1.    10 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 5
    Windows 10

    SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error


    I keep on getting this blue screen error when launching the game "crossfire", link

    laptop specs: HP Pavilion 17-g084ca Product Specifications | HP® Customer Support
      My ComputerSystem Spec
  2.    12 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,954
    Windows 10 Pro

    Hi hao19,

    Welcome to the 10forums.

    There are 2 dumps, 1 is corrupted, and according to the event logs there should be 1.
    So I am wondering where the second is coming from.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
    Most users have around 10 hotfixes installed at this time of Windows 10.
    Code:
    Hotfix(s):                 2 Hotfix(s) Installed.
    It is the first time I have ever seen the driver that is involved with creating dumps is flagged
    Code:
    ffffd001`08c91080  fffff800`67dbc300Unable to load image \SystemRoot\System32\Drivers\crashdmp.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for crashdmp.sys
    *** ERROR: Module load completed but symbols could not be loaded for crashdmp.sys
     crashdmp+0xc300
    This file is flagged in the dump, but it is kinda unknown and I don't think this is actually a driver!
    Code:
    *** WARNING: Unable to verify timestamp for X6va060
    *** ERROR: Module load completed but symbols could not be loaded for X6va060
    2: kd> lmvm X6va060
    start             end                 module name
    fffff800`6c9f0000 fffff800`6c9f7000   X6va060  T (no symbols)           
        Loaded symbol image file: X6va060
        Image path: \??\C:\WINDOWS\SysWOW64\Drivers\X6va060
        Image name: X6va060
        Timestamp:        Thu Aug 06 08:57:21 2015 (55C30551)
        CheckSum:         000089AB
        ImageSize:        00007000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error Diagnostics Test SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error
     Malware scan

    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
      My ComputersSystem Spec
  3.    12 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi hao19,

    Welcome to the 10forums.

    There are 2 dumps, 1 is corrupted, and according to the event logs there should be 1.
    So I am wondering where the second is coming from.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
    Most users have around 10 hotfixes installed at this time of Windows 10.
    Code:
    Hotfix(s):                 2 Hotfix(s) Installed.
    It is the first time I have ever seen the driver that is involved with creating dumps is flagged
    Code:
    ffffd001`08c91080  fffff800`67dbc300Unable to load image \SystemRoot\System32\Drivers\crashdmp.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for crashdmp.sys
    *** ERROR: Module load completed but symbols could not be loaded for crashdmp.sys
     crashdmp+0xc300
    This file is flagged in the dump, but it is kinda unknown and I don't think this is actually a driver!
    Code:
    *** WARNING: Unable to verify timestamp for X6va060
    *** ERROR: Module load completed but symbols could not be loaded for X6va060
    2: kd> lmvm X6va060
    start             end                 module name
    fffff800`6c9f0000 fffff800`6c9f7000   X6va060  T (no symbols)           
        Loaded symbol image file: X6va060
        Image path: \??\C:\WINDOWS\SysWOW64\Drivers\X6va060
        Image name: X6va060
        Timestamp:        Thu Aug 06 08:57:21 2015 (55C30551)
        CheckSum:         000089AB
        ImageSize:        00007000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error Diagnostics Test SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error
     Malware scan

    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    The reason I have two dumps was because I tried to launch the game "crossfire" two times, which resulted in two blue screens. Also, malwarebytes did not find any malware on my system, and windows says it is already up to date.

    I'm also running Windows 10 pro insider preview build 10586
      My ComputerSystem Spec
  4.    12 Nov 2015 #4
    Join Date : Jun 2015
    Posts : 12,954
    Windows 10 Pro

    I'm aware of it that you're running inside. I am honestly surprised I was able to load the dump normal without any problem, normally with insider's it is a problem to load the dumps properly because some symbols that are required aren't available.

    Please run the other scans too.
      My ComputersSystem Spec
  5.    12 Nov 2015 #5
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    What "other scans" do I need to run now?

    bsod image: http://picpaste.com/pics/923c7c41fea...1447382328.jpg
    Last edited by hao19; 12 Nov 2015 at 21:39.
      My ComputerSystem Spec
  6.    13 Nov 2015 #6
    Join Date : Jun 2015
    Posts : 12,954
    Windows 10 Pro

    Adwcleaner etc. the other scans with the malware scans.
      My ComputersSystem Spec
  7.    13 Nov 2015 #7
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Ran all the other scans and no malware was detected
      My ComputerSystem Spec
  8.    13 Nov 2015 #8
    Join Date : Jun 2015
    Posts : 12,954
    Windows 10 Pro




    SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error Diagnostics Test SYSTEM_SERVICE_EXCEPTION X6VA060 blue screen error
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec
  9.    13 Nov 2015 #9
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Windows Resource Protection did not find any integrity violation message showed up after running sfc/scannow a second time

    updated log files:
    Last edited by hao19; 13 Nov 2015 at 18:22.
      My ComputerSystem Spec
  10.    17 Nov 2015 #10
    Join Date : Jun 2015
    Posts : 12,954
    Windows 10 Pro

    Hi hao19,

    I am extremely sorry for the huge delay.
    I have and am still very busy with my life.

    Please try following and post the screenshot
    Search for the following location
    Code:
    C:\WINDOWS\SysWOW64\Drivers\
    In this folder, search the file
    Code:
    X6va060
    Right click this file > properties > tab details > please make a screenshot of the details tab
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
How do I fix a SYSTEM_Service_Exception(ks.sys) error message
installed windows 10 and after all the instillation and set up i log into my user and I don't open any program. I keep getting an error message and it is constantly restarting my computer every time. what can l do to correct this error l could...
BSOD Crashes and Debugging
Blank Blue screen with no error messages.
Hi folks, I wonder if anyone has experienced this, it has happened twice since I installed windows 10 in the last two weeks. I have the default blue desktop in 10 and I also have a rather old ATI Radeoon HD 4600 graphics card, though the...
General Support
blue screen false error 0x00009AF8
Hi All, Just upgraded from Windows 7 to Windows 10. Every so often I get the error message 0x00009AF8 on a blue screen, press esc. Esc brings me back to whatever I was doing with no harm. Research tells me this is a false alert. How do I get...
General Support
System thread error (blue screen)
Hello, I'm posting because I'm having this problem since I upgraded my win 7 to win 10 a few days ago, and it's driving me crazy. This is the problem: After upgrading, each time I connect the HDMI cable of my home theatre (which is a Muteki Sony)...
Graphic Cards
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:28.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums