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  1.    18 Nov 2015 #11
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    According to your answer you don't have access to any other pc running Windows 10?
      My ComputersSystem Spec
  2.    18 Nov 2015 #12
    Join Date : Nov 2015
    Posts : 11
    Windows 10
    Thread Starter

    Yes, I do not have access to any other PC running Windows 10 at the moment.
      My ComputerSystem Spec
  3.    18 Nov 2015 #13
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Alright, lets hope the recovery partition won't get damaged.

    Try following, a clean boot
    In the troubleshooting options, go to advanced options and click on command prompt.
    In command prompt enter
    Code:
    start msconfig
    and press enter.
    In msconfig, try following



    BSOD error 0xc000021a crash Diagnostics Test BSOD error 0xc000021a crash
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist.
      My ComputersSystem Spec
  4.    18 Nov 2015 #14
    Join Date : Nov 2015
    Posts : 11
    Windows 10
    Thread Starter

    Immediate problem as "The system cannot find the file msconfig"
      My ComputerSystem Spec
  5.    18 Nov 2015 #15
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    I'm sure it is there, but I have no idea why msconfig can't be found.
    And unfortunately, that removes the other things I can think of to try.
      My ComputersSystem Spec
  6.    18 Nov 2015 #16
    Join Date : Nov 2015
    Posts : 11
    Windows 10
    Thread Starter

    So what do you suggest I do?
      My ComputerSystem Spec
  7.    18 Nov 2015 #17
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Try booting in safe mode
      My ComputersSystem Spec
  8.    18 Nov 2015 #18
    Join Date : Nov 2015
    Posts : 11
    Windows 10
    Thread Starter

    Just tried that, blue screen appeared however, it did restart automatically however went straight into auto repair and told me it couldn't be repaired
      My ComputerSystem Spec
  9.    18 Nov 2015 #19
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Do you have the new Windows 10 10586?

    If even in safe mode your laptop crashes, it means either Windows itself is corrupted or hardware damage.

    I suggest you run the bootable hardware diagnostics from Hardware Diagnostics
      My ComputersSystem Spec
  10.    18 Nov 2015 #20
    Join Date : Nov 2015
    Posts : 11
    Windows 10
    Thread Starter

    No, I have Windows 10 10240 according to the command prompt in the troubleshooter
      My ComputerSystem Spec

 
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