Windows 10: BSOD/Bugcheck while sleeping, AC plugged in

  1.    08 Nov 2015 #1

    BSOD/Bugcheck while sleeping, AC plugged in


    Hello,
    I just bought a used Dell Latitude E7450 laptop (256GB SSD, 8GB RAM). Last night, I just upgraded to Windows 10 Pro, and downloaded all the official drivers from the Dell site and installed them. So I don't know if this was a problem while on Windows 7 Pro, or if it was caused by installing all the drivers from Dell.

    One symptom I do notice after this happens is that the scrolling features of the trackpad and pointstick stop working.

    I left my computer plugged in overnight with the lid closed. When I opened the lid to turn on the computer this morning, it was a complete reboot instead of resuming from sleep. It also happened this morning when I left the computer open for 5 hours (power policy is Balanced, so it went to sleep, and hibernation is enabled). Upon pressing the power button, it was clear there was not a clean shutdown.

    Event logs have this error logged:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe0013bdf17d0, 0xfffff802ddd8f990, 0xffffe001493675f0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 110815-6234-02.
    See my memory dump file here: https://dl.dropboxusercontent.com/u/..._181656_45.zip

    Thanks for any insights you can provide!
      My ComputerSystem Spec


  2. Posts : 12,518
    Windows 10 Pro
       09 Nov 2015 #2
      My ComputersSystem Spec

  3.    09 Nov 2015 #3

    Hello,
    I cannot attach the zip file to the post because it is >100MB (8MB limit). Thus, the Dropbox link. Thanks for your help.
      My ComputerSystem Spec


  4. Posts : 12,518
    Windows 10 Pro
       09 Nov 2015 #4

    I can't open up the zip you uploaded as it everytime gets corrupted.
    If the zip is really 100MB large, locate the minidumps and remove the oldest ones.
    The dumps are usually located at
    Code:
    C:\Windows\Minidump\
      My ComputersSystem Spec

  5.    09 Nov 2015 #5

    All I did was add the "MEMORY.DMP" file (referenced above in the Event Log, as part of the "bugcheck", which I figured would be relevant) to the auto-generated ZIP file.

    I've attached a version without that large file in it.

    Here's a new link to the MEMORY.DMP file only: https://dl.dropboxusercontent.com/u/352095/MEMORY.zip

    Thanks again.
      My ComputerSystem Spec


  6. Posts : 12,518
    Windows 10 Pro
       09 Nov 2015 #6

    I won't download the memory dump file, I wouldn't know how to debug it to the bottom. Just a FYI

    The flagged driver is the Intel Dual Band driver.
    Please check your manufacturer for driver updates.
    Code:
    *** WARNING: Unable to verify timestamp for Netwtw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
    0: kd> lmvm Netwtw02
    start             end                 module name
    fffff800`b6f00000 fffff800`b782b000   Netwtw02 T (no symbols)           
        Loaded symbol image file: Netwtw02.sys
        Image path: \SystemRoot\System32\drivers\Netwtw02.sys
        Image name: Netwtw02.sys
        Timestamp:        Mon Jun 22 06:50:08 2015 (55879400)
        CheckSum:         008F7AFC
        ImageSize:        0092B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


 

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