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  1. Joined : Nov 2015
    Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       19 Nov 2015 #1

    BSOD - ntkrnlmp.exe


    Experiencing what appears to be random BSOD events. This has been going on for some time now. I've recently switched from Windows 7 to 10, but the problem followed.

    Bug check points to ntkrnlmp.exe. An internet search has left me...unenlightened.

    When the DSOD happens, I've noted the following explanations by Windows...
    -KERNEL_SECURITY_CHECK_FAILURE
    -KMODE_EXCEPTION_NOT_HANDLED (X2)
    -SYSTEM_SERVICE_EXCEPTION

    Occasionally it will fail to POST after BSOD reboot, which made me wonder about hardware. I've run chkdsk which found nothing. I've tried combinations of single and double RAM sticks in every slot, as well as different RAM. Tried a different PSU, too. Ran Memtest86 (8 passes) which didn't find anything either. I've observed the CPU temp. a few times and its always been fine, so don't think it's over heating.

    I've attached a dump file. I think I have, anyway (newbie).
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Nov 2015 #2

    Hi Just Watching,

    Welcome to the 10forums.

    Please uninstall Gigabyte software, it is known for causing bluescreens.

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    Code:
    Event[870]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2015-11-16T16:34:43.163
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: FIVE
      Description: 
    Unable to produce a minidump file from the full dump file.
    Please check Realtek for driver updates for the Realtek PCIe GBE Family Controller driver
    Driver Reference Table - rt640x64.sys
    Code:
    fffff803`2679cac8  fffff801`6b9c29f7Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
     rt640x64+0x129f7
    0: kd> lmvm rt640x64
    start             end                 module name
    fffff801`6b9b0000 fffff801`6ba44000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Wed Oct 07 17:03:55 2015 (5615345B)
        CheckSum:         0009543E
        ImageSize:        00094000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff801`6c280000 fffff801`6d78f000   atikmdag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Sat Aug 22 04:10:03 2015 (55D7D9FB)
        CheckSum:         014AD277
        ImageSize:        0150F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


  3. Joined : Nov 2015
    Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       20 Nov 2015 #3

    Thank you for the welcome and reply.

    I've done all of the above. Now just a case of waiting to see if another BSOD event occurs.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Nov 2015 #4

    In case another bluescreen appears, just run the dm log collector again, upload the zip and give some description of what happened and what you were doing
      My System SpecsSystem Spec


  5. Joined : Nov 2015
    Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       20 Nov 2015 #5

    See attachment
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       20 Nov 2015 #6

    Crash1: froze at login screen. No BSOD, not dump.
    Crash2: froze on Youtube homepage. No BSOD, no dump.
    Crash3: BSOD at login (I think).
    Crash4: BSOD trying to post here.
    Crash5: Froze while creating dump file for above.

    There might have been another one, I stopped counting.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Nov 2015 #7

    Try to boot in your BIOS to find the frequency and voltage values of the RAM. Let me know what they are.
    These values could cause memory problems if they aren't at the right values of what is supported.
    Also make sure there is no dust inside the case and that the modules of the memory are properly seated.
    Code:
    Probably caused by : memory_corruption
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and everything else that is in use.
    How to fill in your system specs:

      My System SpecsSystem Spec


  8. Joined : Nov 2015
    Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       20 Nov 2015 #8

    Interestingly, the system spec. tool can't identify the RAM.

    The RAM frequency is 1333Mhz and voltage 1.488 (DDR15V is the RAM voltage, right?)
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       21 Nov 2015 #9
      My System SpecsSystem Spec


  10. Joined : Nov 2015
    Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       21 Nov 2015 #10

    Motherboard is correct.

    Memory, close. It's actually the
    XMS3 8GB (4x2GB) DDR3 1333MHz C9 Memory Kit (CMX8GX3M4A1333C9).
    I previously ran the 1600Mhz version (2x2GB), but my processor only natively supports up to 1333Mhz and I had heard that running frequencies above this could cause instability issues, so switched to 1333Mhz.




      My System SpecsSystem Spec


 
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