Windows 10: BSOD on sleep, intelppm.sys

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  1.    23 Nov 2015 #1

    BSOD on sleep, intelppm.sys


    My laptop can't sleep. After I try and make it sleep it's like someone removes the battery. No visible BSOD, just shuts off.

    Attachment 50214
      My ComputerSystem Spec


  2. Posts : 12,148
    Windows 10 Pro
       25 Nov 2015 #2

    It seems there is a little more going on then just a driver problem.
    This means a hard drive related problem
    Code:
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: ffffc001ee379968, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 00000003a9047860, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8008956354c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    The CPU driver seems to be corrupted.
    Code:
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !intelppm
        fffff80089563000-fffff80089563065  102 bytes - intelppm!InitAcpiIdleDomain+30
    	[ 00 48 8b 74 24 38 8b c3:c0 04 78 3f 18 8c 01 e0 ]
        fffff80089563067-fffff80089563087  33 bytes - intelppm!ValidateAcpi_PSD_TSD+3 (+0x67)
    	[ 75 32 83 79 04 05 75 2c:e0 c0 04 78 3f 18 8c 01 ]
        fffff80089563089-fffff800895631be  310 bytes - intelppm!ValidateAcpi_PSD_TSD+25 (+0x22)
    	[ 3d 80 02 00 00 77 08 f7:04 78 3f 18 8c 01 e0 c0 ]
        fffff800895631c0-fffff80089563201  66 bytes - intelppm!InitAcpiPerfStates+11c (+0x137)
    	[ ff ff 48 8b 5c 24 48 8b:c0 04 78 3f 18 8c 01 e0 ]
        fffff80089563203-fffff8008956322f  45 bytes - intelppm!ValidateAcpi2PStates+23 (+0x43)
    	[ 3d 48 8b cf e8 40 00 00:3f 18 8c 01 e0 c0 04 78 ]
        fffff80089563231-fffff8008956326d  61 bytes - intelppm!ValidateAcpi2PStates+51 (+0x2e)
    	[ 48 8b 5c 24 30 48 8b 74:04 78 3f 18 8c 01 e0 c0 ]
        fffff8008956326f-fffff80089563285  23 bytes - intelppm!Validate_PCT_PTC+23 (+0x3e)
    	[ 75 f6 eb e5 cc 48 89 5c:e0 c0 04 78 3f 18 8c 01 ]
        fffff80089563287-fffff800895632cb  69 bytes - intelppm!ValidatePssCore+13 (+0x18)
    	[ 76 3a 44 8b c2 4c 8d 49:e0 c0 04 78 3f 18 8c 01 ]
        fffff800895632cd-fffff800895632fb  47 bytes - intelppm!ValidatePssCore+59 (+0x46)
    	[ 00 00 c0 eb f1 ba 01 00:8c 01 e0 c0 04 78 3f 18 ]
        fffff800895632fd-fffff80089563317  27 bytes - intelppm!InitAcpiThrottleStates+21 (+0x30)
    	[ 5f 7e ff ff 48 8b 80 c8:8c 01 e0 c0 04 78 3f 18 ]
        fffff80089563319-fffff80089563325  13 bytes - intelppm!InitAcpiThrottleStates+3d (+0x1c)
    	[ 48 a9 00 00 00 03 74 1d:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563327-fffff80089563357  49 bytes - intelppm!InitAcpiThrottleStates+4b (+0x0e)
    	[ 00 00 8b f8 85 c0 0f 89:e0 c0 04 78 3f 18 8c 01 ]
        fffff80089563359-fffff80089563440  232 bytes - intelppm!InitAcpiThrottleStates+7d (+0x32)
    	[ 0f 89 a1 44 00 00 48 81:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563442-fffff8008956347d  60 bytes - intelppm!IsValidAcpiGenericAddress+1e (+0xe9)
    	[ a9 00 00 ff ff 75 20 85:78 3f 18 8c 01 e0 c0 04 ]
        fffff8008956347f-fffff80089563497  25 bytes - intelppm!InitAcpi3ThrottleStates+f (+0x3d)
    	[ 00 00 ba 5f 50 54 43 48:e0 c0 04 78 3f 18 8c 01 ]
        fffff80089563499-fffff8008956352b  147 bytes - intelppm!InitAcpi3ThrottleStates+29 (+0x1a)
    	[ 48 8b cf 0f 48 d8 e8 00:04 78 3f 18 8c 01 e0 c0 ]
        fffff8008956352d-fffff80089563563  55 bytes - intelppm!InitAcpiCStates+75 (+0x94)
    	[ 2f 7c ff ff 48 8b 80 d0:8c 01 e0 c0 04 78 3f 18 ]
        fffff80089563565-fffff8008956356b  7 bytes - intelppm!InitAcpi2CStates+19 (+0x38)
    	[ 00 4c 8b f2 48 8d 50:8c 01 e0 c0 04 78 3f ]
        fffff8008956356d-fffff80089563577  11 bytes - intelppm!InitAcpi2CStates+21 (+0x08)
    	[ 48 8b f9 e8 f7 02 00 00:8c 01 e0 c0 04 78 3f 18 ]
        fffff80089563579-fffff8008956363f  199 bytes - intelppm!InitAcpi2CStates+2d (+0x0c)
    	[ 78 27 48 8b 74 24 40 48:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563641-fffff8008956375f  287 bytes - intelppm!ValidateAcpiCStates+85 (+0xc8)
    	[ eb ef cc 48 89 5c 24 20:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563761-fffff8008956390d  429 bytes - intelppm!AcpiEval_PSD_TSD+11d (+0x120)
    	[ 0f 84 d1 42 00 00 ff c8:04 78 3f 18 8c 01 e0 c0 ]
        fffff8008956390f-fffff80089563947  57 bytes - intelppm!AcpiEval_CST+a3 (+0x1ae)
    	[ 00 00 10 00 48 89 4d 0f:e0 c0 04 78 3f 18 8c 01 ]
        fffff80089563949-fffff80089563a20  216 bytes - intelppm!AcpiEval_CST+dd (+0x3a)
    	[ 0f 88 ac 01 00 00 41 8b:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563a22-fffff80089563a30  15 bytes - intelppm!AcpiEval_CST+1b6 (+0xd9)
    	[ 4a 8d 04 a0 c7 44 24 28:78 3f 18 8c 01 e0 c0 04 ]
        fffff80089563a32-fffff80089563b25  244 bytes - intelppm!AcpiEval_CST+1c6 (+0x10)
    	[ 48 89 44 24 20 48 8d 4d:78 3f 18 8c 01 e0 c0 04 ]
        fffff80089563b27-fffff80089563b3f  25 bytes - intelppm!AcpiEval_CST+2bb (+0xf5)
    	[ 00 00 48 81 c4 d0 00 00:e0 c0 04 78 3f 18 8c 01 ]
        fffff80089563b41-fffff80089563c98  344 bytes - intelppm!AcpiEval_CST+2d5 (+0x1a)
    	[ eb af cc 48 89 5c 24 18:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563c9a-fffff80089563ce8  79 bytes - intelppm!AcpiEval_PSS+156 (+0x159)
    	[ 83 c1 38 44 8b f1 8b d1:78 3f 18 8c 01 e0 c0 04 ]
        fffff80089563cea-fffff80089563e20  311 bytes - intelppm!AcpiEval_PSS+1a6 (+0x50)
    	[ 45 0f b7 4e 02 ba 06 00:78 3f 18 8c 01 e0 c0 04 ]
        fffff80089563e22-fffff80089563e67  70 bytes - intelppm!AcpiParseCore+96 (+0x138)
    	[ 48 8b ce 44 8b 44 24 78:78 3f 18 8c 01 e0 c0 04 ]
        fffff80089563e69-fffff80089563feb  387 bytes - intelppm!AcpiParseCore+dd (+0x47)
    	[ 25 0b 00 14 c0 48 8b 5c:04 78 3f 18 8c 01 e0 c0 ]
        fffff80089563fed-fffff80089563fff  19 bytes - intelppm!AcpiEval_CSD+5 (+0x184)
    	[ 55 56 57 41 54 41 55 41:8c 01 e0 c0 04 78 3f 18 ]
    4064 errors : !intelppm (fffff80089563000-fffff80089563fff)
    Please check your manufacturer for driver updates for your CPU
    Please test your hard drive.



    BSOD on sleep, intelppm.sys Diagnostics Test BSOD on sleep, intelppm.sys
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html

    Run HDTune to scan for errors, health and benchmark.
    Let me know what the results are, prefered screenshots.
      My ComputersSystem Spec

  3.    25 Nov 2015 #3

    Thank you for your help but sadly doing those things was my first step to diagnosing this issue. I reinstalled the drivers from Dells website (in fact I reinstalled all drivers after CPU and SATA didn't work). I also ran chkdsk (no errors) and Crystaldisk says the HDD is fine.

    Should I clean install?
      My ComputerSystem Spec


  4. Posts : 12,148
    Windows 10 Pro
       25 Nov 2015 #4




    BSOD on sleep, intelppm.sys Diagnostic Test BSOD on sleep, intelppm.sys
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec

  5.    25 Nov 2015 #5

    Prime95 isn't returning any errors.
      My ComputerSystem Spec

  6.    25 Nov 2015 #6

    Interestingly enough I just tried to get another minidump file by going to sleep mode and it did crash but not in the normal way as no minidump file was created. Onedrive has lost it's settings and Chrome profile is corrupted as happens many times with these crashes but no minidump was made.
      My ComputerSystem Spec


  7. Posts : 12,148
    Windows 10 Pro
       26 Nov 2015 #7

    A crash doesn't say anything, because there are 3 different crashes..
      My ComputersSystem Spec

  8.    26 Nov 2015 #8

    axe0 said: View Post
    A crash doesn't say anything, because there are 3 different crashes..
    Well I ran CHKDSK again and it found and fixed some errors but I still can't enter sleep mode.

    Code:
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.
    
    
    A disk check has been scheduled.
    Windows will now check the disk.                         
    
    
    Stage 1: Examining basic file system structure ...
      451328 file records processed.                                                         File verification completed.
      15558 large file records processed.                                      0 bad file records processed.                                      
    Stage 2: Examining file name linkage ...
      592906 index entries processed.                                                        Index verification completed.
      0 unindexed files scanned.                                           0 unindexed files recovered to lost and found.                     
    Stage 3: Examining security descriptors ...
    Cleaning up 50 unused index entries from index $SII of file 0x9.
    Cleaning up 50 unused index entries from index $SDH of file 0x9.
    Cleaning up 50 unused security descriptors.
    CHKDSK is compacting the security descriptor stream
    Security descriptor verification completed.
      70790 data files processed.                                            CHKDSK is verifying Usn Journal...
      40613880 USN bytes processed.                                                            Usn Journal verification completed.
    
    
    Stage 4: Looking for bad clusters in user file data ...
      451312 files processed.                                                                File data verification completed.
    
    
    Stage 5: Looking for bad, free clusters ...
      131803768 free clusters processed.                                                        Free space verification is complete.
    Correcting errors in the master file table's (MFT) BITMAP attribute.
    Correcting errors in the Volume Bitmap.
    
    
    Windows has made corrections to the file system.
    No further action is required.
    
    
     964113501 KB total disk space.
     436076288 KB in 346351 files.
        230096 KB in 70793 indexes.
             0 KB in bad sectors.
        592041 KB in use by the system.
         65536 KB occupied by the log file.
     527215076 KB available on disk.
    
    
          4096 bytes in each allocation unit.
     241028375 total allocation units on disk.
     131803769 allocation units available on disk.
    
    
    Internal Info:
    00 e3 06 00 2e 57 06 00 2e 39 0c 00 00 00 00 00  .....W...9......
    4b 12 00 00 20 59 00 00 00 00 00 00 00 00 00 00  K... Y..........
    
    
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    Ran it again after and it found nothing and my computer is faster (20 mb/s faster according to crystal disk mark).
      My ComputerSystem Spec


  9. Posts : 12,148
    Windows 10 Pro
       26 Nov 2015 #9




    BSOD on sleep, intelppm.sys Diagnostics Test BSOD on sleep, intelppm.sys
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec

  10.    26 Nov 2015 #10

    Here is what it found: Attachment 50691
      My ComputerSystem Spec


 
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