BSOD playing Elder Scrolls Online on higher than Low Settings

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  1. Posts : 20
    Windows 10
       #1

    BSOD playing Elder Scrolls Online on higher than Low Settings


    This isn't the only game I've had this issue, I have also had it on Heroes of the Storm (Which also worked on low settings) and Star Wars Battlefront Beta (Did not test on lower settings)

    There was no BSOD, but computer crashed and restarted so the error should be similar in nature.

    Attached is my crash info, please if you can tell me the cause of the crash and what I will need to do to fix it.

    Attachment 48713
      My Computer


  2. Posts : 14,901
    Windows 10 Pro
       #2

    Hi Mikarugi,

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Talent, please remove them as it may cause trouble.


    Please check Acer for BIOS updates.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`8bba0000 fffff800`8c694000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Oct 03 04:08:52 2015 (560F38B4)
        CheckSum:         00ABDFB7
        ImageSize:        00AF4000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 20
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Hi Mikarugi,

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Talent, please remove them as it may cause trouble.


    Please check Acer for BIOS updates.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`8bba0000 fffff800`8c694000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Oct 03 04:08:52 2015 (560F38B4)
        CheckSum:         00ABDFB7
        ImageSize:        00AF4000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Sounds good, I think I might have used a driver download software in some form, and if I did I wouldn't be able to remember which drivers it downloaded. When I get home tonight (On my laptop right now) I'll try uninstalling every nvidia driver (I tried uninstalling and re-installing just the graphics driver before, not all of it) and if it doesn't fix the problem, would a factory reset of my computer fix the problem? Since I can't remember the drivers that were installed it might be faster after I back up my hard drive.
      My Computer


  4. Posts : 20
    Windows 10
    Thread Starter
       #4

    Okay, so I used Display Driver Uninstaller in safe mode to uninstall my Nvidia drivers, the went to Nvida and got the most recent driver for my GTX745 (Which was version 358.91). Installed only graphics and PhysX and made sure Clean was checked, then after I restarted my computer. Loaded up ESO to check and I still got the same issue as before, game froze then computer restarted. Attached is a new ZIP file with one more minidump file from the crash that just occurred.

    Attachment 48942

    I checked the ACER site for BIOS updates, but for my model there was only one from 2013, so I don't think that's the problem, that said I don't know much about these things, should I do something with my BIOS anyway?

    I can confirm that I have driver talent on my computer, thus I most likely used it, but cannot remember what drivers I would have gotten with it. Is there any way to find out so I can uninstall them? That may also be a potential cause.

    I would like to have this issue fixed by Thursday night but am willing to be patient, thanks for the help so far and I hope to figure out the issue in due time.
      My Computer


  5. Posts : 463
    Windows 10 Home and Pro
       #5

    You should probably remove Driver Talent. It sounds like your computer is older, and not able to find good drivers. Does the Acer website list any available drivers for your model and Windows 10 for you?
      My Computer


  6. Posts : 20
    Windows 10
    Thread Starter
       #6

    DustSailor said:
    You should probably remove Driver Talent. It sounds like your computer is older, and not able to find good drivers. Does the Acer website list any available drivers for your model and Windows 10 for you?
    I already removed it, and the model may be somewhat old but I got this computer about 6 months ago. That said, the only drivers On the site there is not an option for Windows 10
      My Computer


  7. Posts : 14,901
    Windows 10 Pro
       #7

    If you have some time, go through the devices and see where you may can revert the drivers. Reverting the drivers may remove the corrupted onces.
    Please don't forget to note the onces you revert, that'll help a lot for us.
      My Computers


  8. Posts : 20
    Windows 10
    Thread Starter
       #8

    I went into device manager and looked for all drivers that gave me the option to roll back and did so to all of them. Then tried the game again, it started to freeze for a few seconds then resume control and continued to do this every few seconds, there was no crash but this was also a common problem I had before, basically if it did not crash it does this instead, I should have mentioned that in the first post. Note that this freezing behavior persists after I close the game (As I am typing this the screen freezes but I can still type, text appears after) If I restart it goes away. THus I feel rolling back the drivers still has not fixed my issue, that said, here are all the device drivers I rolled back and what they were listed as in device manager after I rolled them back (There was one I missed to record)

    Intel Device (One I missed to record, it was something like this but I can't remember)
    Intel(R) 4th Gen Core Processor DRAM Controller > PCI Standard Host CPU Bridge
    Intel(R) Series/C220 Series PCI Express Root Port #1 > PCI Express Root Port Properties
    Intel(R) 8 Series/C220 Series PCI Express Root Port #8 - 8C1E > PCI Express Root Port Properties
    Intel(R) B85 LPC Controller - 8C50 > PCI Standard ISA bridge
    Intel(R) Xeon(R) processor E3-1200 v3/4th gen core processor PCI Express x16 Controller - 0C01 > PCI Express Root Properties
    Intel(R) Ethernet Connection I217-V
    Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
      My Computer


  9. Posts : 14,901
    Windows 10 Pro
       #9

    Please try to update these drivers through device manager.
      My Computers


  10. Posts : 20
    Windows 10
    Thread Starter
       #10

    axe0 said:
    Please try to update these drivers through device manager.
    Okay, done, should I test to see if the issue is resolved or is there something else I could do first?
      My Computer


 

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