Windows 10: BSOD error 0xc000021a crash

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  1. Posts : 12,497
    Windows 10 Pro
       18 Nov 2015 #11

    According to your answer you don't have access to any other pc running Windows 10?
      My ComputersSystem Spec

  2.    18 Nov 2015 #12

    Yes, I do not have access to any other PC running Windows 10 at the moment.
      My ComputerSystem Spec


  3. Posts : 12,497
    Windows 10 Pro
       18 Nov 2015 #13

    Alright, lets hope the recovery partition won't get damaged.

    Try following, a clean boot
    In the troubleshooting options, go to advanced options and click on command prompt.
    In command prompt enter
    Code:
    start msconfig
    and press enter.
    In msconfig, try following



    BSOD error 0xc000021a crash Diagnostics Test BSOD error 0xc000021a crash
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist.
      My ComputersSystem Spec

  4.    18 Nov 2015 #14

    Immediate problem as "The system cannot find the file msconfig"
      My ComputerSystem Spec


  5. Posts : 12,497
    Windows 10 Pro
       18 Nov 2015 #15

    I'm sure it is there, but I have no idea why msconfig can't be found.
    And unfortunately, that removes the other things I can think of to try.
      My ComputersSystem Spec

  6.    18 Nov 2015 #16

    So what do you suggest I do?
      My ComputerSystem Spec


  7. Posts : 12,497
    Windows 10 Pro
       18 Nov 2015 #17

    Try booting in safe mode
      My ComputersSystem Spec

  8.    18 Nov 2015 #18

    Just tried that, blue screen appeared however, it did restart automatically however went straight into auto repair and told me it couldn't be repaired
      My ComputerSystem Spec


  9. Posts : 12,497
    Windows 10 Pro
       18 Nov 2015 #19

    Do you have the new Windows 10 10586?

    If even in safe mode your laptop crashes, it means either Windows itself is corrupted or hardware damage.

    I suggest you run the bootable hardware diagnostics from Hardware Diagnostics
      My ComputersSystem Spec

  10.    18 Nov 2015 #20

    No, I have Windows 10 10240 according to the command prompt in the troubleshooter
      My ComputerSystem Spec


 
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