Windows 10: BSOD browsing Google form

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  1.    18 Nov 2015 #1

    BSOD browsing Google form


    Zip file uploaded. As far as I know, this has only occurred once since upgrading to Windows 10.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       19 Nov 2015 #2

    Hi Buster,

    Welcome to the 10forums.

    It appears you have had 3 crashes in the past 2 months.
    With this 0xEF(CRITICAL_PROCESS_DIED) it could mean a hardware problem, but this time not with so much time between each crash.
    So, we are likely searching for a driver, or a program that is running in the background.

    Lets first start with old drivers.
    Please uninstall Kaspersky while troubleshooting, it has a few old drivers that might have influence on the cause.
    Service articles

    Please update your Dell wireless network driver
    Driver Reference Table - bcmwl63al.sys
    Code:
    cm_km_w		Thu Dec 20 17:47:26 2012 (50d3411e)		cm_km_w.sys // Kaspersky
    bcmwl63al		Thu May 02 22:00:26 2013 (5182c5da)			bcmwl63al.sys // Dell network driver
    See if the problem persist and let me know how it goes :)
      My ComputersSystem Spec

  3.    19 Nov 2015 #3

    My Dell Wireless Driver (1505 Draft 802.11n WLAN Mini-Card) has the most up to date driver installed (according to a windows search). Driver version is 5.100.245.200
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       20 Nov 2015 #4

    Is this 'Windows search' the search of device manager?
      My ComputersSystem Spec

  5.    20 Nov 2015 #5

    Yes.

    Device Manager => Network Adapters => Dell Wireless 1505...... => right click => Update Driver Software.....
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       20 Nov 2015 #6

    I suggest you try it on the site of Dell, link is in the previous post.
      My ComputersSystem Spec

  7.    20 Nov 2015 #7

    Unfortunately although I have managed to download a later Dell Driver, the installer won't install it on the "unsupported" Windows 10 platform
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       20 Nov 2015 #8

    From what date is the installer?
      My ComputersSystem Spec

  9.    20 Nov 2015 #9

    Dell Wireless 1505 Draft 802.11n WLAN Mini Card Driver Dell Wireless 1505 Draft 802.11n WLAN Mini Card Driver View details
    NIC_DRVR_WIN_R205376.EXE | Update Package for Microsoft® Windows® (98 MB)
    Network|
    Release date 20 Jan 2009
    |Last Updated 21 Mar 2014
    | Recommended


    Version 5.10.38.26,A23

    I can't find anything else
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       21 Nov 2015 #10

    I see yes, the installer is incompatible because Windows 10 is released a few months ago while the installer was released in 2014.

    Remove the driver in device manager, reboot your system so Windows can install it again and see how it goes.

    By the way, has Windows installed any drivers through Windows Update?
      My ComputersSystem Spec


 
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