Windows 10: BSOD - ntkrnlmp.exe

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  1. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Nov 2015 #21

    How is it in safe mode?
      My System SpecsSystem Spec


  2. Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       22 Nov 2015 #22

    Lasted longer in safe mode, but still crashed (black screened this time). Managed to run the dump file collector tool and transfer to a flash drive (see attachment).
      My System SpecsSystem Spec

  3. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Nov 2015 #23

    That means hardware problems.
    I realize your system can't stay on long enough to run online tests, below are 2 bootable tests.
    Hardware Diagnostics does have other tests you could run.



    BSOD - ntkrnlmp.exe Diagnostics Test BSOD - ntkrnlmp.exe
     HDD TEST

    Run SeaTools DOS to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    BSOD - ntkrnlmp.exe Diagnostic Test BSOD - ntkrnlmp.exe
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My System SpecsSystem Spec


  4. Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       23 Nov 2015 #24

    I tried, but the system isn't stable enough. I managed chkdsk by booting into safe mode w/ command prompt. It reported no errors, but gave a "failed to transfer logged messages to the event log with status 50" message. Significant? I also noticed it completed the test suspiciously quick. Tried to run it normally, but crashed before completion three times, so gave up. Memtest86 wouldn’t boot – I don’t understand why. Becoming dangerously frustrated, I walked away from it for a while.

    In any case, I ran both of these tests before (see original post) and got no errors, so don't consider them good candidates. With the system in its current state, I'm guessing I have little choice but to start swapping parts. A visual inspection didn’t reveal anything either. The slots are free of dust and debris. No visible cracks. No bulging caps. Everything has been disconnected and reseated.
      My System SpecsSystem Spec

  5. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Nov 2015 #25

    There are indeed 2 tests, but I missed chkdsk with removing from the test, for the HDD tests I have 3 different tests.

    I suggest you try running SeaTools in DOS.

    You said you ran MemTest86, which is different from MemTest86+
      My System SpecsSystem Spec


  6. Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       24 Nov 2015 #26

    Another escalation occurred yesterday - it failed POST (infinitely repeating long beeps), which it has done many times before, but this time wouldn't pass even after several resets. After removing and reinstalling the processor, the system booted fine. I managed to run chkdsk, Sea Tools and Memtest86+ (9 passes), none of which returned any errors. Surprisingly, the system didn't crash during any of this which is making me very suspicious of the CPU. Whilst it was out, I observed a defect on the casing. I couldn't tell whether it was just a surface scratch or hairline fracture and no amount of looking at it from different angles and running my finger over it could help me decide.

    Your thoughts on how to proceed from here?

    Oh, and I did another dump file collection since the computer was being unusually co-operative. Though, if they haven't given you anything useful so far, I doubt any more are going to help.
      My System SpecsSystem Spec

  7. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Nov 2015 #27

    Please check GIGABYTE - Motherboard - Socket AM3+ - GA-970A-DS3 (rev. 1.0)
    for BIOS updates.
    Install the most recent NOT in beta.
    Attachment 50271
      My System SpecsSystem Spec


  8. Posts : 17
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       24 Nov 2015 #28

    It blue-screened whilst updating BIOS!

    Luckily it still boots okay. Do you think I should risk a second attempt?
      My System SpecsSystem Spec

  9. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Nov 2015 #29

    I hope you have made a backup of your data. If not do it a.s.a.p.

    At what moment came the bluescreen?
      My System SpecsSystem Spec

  10. essenbe's Avatar
    Posts : 7,109
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       24 Nov 2015 #30

    If I may interject something here, I would first do what @axe0 suggested. Then go into BIOS and tell us what version of BIOS it says is installed now.
      My System SpecsSystem Spec


 
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