BSOD - ntkrnlmp.exe

Just Watching · 19 Nov 2015

Experiencing what appears to be random BSOD events. This has been going on for some time now. I've recently switched from Windows 7 to 10, but the problem followed.

Bug check points to ntkrnlmp.exe. An internet search has left me...unenlightened.

When the DSOD happens, I've noted the following explanations by Windows...
-KERNEL_SECURITY_CHECK_FAILURE
-KMODE_EXCEPTION_NOT_HANDLED (X2)
-SYSTEM_SERVICE_EXCEPTION

Occasionally it will fail to POST after BSOD reboot, which made me wonder about hardware. I've run chkdsk which found nothing. I've tried combinations of single and double RAM sticks in every slot, as well as different RAM. Tried a different PSU, too. Ran Memtest86 (8 passes) which didn't find anything either. I've observed the CPU temp. a few times and its always been fine, so don't think it's over heating.

I've attached a dump file. I think I have, anyway (newbie).

axe0 · 20 Nov 2015

Hi Just Watching,

Welcome to the 10forums.

Please uninstall Gigabyte software, it is known for causing bluescreens.

Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

Code:

Event[870]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2015-11-16T16:34:43.163
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: FIVE
  Description: 
Unable to produce a minidump file from the full dump file.

Please check Realtek for driver updates for the Realtek PCIe GBE Family Controller driver
Driver Reference Table - rt640x64.sys

Code:

fffff803`2679cac8  fffff801`6b9c29f7Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rt640x64.sys
*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
 rt640x64+0x129f7
0: kd> lmvm rt640x64
start             end                 module name
fffff801`6b9b0000 fffff801`6ba44000   rt640x64 T (no symbols)           
    Loaded symbol image file: rt640x64.sys
    Image path: \SystemRoot\System32\drivers\rt640x64.sys
    Image name: rt640x64.sys
    Timestamp:        Wed Oct 07 17:03:55 2015 (5615345B)
    CheckSum:         0009543E
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.

Code:

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
0: kd> lmvm atikmdag
start             end                 module name
fffff801`6c280000 fffff801`6d78f000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Aug 22 04:10:03 2015 (55D7D9FB)
    CheckSum:         014AD277
    ImageSize:        0150F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Just Watching · 20 Nov 2015

Thank you for the welcome and reply.

I've done all of the above. Now just a case of waiting to see if another BSOD event occurs.

axe0 · 20 Nov 2015

In case another bluescreen appears, just run the dm log collector again, upload the zip and give some description of what happened and what you were doing :)

Just Watching · 20 Nov 2015

See attachment

Just Watching · 20 Nov 2015

Crash1: froze at login screen. No BSOD, not dump.
Crash2: froze on Youtube homepage. No BSOD, no dump.
Crash3: BSOD at login (I think).
Crash4: BSOD trying to post here.
Crash5: Froze while creating dump file for above.

There might have been another one, I stopped counting.

axe0 · 20 Nov 2015

Try to boot in your BIOS to find the frequency and voltage values of the RAM. Let me know what they are.
These values could cause memory problems if they aren't at the right values of what is supported.
Also make sure there is no dust inside the case and that the modules of the memory are properly seated.

Code:

Probably caused by : memory_corruption

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and everything else that is in use.

How to fill in your system specs:

Just Watching · 20 Nov 2015

Interestingly, the system spec. tool can't identify the RAM.

The RAM frequency is 1333Mhz and voltage 1.488 (DDR15V is the RAM voltage, right?)

axe0 · 21 Nov 2015

Your motherboard memory specs
GIGABYTE - Motherboard - Socket AM3+ - GA-970A-DS3 (rev. 1.0)

Attachment 49667

Your memory specs
XMS3 â€” 8GB (2x4GB) DDR3 1600MHz C9 Memory Kit (CMX8GX3M2A1600C9)

Attachment 49668

For the memory, please verify I have the right one.

Just Watching · 21 Nov 2015

Motherboard is correct.

Memory, close. It's actually the XMS3 — 8GB (4x2GB) DDR3 1333MHz C9 Memory Kit (CMX8GX3M4A1333C9).
I previously ran the 1600Mhz version (2x2GB), but my processor only natively supports up to 1333Mhz and I had heard that running frequencies above this could cause instability issues, so switched to 1333Mhz.