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  1.    12 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 11
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free

    Random BSOD crashes happening


    I'm hoping someone in this forum can help me figure out what's happening. I was previously running Windows 7 with no issues but then upgraded to Windows 8 and later 8.1. With both of these versions I got random BSOD crashes every now and then. I upgraded to Windows 10 thinking it would help but so far I'm run into the same issues. The BSOD messages are not always the same e.g. the last one i got was MEMORY_MANAGEMENT but other times I've gotten FAULTY_HARDWARE_CORRUPTED_PAGE, DRIVER_VERIFIER_DETECTED_VIOLATION, SYSTEM_SERVICE_EXCEPTION etc. I've been strongly suspecting a driver so I upgraded every single driver manually as well as using driver upgrade software but that hasn't helped. The last time I installed Windows 10 I made sure to only load minimal drivers and run it for about a month and in that time I didn't get any crash. As soon as I installed all the drivers for all my peripherals, this started happening again. I may be off here but that's my assumption.

    In any case I've attached the log from the crash collector. Please let me know if i need anything else. Any help would be appreciated.
      My ComputerSystem Spec
  2.    13 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Hi keemb,

    You are required to remove any bypass and related software
    Code:
    127.0.0.1 lmlicenses.wip4.adobe.com
    127.0.0.1 lm.licenses.adobe.com
    127.0.0.1 na1r.services.adobe.com
    127.0.0.1 hlrcv.stage.adobe.com
    127.0.0.1 practivate.adobe.com 
    127.0.0.1 activate.adobe.com
    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.
      My ComputersSystem Spec
  3.    13 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 11
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter

    Hello axe0,

    Thanks for the swift response! I've uninstalled the bypass and related software as well as removed the Driver Booster and rolled back any updates with that. I must however stress that those were installed in a bid to find a solution to the crashes so I doubt that the removal will make a difference. In either case they are gone. Do you want me to re-attach a new log?
      My ComputerSystem Spec
  4.    14 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 11
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter

    Well, it just crashed again after my cleanup and manual update of the drivers from the manufacturers website. This time my Google chrome stopped working and on trying to reload it was when the BSOD appeared.

    The other interesting thing that seems to happen every now and then (and which happened for this last crash) is that my primary SSD Hard Drive disappears from BIOS on restart. I have to shut down the computer completely (with the Power button) to get it to show up again. It's very strange. Once it's up again it's all good and a restart doesn't cause the drive to disappear.. it only happens randomly on BSODs.

    Anyways, i've attached the new log file. Hopefully someone can figure this out.. it's driving me nuts!
      My ComputerSystem Spec
  5.    14 Nov 2015 #5
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    No record about bluescreens after 12th this month.
    I recommend to remove MSI software while troubleshooting, some could cause/have influence on bluescreens.

    Please check {windows partition}\windows\minidump and check if there are recent dump files saved after 12th this month.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  6.    16 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 11
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter

    Removed MSI software and changed my settings to collect small dump files and it blue screened again today. Log attached.
      My ComputerSystem Spec
  7.    17 Nov 2015 #7
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Latest 2 are both 0x1A(MEMORY_MANAGEMENT) which is related to the memory or drivers.
    Please update the Logitech webcam driver, Logitech Camera driver, Logitech USB driver to start with with the drivers.



    Random BSOD crashes happening Diagnostic Test Random BSOD crashes happening
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My ComputersSystem Spec
  8.    22 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 11
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter

    So a couple of things.

    First, the Logitech drivers I had were the latest so I couldn't update them any further, however I didn't have the main software installed. So i downloaded and installed the entire bundle from Logitech so that should be updated now.

    Second, I performed the Memtest and found a bunch of errors while running with both RAM. So I started testing them individually and found one of them was the issue as it failed the Memtest. I repeated the test with the second RAM and that passed just fine. Needless to say I'm sending the failed RAM back to the manufacturer to get a replacement.

    As a result of the faulty RAM, i'm just using one 8MB RAM and surprisingly the computer crashed again this evening . Although this time WhoCrashed seems to indicate a driver (possibly netio). Any ideas?

    Crash log attached. What next to try?
      My ComputerSystem Spec
  9.    22 Nov 2015 #9
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    NETIO is the Network Input/Output System driver, a network driver

    Looking at the stack, it starts with a driver from Kaspersky
    Driver Reference Table - klwtp.sys
    Please uninstall Kaspersky while troubleshooting and use Windows Defender as alternative
    Service articles

    Code:
    4: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`221275b8 fffff801`46dd2ea9 nt!KeBugCheckEx
    ffffd000`221275c0 fffff801`46dd27bc nt!KiBugCheckDispatch+0x69
    ffffd000`22127700 fffff801`46dce50d nt!KiSystemServiceHandler+0x7c
    ffffd000`22127740 fffff801`46cee780 nt!RtlpExecuteHandlerForException+0xd
    ffffd000`22127770 fffff801`46ceb3a8 nt!RtlDispatchException+0x4e8
    ffffd000`22127e80 fffff801`46dd2f82 nt!KiDispatchException+0x144
    ffffd000`22128560 fffff801`46dd16a2 nt!KiExceptionDispatch+0xc2
    ffffd000`22128740 fffff801`42b4e20f nt!KiPageFault+0x222
    ffffd000`221288d0 fffff801`42b4dcc0 NETIO!StreamInvokeCalloutAndNormalizeAction+0x2b7
    ffffd000`221289b0 fffff801`42b4b555 NETIO!StreamProcessCallout+0x540
    ffffd000`22128af0 fffff801`42b4a434 NETIO!ProcessCallout+0x685
    ffffd000`22128c60 fffff801`42b48f5e NETIO!ArbitrateAndEnforce+0x494
    ffffd000`22128e50 fffff801`42b8d5d0 NETIO!KfdClassify+0x32e
    ffffd000`221292c0 fffff801`42b8d06c NETIO!StreamInternalClassify+0x110
    ffffd000`221293f0 fffff801`42b8a225 NETIO!StreamInject+0x214
    ffffd000`221294c0 fffff801`443a661d NETIO!FwppStreamInject+0x135
    ffffd000`22129550 fffff801`4a159bae fwpkclnt!FwpsStreamInjectAsync0+0xfd
    ffffd000`221295b0 ffffe000`a7a16530 klwtp+0x9bae
    ffffd000`221295b8 ffffd000`22129621 0xffffe000`a7a16530
    ffffd000`221295c0 00000000`00000000 0xffffd000`22129621
    Kaspersky somehow makes a wrong action when trying to access the internet, what causes an exception the network drivers can't execute because it is unknown what could go wrong or even corrupted.
      My ComputersSystem Spec
  10.    28 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 11
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter

    Looking good


    6 days after the removal of Kaspersky and still no crash. Will keep tracking for another week, to make sure, but it's looking like it could have been Kaspersky all along. Lets see what happens this week.
      My ComputerSystem Spec

 
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