell32!SHDesktopMessageLoop+0x39
00000000`0035faf0 00007ff6`1166b614 : 00007ff6`11795710 00007ff6`11795710 00000000`0000001f 00000000`00000001 : explorer!wWinMain+0x6ec
00000000`0035fe10 00007ff8`8ca4a6e2 : 00007ff6`1166b6c0 00007ff6`1142f000 00007ff6`1142f000 00000000`00000000 : explorer!Microsoft::WRL::ComPtr<CMarshaledInterface::CMarshalStream>::~ComPtr<CMarshaledInterface::CMarshalStream>+0x318
00000000`0035fee0 00007ff8`8f1cc9a4 : 00007ff8`8ca4a6c0 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
00000000`0035ff10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34


STACK_COMMAND:  ~0s; .ecxr ; kb

FOLLOWUP_IP: 
shell32!CDesktopBrowser::_MessageLoop+61
00007ff8`8ce65fb5 ebd2            jmp     shell32!CDesktopBrowser::_MessageLoop+0x35 (00007ff8`8ce65f89)

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+61

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  54740818

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop

BUCKET_ID:  APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+61

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_shell32.dll!cdesktopbrowser::_messageloop

FAILURE_ID_HASH:  {b4729fe5-4bd8-cefc-0fc2-c7f1764c9f16}

Followup: MachineOwner
---------
    i installed the nvidia drivers from toshiba and got bluescreened. my last chance will be to try to get these new bios updates from toshiba to work.
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  6. usasma
    Posts : 230
    10
       New #14

    Did you uninstall the older drivers (from Windows Update) first?
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  7. ashtreylil
    Posts : 10
    windows 10 tech preview
    Thread Starter
       New #15

    i did a factory reset to windows 8.1 but cant find any drivers for my toshiba a665-s6070 on the toshiba site. so the system is basically half functional.
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  8. usasma
    Posts : 230
    10
       New #16

    Post a copy of the MSINFO32 and Systeminfo reports and we'll see about fixing the drivers individually.
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
    For now, use this link: Satellite A665-S6070 Support | Toshiba
    Click on the "Drivers and Updates" link that's just to the right of "Support Highlights"
    Then scroll down the left side of the page and select Win8.1 and install that driver
    Then select Windows 8 and install the drivers from there.
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  9. ashtreylil
    Posts : 10
    windows 10 tech preview
    Thread Starter
       New #17

    usasma said:
    Post a copy of the MSINFO32 and Systeminfo reports and we'll see about fixing the drivers individually.
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
    For now, use this link: Satellite A665-S6070 Support | Toshiba
    Click on the "Drivers and Updates" link that's just to the right of "Support Highlights"
    Then scroll down the left side of the page and select Win8.1 and install that driver
    Then select Windows 8 and install the drivers from there.
    aparently that had a hiccup in their site because i couldnt reach that section before.
    Last edited by ashtreylil; 13 Dec 2014 at 21:25.
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  10. usasma
    Posts : 230
    10
       New #18

    MSINFO32 doesn't report any problems with any of your devices (the Components...Problem Devices section of the report)
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  12. ashtreylil
    Posts : 10
    windows 10 tech preview
    Thread Starter
       New #19

    usasma said:
    MSINFO32 doesn't report any problems with any of your devices (the Components...Problem Devices section of the report)
    i noticed after i posted the report that windows update installed the drivers for me. as of now the system is stable and i have no issues anymore so thread solved ^u^
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  13. usasma
    Posts : 230
    10
       New #20

    Glad to hear it.
    Thanks for letting us know!
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