Windows 10: BSOD during regular use

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  1. Posts : 23
    Microsoft Windows 10 Pro 64-bit
       22 Nov 2015 #11

    Sorry for the week break here I was busy with work and didn't get the chance to mess with my PC. I got a few BSODs throughout the week and have included them just FYI. I ran driver verifier this morning and got an immediate BSOD on startup that pointed Neo_VPN.sys which I uninstalled using the device manager. I ran driver verifier again and it's still giving me a BSOD but is pointing to HIDCLASS.SYS. It looks like that is a USB driver, is there somewhere I can get a replacement?

    Here are all the crash dumps:
    Attachment 49970

    Thank you!
      My System SpecsSystem Spec

  2. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Nov 2015 #12

    Neo_VPN.sys is a driver from VPN
    Driver Reference Table - NEO_VPN.sys
    Uninstalling through device manager won't help, because it is related to software and will be installed again when you reboot.

    If you don't need VPN temporarily, remove it and see how it goes.
      My System SpecsSystem Spec


  3. Posts : 23
    Microsoft Windows 10 Pro 64-bit
       22 Nov 2015 #13

    I actually already removed the VPN program but it left the driver behind so I had to get rid of it manually.

    Any ideas about HIDCLASS.SYS?

    Thanks
      My System SpecsSystem Spec

  4. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Nov 2015 #14

    Please run the DM Log Collector and upload the zip.
    HIDCLASS.sys is a library driver
    Driver Reference Table - HIDCLASS.SYS
      My System SpecsSystem Spec


  5. Posts : 23
    Microsoft Windows 10 Pro 64-bit
       22 Nov 2015 #15

    Here is the result of the DM log collector:

    Attachment 49980

    Thanks
      My System SpecsSystem Spec

  6. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Nov 2015 #16

    Is Windows Update Windows 10 10586 available?




    BSOD during regular use Diagnostics Test BSOD during regular use
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec


  7. Posts : 23
    Microsoft Windows 10 Pro 64-bit
       22 Nov 2015 #17

    I just checked for new updates and it looks like no, 10 10586 isn't available. According to command prompt I'm running 10.0.10240.

    I ran SFC twice (before and after rebooting) and got errors on both runs about corrupt files that could not be fixed. I've zipped both logs and attached them below:

    Attachment 49985
      My System SpecsSystem Spec

  8. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       25 Nov 2015 #18

    I requested help for the log, but appearently didnt get it.
    Code:
    2015-11-22 14:27:09, Info                  CSI    000053fd [SR] Cannot verify component files for Microsoft-Windows-OfflineFiles-Extend-APIs.Resources, Version = 10.0.10240.16384, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE)
    2015-11-22 14:27:09, Info                  CSI    000053fe [SR] Cannot verify component files for Microsoft-Windows-OfflineFiles-UI-D-LanguagePack, Version = 10.0.10240.16384, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE)
    2015-11-22 14:27:09, Info                  CSI    000053ff [SR] Cannot verify component files for Microsoft-Windows-OfflineFiles-Service.Resources, Version = 10.0.10240.16384, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE)
    2015-11-22 14:27:09, Info                  CSI    00005400 [SR] Cannot verify component files for Microsoft-Windows-Online-Setup-State-On-Full, Version = 10.0.10240.16384, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, manifest is damaged (FALSE)
    Please try following command in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
    If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial
      My System SpecsSystem Spec


  9. Posts : 23
    Microsoft Windows 10 Pro 64-bit
       29 Nov 2015 #19

    Hi,

    I tried running the command and it fails even when I specify a source with error 0x800f081f. As you can see from the screenshot I have the ISO file mounted and I am using an Admin command prompt to specify the source. The log file is too large (I tried several times) so here is a dropbox link: Dropbox - dism.log

    Attachment 51104
      My System SpecsSystem Spec

  10. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       29 Nov 2015 #20

    That could be due to the RTM version difference, 10240 and 10586 but I'm not too sure.
    Are you delaying updates? For the Windows 10 10586 update, I also haven't yet received it but don't know why.
      My System SpecsSystem Spec


 
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