Windows 10: BSOD during regular use

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  1. Posts : 23
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       30 Nov 2015 #21

    I checked for updates manually and was able to update to 10586. From there I was able to use DISM to repair my image. I used sfc /scannow to double check and after the second run it says Windows Resource Protection did not find any integrity violations so it seems to have worked.

    Is there anything else I should do? Or should I give it a few days to see if I get any BSODs?

    Thank you so much! I wouldn't have gotten this far on my own.
      My ComputerSystem Spec


  2. Posts : 13,351
    Windows 10 Pro
       01 Dec 2015 #22

    2nd, see if you get more bluescreens.
      My ComputersSystem Spec


  3. Posts : 23
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       02 Dec 2015 #23

    I got another blue screen but it looks like it's complaining about a driver for Norton Antivirus. I've attached the minidump.

    Thanks!

    Attachment 51623
      My ComputerSystem Spec


  4. Posts : 13,351
    Windows 10 Pro
       03 Dec 2015 #24

    axe0 said: View Post
    Please run the DM Log Collector and upload the zip.
    A single dump is not enough.
      My ComputersSystem Spec


  5. Posts : 23
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       03 Dec 2015 #25

    Here is the DM Log Collector results:

    Attachment 51751

    Thanks!
      My ComputerSystem Spec


  6. Posts : 13,351
    Windows 10 Pro
       04 Dec 2015 #26

    According to the files, multiple drivers of Norton have been flagged.
    Uninstall Norton and use Windows Defender as alternative while troubleshooting.
    Norton/Symantec - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`28d32918  fffff801`d2a4023dUnable to load image \SystemRoot\System32\Drivers\N360x64\1605050.00F\SRTSP64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
     SRTSP64+0xa023d
    
    ffffd000`28d326a0  fffff801`d3787a60Unable to load image \SystemRoot\system32\drivers\N360x64\1605050.00F\Ironx64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Ironx64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Ironx64.SYS
     Ironx64+0x37a60
    
    *** WARNING: Unable to verify timestamp for SYMEFASI64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEFASI64.SYS
      My ComputersSystem Spec


  7. Posts : 23
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       26 Dec 2015 #27

    I uninstalled Norton completely and have been running with just Windows Defender for a bit and I've still been getting occasional BSODs. They are no where near as common as the ones I was getting previously. I ran the DM log collector again and the first blue screen after I uninstalled Norton was on Dec. 14th.

    Attachment 55455

    Thanks!
      My ComputerSystem Spec

  •   My ComputersSystem Spec


  • Posts : 23
    Microsoft Windows 10 Pro 64-bit
    Thread Starter
       26 Dec 2015 #29

    Thanks! I'm working on updating the drivers now. How do you know which ones are out of date? I didn't see anything obvious when I looked at the DMLog Collector files. I want to check to make sure that updating the software (specifically Logitech in this case) actually updates the drivers. I used to have an older version of the Logitech software for a gaming joystick that I no longer use and I'm not sure if the drivers are left over from when I uninstalled that program.

    Edit: Sorry, another question. SeLow_x64.sys is left over from SoftEther (a vpn program that I used in the past). I uninstalled the program from my PC since it was causing problems but it seems to have left the drivers installed. Is there a safe way to remove drivers from old/unwanted devices that I no longer use?
      My ComputerSystem Spec

  •   My ComputersSystem Spec


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