1.    24 Nov 2015 #1
    Join Date : Jul 2015
    Posts : 436
    Windows 10 Pro 64-bit

    How to read dump files?


    I just got my first BSOD!

    I wasn't quick enough to note down the full error as Windows did a crash dump, but I did notice the offending file was an Atheros driver. This was confirmed by Control Panel | Reliability Monitor

    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎24/‎11/‎2015 10:35

    Status
    Report sent

    Problem signature
    Problem Event Name: BlueScreen
    Code: 1000007e
    Parameter 1: ffffffffc0000005
    Parameter 2: fffff800dd3dfbe1
    Parameter 3: ffffd0002093c938
    Parameter 4: ffffd0002093c150
    OS version: 10_0_10240
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.10240.2.0.0.256.48
    Locale ID: 2057

    Extra information about the problem
    Bucket ID: AV_athurx!Hw11HeartBeatCallBack


    I've used the DM Log Collector to get the DMP file, but I'd quite like to study it myself, and send relevant parts to Alfa (who make the offending Wi-Fi adaptor with the Atheros chipset).
      My ComputerSystem Spec
  2.    24 Nov 2015 #2
    Join Date : Jul 2015
    Posts : 3,822
    10 Pro

    You can look here WinDBG - Install Configure - Windows 10 Forums

    It is quite easy really. Install WinDBG from the ADK, Associate .dmp with WinDBG, put in the symbol path, copy your MEMORY.dbg file to the desktop and open it.

    99 times out of 100 it will tell you that some driver is in error. Otherwise it will generally be overclocking, hardware or antivirus.

    If you see "probably caused by xxxx.sys" then you can go to this site Driver Reference Table - npf.sys (replacing the =npf.sys with whatever the debugger shows)
      My ComputerSystem Spec
  3.    24 Nov 2015 #3
    Join Date : Jul 2015
    Posts : 436
    Windows 10 Pro 64-bit
    Thread Starter

    Thanks, I got the info attached and sent it to Alfa...

    I've also figured out the error was: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED athurx.sys
      My ComputerSystem Spec
  4.    24 Nov 2015 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Quote Originally Posted by lx07 View Post
    You can look here WinDBG - Install Configure - Windows 10 Forums

    It is quite easy really. Install WinDBG from the ADK, Associate .dmp with WinDBG, put in the symbol path, copy your MEMORY.dbg file to the desktop and open it.

    99 times out of 100 it will tell you that some driver is in error. Otherwise it will generally be overclocking, hardware or antivirus.

    If you see "probably caused by xxxx.sys" then you can go to this site Driver Reference Table - npf.sys (replacing the =npf.sys with whatever the debugger shows)
    Not exactly true, it is more 90/100 times that a driver is causing problems. Memory problems are very common so then you'll see 'probably caused by: memory_corruption' or something similar and even then it doesn't have to be the modules but some settings.

    It is quite easy to configure Windbg, but it takes a lot from one to actually proper read dump files.
      My ComputersSystem Spec

 


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