Irql_gt_zero_at_system_service

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  1. Posts : 68
    Windows 10
       #1

    Irql_gt_zero_at_system_service


    The latest BSOD on my PC is IRQL_GT_ZERO_AT_SYSTEM_SERVICE.

    What action should I take to remedy this, please?
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Uninstall Avast while troubleshooting
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
    Check your protection software for software updates, they are the most popular with network related crashes.
    Code:
    Probably caused by : NETIO.SYS
    Also check your network drivers for updates
    Driver Reference Table - netr28x.sys
    Driver Reference Table - rt640x64.sys

    Let me know how it goes :)
      My Computers


  3. Posts : 68
    Windows 10
    Thread Starter
       #3

    Thank you very much for your help.

    The link to the driver reference table rt640x64.sys takes me to RealTek where I have downloaded and run the program to install a new driver. So far, so good.

    The first link to netr28x.sys sends me towards a MediaTek page which no longer exists. I have, however, navigated to
    Downloads - Drivers and Firmware - MediaTek
    and downloaded the top link, which seems relevant. When I try to run this program, I get an error message
    Attachment 50600
    Windows help is a bit confusing as to how to allow this file to run. Internet help suggests using Internet Explorer to allow this (I don't use Internet Explorer - I'm a Firefox man), so I've tried this, only to discover a veritable lexicon of publishers, none of which seems to be MediaTek, unless they publish under an esoteric cognomen.
    What now, please?
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #4

    Right click the file and choose properties.
    Does the properties say it is being blocked?
    If it does, unblock it and try to run it.
      My Computers


  5. Posts : 68
    Windows 10
    Thread Starter
       #5

    Thanks for getting back to me.

    I've tried that: it was blocked, so I unblocked it.

    Running it results in this error message:
    Attachment 50608
    This is particularly annoying, in that I am the administrator! Even if I select "Run as administrator" I get the same error.

    I've tried shouting at the CPU, but this didn't work either! What next, please?
      My Computer


  6. Posts : 14,903
    Windows 10 Pro
       #6

    Scan the file in VirusTotal, User Account Control (UAC) is blocking it because it thinks this file is unsafe.
    VirusTotal - Free Online Virus, Malware and URL Scanner

    When the result is good, change temporary the UAC settings to run the file.
    User Account Control (UAC) - Change Settings in Windows 10 - Windows 10 Forums
      My Computers


  7. Posts : 68
    Windows 10
    Thread Starter
       #7

    Thank you again.

    The file passes the online scan.

    I've changed the user account settings to "never notify me".

    I still get the same error message.

    This is very tiresome.
      My Computer


  8. Posts : 14,903
    Windows 10 Pro
       #8

    The same from UAC?
    Look in the title of the message to see where it is coming from.
      My Computers


  9. Posts : 68
    Windows 10
    Thread Starter
       #9

    Sorry, I don't understand what you want me to do.
      My Computer


  10. Posts : 14,903
    Windows 10 Pro
       #10

    Is this message from User Account Control?
      My Computers


 

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