BSOD... issues

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  1.    23 Nov 2015 #1

    BSOD... issues

    Thanks for taking a look at my post!

    I've been having BSODs for a while now, and I've officially decided I need professional help. With the BSODs, that is. Typically, they're happening while I'm running games (It's pretty much kicked my brother off my computer, which has it's advantages...) but it will occasionally just decide to die. I've been ignoring them because I've been able to get my other work done, but it's crashing while I'm attempting to install the latest version of Unity.

    I've ran Memtest86+ several times, the longest of which was a 22 hour test. No issues there. Updated graphics drivers, "refreshed" Windows, and the issues continued. Any help would be appreciated, log .zip attached.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,779
    Windows 10 Pro
       23 Nov 2015 #2

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Uninstall Avast while troubleshooting
    Avast - Uninstall Completely - Windows 7 Help Forums

    Marked parts in blue are system drivers for the file system a.k.a. hard drive.
    Hardware could usually mean the memory or hard drive.

    BSOD... issues Diagnostics Test BSOD... issues

    Run SeaTools to check the integrity of your HDD.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk

    Run HDTune to scan for errors, health and benchmark.
    Let me know what the results are, prefered screenshots.
    5: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`20923bf8 fffff802`8cb71ea9 nt!KeBugCheckEx
    ffffd000`20923c00 fffff802`8cb706c8 nt!KiBugCheckDispatch+0x69
    ffffd000`20923d40 fffff802`8ca72668 nt!KiPageFault+0x248
    ffffd000`20923ed0 fffff802`8ce39279 nt!MmUnmapViewInSystemCache+0x428
    ffffd000`209241f0 fffff802`8ca4a3a2 nt!CcUnmapVacb+0xa9
    ffffd000`20924230 fffff802`8ca4fd2c nt!CcUnmapVacbArray+0x212
    ffffd000`209242a0 fffff802`8ce3b04c nt!CcGetVirtualAddress+0x40c
    ffffd000`20924350 fffff802`8ca4d28e nt!CcMapAndCopyFromCache+0x7c
    ffffd000`209243f0 fffff800`042c6917 nt!CcCopyReadEx+0xfe
    ffffd000`20924460 fffff800`03b058b5 NTFS!NtfsCopyReadA+0x217
    ffffd000`209246f0 fffff800`03b02f1d FLTMGR!FltpPerformFastIoCall+0x135
    ffffd000`20924750 fffff800`03b14746 FLTMGR!FltpPassThroughFastIo+0xbd
    ffffd000`209247b0 fffff800`03b14421 FLTMGR!FltReadFileEx+0x316
    ffffd000`209248a0 fffff800`06a09316 FLTMGR!FltReadFile+0x51
    ffffd000`20924910 ffffe000`00000001 aswMonFlt+0x9316
    ffffd000`20924918 fffff802`00000006 0xffffe000`00000001
    ffffd000`20924920 00000000`00000000 0xfffff802`00000006
    4: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`22c06538 fffff800`119a1bd5 nt!KeBugCheckEx
    ffffd000`22c06540 fffff800`11826c36 nt! ?? ::FNODOBFM::`string'+0x3dad5
    ffffd000`22c06630 fffff800`1195e5bd nt!MmAccessFault+0x696
    ffffd000`22c06780 fffff800`495f3655 nt!KiPageFault+0x13d
    ffffd000`22c06910 fffff800`495f2f3f FLTMGR!FltpPerformPostCallbacks+0x2b5
    ffffd000`22c069e0 fffff800`496232d9 FLTMGR!FltpPassThroughFastIo+0xdf
    ffffd000`22c06a40 fffff800`11c35bf8 FLTMGR!FltpFastIoRead+0x159
    ffffd000`22c06ae0 fffff800`1195fb63 nt!NtReadFile+0x418
    ffffd000`22c06bd0 00000000`5ec81e52 nt!KiSystemServiceCopyEnd+0x13
    00000000`03ebece8 00000000`00000000 0x5ec81e52
    SYMBOL_NAME:  FLTMGR!FltpPerformPostCallbacks+2b5
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  hardware
    IMAGE_VERSION:  10.0.10240.16384
    MODULE_NAME: hardware
      My ComputersSystem Spec

  3.    23 Nov 2015 #3

    Daemon Tools and Avast unistalled, chkdisk ran, no errors. HD Tune results attached.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,779
    Windows 10 Pro
       23 Nov 2015 #4

    How old is the SSD?
    Please also test the HDD
      My ComputersSystem Spec

  5.    23 Nov 2015 #5

    I got it in December 2013, it's been in mostly constant use since then. HD Tune results for storage drive included. SeaTest is running now.
      My ComputerSystem Spec

  6.    24 Nov 2015 #6

    SeaTest results finished, here they are. Sorry for the delay on these.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,779
    Windows 10 Pro
       24 Nov 2015 #7

    Do you know how many passes MemTest86+ had?
    You need to run at least 8 complete passes to complete it, less gives inconclusive results and thus isn't worth the time.
    Normally with 16GB, it could take around 20h to finish, but for some it takes way longer for some unknown reasons.
      My ComputersSystem Spec

  8.    24 Nov 2015 #8

    As I recall, it had completed 8 passes, and was on the ninth. However, this was about a month ago, I could be wrong. I'm going to be away from my computer all day Thursday, I could give it 24 hours or so.
    Some improvement, actually. I was able to install the latest version of Unity and Visual Studio (which I think was what crashed the system, as that was what was actively installing at the time of the crash) but had three more BSODs today. Log attached. Also, would you like me to prune all of the minidumps older than a week, or something? There's quite a few of them, and we already have them logged...
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,779
    Windows 10 Pro
       25 Nov 2015 #9

    I suggest to run MemTest86+ again, within a month a lot could have changed.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Probably caused by : dxgkrnl.sys
      My ComputersSystem Spec

  10.    25 Nov 2015 #10

    Nvdia drivers reinstalled, that looks like it might have helped, although I've only been on for about an hour. I'll run the mem test and get back to you when they're done Friday. Thanks!
      My ComputerSystem Spec

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