1.    24 Nov 2015 #1
    Join Date : Nov 2015
    Lake Norman
    Posts : 7
    Windows 10

    Dell Studio XPS 7100 Bad Pool Error BSOD daily occurrence Windows 10


    My problem is very similar to one described by tomzino earlier this month in this forum. Since upgrading from windows 7 home premium to windows 10, my computer gets a BSOD and reboots daily; so far in November it has crashed 20 times. The only days it didn't, the system was powered down. The error message is the 'bad pool header' . Oddly, 85% of the BSODs have occurred between 12:12pm and 12:43pm EST. I ran the DM Log collector to gather the information from the last two crashes for diagnosis.
      My ComputerSystem Spec
  2.    25 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Hi CastAway,

    I suggest to perform a clean install of Windows 10.
    With the upgrade, there is a great chance of bugs coming with the upgrade that causes stability problems.
    Windows 10 - Clean Install - Windows 10 Forums

    Let me know how it goes
      My ComputersSystem Spec
  3.    26 Nov 2015 #3
    Join Date : Nov 2015
    Lake Norman
    Posts : 7
    Windows 10
    Thread Starter

    Thanks for the suggestion.....................................but

    I was hoping someone could look at the two crash reports and let me know more specifically what module/process is causing the daily BSOD between noon and 1PM. I've been running Win 10 for over 3 months, and this is the only issue I have. I suspect it may be related to some automated process that is scheduled to run during this time period. It is not some random BSOD event.

    If anyone can analyze the crash reports and give me any guidance, I would prefer that to reinstalling the operating system at this time.

    Thanks in advance for any help that can be offered. And Happy Thanksgiving!
    Quote Originally Posted by axe0 View Post
    Hi CastAway,

    I suggest to perform a clean install of Windows 10.
    With the upgrade, there is a great chance of bugs coming with the upgrade that causes stability problems.
    Windows 10 - Clean Install - Windows 10 Forums

    Let me know how it goes
      My ComputerSystem Spec
  4.    26 Nov 2015 #4
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    The crashes are caused by the AMD storage control driver
    Driver Reference Table - amdxata.sys
    Code:
    ffffd000`5b19cf98  fffff801`16151933Unable to load image \SystemRoot\System32\drivers\amdxata.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for amdxata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
     amdxata+0x1933
    3: kd> lmvm amdxata
    start             end                 module name
    fffff801`285f0000 fffff801`285fb000   amdxata  T (no symbols)           
        Loaded symbol image file: amdxata.sys
        Image path: \SystemRoot\System32\drivers\amdxata.sys
        Image name: amdxata.sys
        Timestamp:        Wed Oct 07 22:13:10 2009 (4ACCF656)
        CheckSum:         00007A58
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  5.    01 Dec 2015 #5
    Join Date : Nov 2015
    Lake Norman
    Posts : 7
    Windows 10
    Thread Starter

    Thanks for the analysis and report. I have updated all the AMD drivers and am still having the daily BSOD. Will keep trying to resolve. I appreciate all in this forum who are providing much needed help to computer novices as myself.

    Quote Originally Posted by axe0 View Post
    The crashes are caused by the AMD storage control driver
    Driver Reference Table - amdxata.sys
    Code:
    ffffd000`5b19cf98  fffff801`16151933Unable to load image \SystemRoot\System32\drivers\amdxata.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for amdxata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
     amdxata+0x1933
    3: kd> lmvm amdxata
    start             end                 module name
    fffff801`285f0000 fffff801`285fb000   amdxata  T (no symbols)           
        Loaded symbol image file: amdxata.sys
        Image path: \SystemRoot\System32\drivers\amdxata.sys
        Image name: amdxata.sys
        Timestamp:        Wed Oct 07 22:13:10 2009 (4ACCF656)
        CheckSum:         00007A58
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec
  6.    02 Dec 2015 #6
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Run the DM log collector again, upload the file and give some description of what you were doing and what happened.
      My ComputersSystem Spec
  7.    02 Dec 2015 #7
    Join Date : Nov 2015
    Lake Norman
    Posts : 7
    Windows 10
    Thread Starter

    Daily BSOD


    Quote Originally Posted by axe0 View Post
    Run the DM log collector again, upload the file and give some description of what you were doing and what happened.
    Thanks for the chance to get back in the problem-solving queue.

    Attached are the last four BSOD crashes; they occur daily, typically between noon and 1PM. And usually the system is idle. I only discover it crashed after sitting down at the PC and having to log in again. I can think of one time in the last three months that it crashed when I was actually doing something.
      My ComputerSystem Spec
  8.    02 Dec 2015 #8
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    I noticed I'm wrong about the update location for the amdxata.
    You would need to be at the site of Dell to update the drivers.
    warning   Warning
    Product not tested for Windows 10 upgrade

    Dell is not testing or developing Windows 10 drivers for Dell Studio XPS 7100. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

    Code:
    1: kd> lmvm amdxata
    start             end                 module name
    fffff800`f8680000 fffff800`f868b000   amdxata  T (no symbols)           
        Loaded symbol image file: amdxata.sys
        Image path: \SystemRoot\System32\drivers\amdxata.sys
        Image name: amdxata.sys
        Timestamp:        Wed Oct 07 22:13:10 2009 (4ACCF656)
        CheckSum:         00007A58
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

 


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