Windows 10: Hark needs Help Solved

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  1. Posts : 8
    Windows 10 Pro
       24 Nov 2015 #1

    Hark needs Help


    BSODs popping up more or less at random, but they seem to be tied to Facebook video, but not exclusively so. Trying to attach a zip (not seeming to have a lot of luck today).
    Last edited by Hark; 28 Nov 2015 at 21:42.
      My ComputerSystem Spec


  2. Posts : 11,492
    Windows 10 Pro
       25 Nov 2015 #2

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.


    Please test your memory and update your GPU drivers correctly.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.



    Hark needs Help Diagnostic Test Hark needs Help
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.



    Let me know how it goes
      My ComputersSystem Spec


  3. Posts : 8
    Windows 10 Pro
    Thread Starter
       26 Nov 2015 #3

    Will do.


    Thanks for the advice. I'll get back to you after implementing it.
    Hark.

    axe0 said: View Post
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.


    Please test your memory and update your GPU drivers correctly.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.



    Hark needs Help Diagnostic Test Hark needs Help
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.



    Let me know how it goes
      My ComputerSystem Spec


  4. Posts : 8
    Windows 10 Pro
    Thread Starter
       28 Nov 2015 #4

    Folllowing up on video headache BSOD


    I ran the most recent Memtest86: 11 passes, zero errors, so I feel confident about the RAM.

    CCcleaner is set as you suggested. Since I dumped the old drivers, I wiped the old minidumps to prevent confusion.

    Re the Nvidia drivers you recommended: I'm a bit confused on this. Is there an Nvidia driver for the APU I have? It's an AMD a10-7700K Radeon R7. The Nvidia site doesn't recognize it. I did load the most recent driver from the AMD site though, and ran it for a couple of days. I had one BSOD (FB video again), and can't seem to attach the Dumpfiles here. I'm going to submit the reply anyway, and try to attach the new files after posting it

    Zip now attached to original post in thread.
    Last edited by Hark; 28 Nov 2015 at 21:43.
      My ComputerSystem Spec


  5. Posts : 11,492
    Windows 10 Pro
       29 Nov 2015 #5

    Recommended to run the DM log collector EVERYTIME you upload a zip, only dumps is not enough

    I also suggest you not remove zips while troubleshooting, now I can't check from where I get the nvidia suggestion.. I don't know what zip luckily you had also uploaded a zip on the Windows 8 Help Forums, but else I couldn't verify my suggestion.

    It looks like I made a mistake with the drivers site, I simply assumed yours was a Nvidia without properly checking.
    My apologies for it, the suggestion should have been (almost similar to Nvidia):
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Last edited by axe0; 29 Nov 2015 at 04:03.
      My ComputersSystem Spec


  6. Posts : 8
    Windows 10 Pro
    Thread Starter
       29 Nov 2015 #6

    Update: Sunday pm


    OK: removed the AMD drivers with DDU, and could only get Windows 2006 Basic driver to install; everything else crashed/locked up.
    Rolled System Restore back to 22/11, then rolled back drivers that DriverBooster3 had installed.
    Installed AMD Crimson Minimal, (driver and installer only; none of the rest) so am now running AMD Radeon R7 15.300.1025.0 (11/17/2015).
    Gonna run the machine looking for freezes/BSODs.
    Minidump folder has a bunch of dmp's that go up to 11/22/15, so will include those and new ones if I Blue-Screen again.
    Fingers crossed. Thanks for the help so far. Any thoughts on AMD Crimson full?
    Last edited by Hark; 29 Nov 2015 at 20:26. Reason: forgot a detail
      My ComputerSystem Spec


  7. Posts : 8
    Windows 10 Pro
    Thread Starter
       01 Dec 2015 #7

    Another BSOD after drivers fixed.


    Here's the latest. Had to do a restore, so the most recent data is at the end. Almost made it two days this time...Attachment 51472Attachment 51473
      My ComputerSystem Spec


  8. Posts : 11,492
    Windows 10 Pro
       02 Dec 2015 #8

    What are the frequency and voltage of the memory? You can find them in the BIOS.

    If these values are fine, run driver verifier to find the problem driver.
    NOTE: you may need to run driver verifier a few times, it doesn't always flag the problem driver in the dumps.



    Hark needs Help Diagnostic Test Hark needs Help
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec


  9. Posts : 8
    Windows 10 Pro
    Thread Starter
       03 Dec 2015 #9

    ongoing battle...


    Ok, 1 step at a time:
    BIOS info: RAM frequency 1600MHZ; AI Overclock Timer Auto; Mem. Freq: Auto; NB Freq: Auto; NB Freq: Auto; Timing Control and TDP configs: all Auto; APU Voltage: Offset Mode; CPU offset mode sign: +; CPU Offset Voltage: 1.325 v.; VDDNB offset mode sign: +; IGFX Multi-monitor disabled; Primary Vid Device: PCIE/PCI video; Integrated Graphics: Auto.

    Ran Verifier until BSOD: couldn't see any drivers tagged as Fail, will continue to run it as per instruction. Does it produce a dump file that I can send along?

    I am attaching the latest diagnostic and a CPU-Z file with details for my machine.
      My ComputerSystem Spec


  10. Posts : 11,492
    Windows 10 Pro
       04 Dec 2015 #10

    Driver verifier produces only a dump when a bluescreen occurs, as usual.
    I also couldn't find any driver
    Please keep driver verifier running.

    If you would fill in your system specs more completely it would be easier to check if the values are correct
    NOTE: the tool in the instructions below does NOT show everything. The things it doesn't show, you need to lookup and fill in like the memory make and model, PSU, cooling system etc.
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec


 
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