1.    11 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 2
    Windows 10

    Clean Win10, Random DRIVER POWER STATE FAILURE bsod


    Please, recently purchased Dell Inspiron laptop and since day #1 have had random DRIVER POWER STATE FAILURE BSOD issues. I seem to have exhausted all the tech support at Dell... I've come away unimpressed. I am not terribly knowledgeable with computers but we have tried most common repairs: Reset to Factory, Update Drivers, Format and reinstall Windows 10.
    I have intentionally ran this PC after a fresh install with zero after-market software and still get this BSOD. I might be having some luck if I simply reboot every morning as that has created some days when this BSOD doesn't occur. They happen randomly in the middle of seemingly light tasks.
    I've included a screen shot, and the dump files created by your site software.
    Thank You for any assistance.
      My ComputerSystem Spec
  2.    12 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,673
    Windows 10 Pro

    Hi Tacoma10,

    Welcome to the 10forums.

    The cause of the crashes is the touchpad driver.
    Please check your manufacturer, Dell, for driver updates.
    Code:
    2: kd> !irp ffffe0017f5698b0
    Irp is active with 9 stacks 8 is current (= 0xffffe0017f569b78)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 ffffe001771fac20 00000000 fffff800b2c01b70-00000000    
    	       \Driver\ACPI	i8042prt!I8xPowerUpToD0Complete
    			Args: 00000000 00000000 00000000 00000002
     [ 16, 0]   0  0 ffffe001784d82d0 00000000 00000000-00000000    
    	       \Driver\i8042prt
    			Args: 00000000 00000000 00000000 00000002
     [ 16, 0]   0  0 ffffe00177e93b60 00000000 fffff800b2ce1000-00000000    
    	      Unable to load image \SystemRoot\System32\drivers\SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     \Driver\SynTP	kbdclass!KeyboardClassPowerComplete
    			Args: 00000000 00000000 00000000 00000002
    >[ 16, 2]   0 e1 ffffe00177d98450 00000000 fffff8020a393d74-ffffe0017dd72b60 Success Error Cancel pending
    	       \Driver\kbdclass	nt!PopRequestCompletion
    			Args: 00051100 00000001 00000001 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe0017dd72b60    
    
    			Args: 00000000 00000000 00000000 00000000
    2: kd> lmvm syntp
    start             end                 module name
    fffff800`b2c30000 fffff800`b2ccb000   SynTP    T (no symbols)           
        Loaded symbol image file: SynTP.sys
        Image path: \SystemRoot\System32\drivers\SynTP.sys
        Image name: SynTP.sys
        Timestamp:        Sat May 30 01:44:42 2015 (5568F9EA)
        CheckSum:         00095935
        ImageSize:        0009B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    13 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 2
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi Tacoma10,

    Welcome to the 10forums.

    The cause of the crashes is the touchpad driver.
    Please check your manufacturer, Dell, for driver updates.
    Thank You!! Fingers crossed. Seems there was a November 5 Touchpad Driver Update. No BSODs for the past 24 hours.
    Thanks
      My ComputerSystem Spec

 


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