New
#1
Several BSOD, first Kernel Failure Security check, on new laptop
Hi everybody! I need some help since I'm not getting anywhere on my own.
I've had several different error messages, but non of them are followed with any specifications about where the error is being generated.
In chronological order:
Kernel Failure security check (Two times at random moments, until I tried to fix it, then the next errors at startup)
System Service exception
System Thread excetion not handled
Kmode exception not handled
The last two are now being displayed alternately every time I start the computer, until the advanced startup kicks in.
I've been trying every step I founded online and it hasn't worked.
I checked for errors in the memory and drives, and also runned a complete antivirus scan and a malware scan (Panda Free Anivirus 2016 and Malwarebytes), everything came out clean.
I am guessing that's something to do with faulty or corrupt drivers, since it works fine when is started on Safe Mode.
Safe mode with Network, for some reason, won't enable the WiFi, and I don't have any other way to connect to the internet, so I can't let it check the drivers on it's own.
I have tried downloading all the drivers in Acer's oficial page, but some are the same version or older than the ones I have installed. Others won't let me install them because the Windows Installer services is not enabled.
I have tried to repairing the installation and restarting it, but it throws an error message and does nothing. The next step for me it would be to return it to factory with windows 8.1, but I don't want to ignore an error that could appear again in the future, or that could get worse.
So please, I need some help! I have bought this laptop less than a month ago.
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