SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error


  1. Posts : 5
    Windows 10
       #1

    SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error


    I keep on getting this blue screen error when launching the game "crossfire", link

    laptop specs: HP Pavilion 17-g084ca Product Specifications | HP® Customer Support
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  2. axe0's Avatar
    Posts : 14,792
    Windows 10 Pro
       #2

    Hi hao19,

    Welcome to the 10forums.

    There are 2 dumps, 1 is corrupted, and according to the event logs there should be 1.
    So I am wondering where the second is coming from.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
    Most users have around 10 hotfixes installed at this time of Windows 10.
    Code:
    Hotfix(s):                 2 Hotfix(s) Installed.
    It is the first time I have ever seen the driver that is involved with creating dumps is flagged
    Code:
    ffffd001`08c91080  fffff800`67dbc300Unable to load image \SystemRoot\System32\Drivers\crashdmp.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for crashdmp.sys
    *** ERROR: Module load completed but symbols could not be loaded for crashdmp.sys
     crashdmp+0xc300
    This file is flagged in the dump, but it is kinda unknown and I don't think this is actually a driver!
    Code:
    *** WARNING: Unable to verify timestamp for X6va060
    *** ERROR: Module load completed but symbols could not be loaded for X6va060
    2: kd> lmvm X6va060
    start             end                 module name
    fffff800`6c9f0000 fffff800`6c9f7000   X6va060  T (no symbols)           
        Loaded symbol image file: X6va060
        Image path: \??\C:\WINDOWS\SysWOW64\Drivers\X6va060
        Image name: X6va060
        Timestamp:        Thu Aug 06 08:57:21 2015 (55C30551)
        CheckSum:         000089AB
        ImageSize:        00007000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    Diagnostics Test

     Malware scan


    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
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  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Hi hao19,

    Welcome to the 10forums.

    There are 2 dumps, 1 is corrupted, and according to the event logs there should be 1.
    So I am wondering where the second is coming from.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
    Most users have around 10 hotfixes installed at this time of Windows 10.
    Code:
    Hotfix(s):                 2 Hotfix(s) Installed.
    It is the first time I have ever seen the driver that is involved with creating dumps is flagged
    Code:
    ffffd001`08c91080  fffff800`67dbc300Unable to load image \SystemRoot\System32\Drivers\crashdmp.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for crashdmp.sys
    *** ERROR: Module load completed but symbols could not be loaded for crashdmp.sys
     crashdmp+0xc300
    This file is flagged in the dump, but it is kinda unknown and I don't think this is actually a driver!
    Code:
    *** WARNING: Unable to verify timestamp for X6va060
    *** ERROR: Module load completed but symbols could not be loaded for X6va060
    2: kd> lmvm X6va060
    start             end                 module name
    fffff800`6c9f0000 fffff800`6c9f7000   X6va060  T (no symbols)           
        Loaded symbol image file: X6va060
        Image path: \??\C:\WINDOWS\SysWOW64\Drivers\X6va060
        Image name: X6va060
        Timestamp:        Thu Aug 06 08:57:21 2015 (55C30551)
        CheckSum:         000089AB
        ImageSize:        00007000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    Diagnostics Test

     Malware scan


    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    The reason I have two dumps was because I tried to launch the game "crossfire" two times, which resulted in two blue screens. Also, malwarebytes did not find any malware on my system, and windows says it is already up to date.

    I'm also running Windows 10 pro insider preview build 10586
      My Computer

  4. axe0's Avatar
    Posts : 14,792
    Windows 10 Pro
       #4

    I'm aware of it that you're running inside. I am honestly surprised I was able to load the dump normal without any problem, normally with insider's it is a problem to load the dumps properly because some symbols that are required aren't available.

    Please run the other scans too.
      My Computers


  5. Posts : 5
    Windows 10
    Thread Starter
       #5

    What "other scans" do I need to run now?

    bsod image: http://picpaste.com/pics/923c7c41fea...1447382328.jpg
    Last edited by hao19; 12 Nov 2015 at 20:39.
      My Computer

  6. axe0's Avatar
    Posts : 14,792
    Windows 10 Pro
       #6

    Adwcleaner etc. the other scans with the malware scans.
      My Computers


  7. Posts : 5
    Windows 10
    Thread Starter
       #7

    Ran all the other scans and no malware was detected
      My Computer

  8. axe0's Avatar
    Posts : 14,792
    Windows 10 Pro
       #8




    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My Computers


  9. Posts : 5
    Windows 10
    Thread Starter
       #9

    Windows Resource Protection did not find any integrity violation message showed up after running sfc/scannow a second time

    updated log files:
    Last edited by hao19; 13 Nov 2015 at 17:22.
      My Computer

  10. axe0's Avatar
    Posts : 14,792
    Windows 10 Pro
       #10

    Hi hao19,

    I am extremely sorry for the huge delay.
    I have and am still very busy with my life.

    Please try following and post the screenshot
    Search for the following location
    Code:
    C:\WINDOWS\SysWOW64\Drivers\
    In this folder, search the file
    Code:
    X6va060
    Right click this file > properties > tab details > please make a screenshot of the details tab
      My Computers


 

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