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  1.    07 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free

    Several BSOD, first Kernel Failure Security check, on new laptop


    Hi everybody! I need some help since I'm not getting anywhere on my own.
    I've had several different error messages, but non of them are followed with any specifications about where the error is being generated.
    In chronological order:
    Kernel Failure security check (Two times at random moments, until I tried to fix it, then the next errors at startup)
    System Service exception
    System Thread excetion not handled

    Kmode exception not handled

    The last two are now being displayed alternately every time I start the computer, until the advanced startup kicks in.
    I've been trying every step I founded online and it hasn't worked.
    I checked for errors in the memory and drives, and also runned a complete antivirus scan and a malware scan (Panda Free Anivirus 2016 and Malwarebytes), everything came out clean.


    I am guessing that's something to do with faulty or corrupt drivers, since it works fine when is started on Safe Mode.
    Safe mode with Network, for some reason, won't enable the WiFi, and I don't have any other way to connect to the internet, so I can't let it check the drivers on it's own.

    I have tried downloading all the drivers in Acer's oficial page, but some are the same version or older than the ones I have installed. Others won't let me install them because the Windows Installer services is not enabled.

    I have tried to repairing the installation and restarting it, but it throws an error message and does nothing. The next step for me it would be to return it to factory with windows 8.1, but I don't want to ignore an error that could appear again in the future, or that could get worse.

    So please, I need some help! I have bought this laptop less than a month ago.

    Attachment 46836
      My ComputerSystem Spec
  2.    08 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Hi Delfos,

    Before we proceed, you are required to remove every crack and the cracked software.
    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputersSystem Spec
  3.    09 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Ok, since I last posted here I was able to restart the OS, thus deleting all programs.
    Doing this has removed all BSODs so far.
    I had a little trouble at first with the wifi, but uninstalling the network wireless driver forced it to update and has worked fine.
    I've tried to update all possible drivers (all that I could find at least). I'm posting now because I was running memtestx86 (it took like 20 hours), and now has finished it's 8 passes (I just followed advice given in other threads. I know it's not the most adviceable thing to do, but I had to try to recover the laptop and check it status). It came out clean.
    I yet have to test disk integrity, but I have the feeling the issue has been fixed.
    I am attaching a new report.

    Attachment 47072
      My ComputerSystem Spec
  4.    09 Nov 2015 #4
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    The new zip is missing a few files, try uploading the zip again.
      My ComputersSystem Spec
  5.    09 Nov 2015 #5
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    How about there? I'm going to download SeaTools to check the hardrive if that's ok.

    Attachment 47159
      My ComputerSystem Spec
  6.    09 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    I don't know if it's better to double post or not when there are news.
    SeaTools long analysis came out OK, no errors. Same with the SSD.
    What's the next step to ensure everything is ok?
      My ComputerSystem Spec
  7.    10 Nov 2015 #7
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    I'll need a couple of hours to analyse the crashes, please have patience and don't do anything in rush. I am home within the couple of hours.
      My ComputersSystem Spec
  8.    10 Nov 2015 #8
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  9.    10 Nov 2015 #9
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    It wasn't configured for minidumps, although I think I saw a Minidump folder before doing the clean install.
    I don't know if the dump ddata on the first post is any good to you.

    Thanks!
      My ComputerSystem Spec
  10.    10 Nov 2015 #10
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    They do, but some dumps are corrupted
    Please disable driver verifier
    • Open an admin command prompt
    • Enter "verifier/reset" (without quotes)


    It seems they all agree with each other as the cause.
    A driver from Panda has been flagged
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {80000003, fffff80073bdaa08, ffffd00021628100, 0}
    
    *** WARNING: Unable to verify timestamp for PSINFile.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys
    Probably caused by : PSINFile.sys ( PSINFile+6a69 )
    
    Followup: MachineOwner
    
    4: kd> lmvm PSINFile
    start             end                 module name
    fffff801`43ac0000 fffff801`43ae0000   PSINFile T (no symbols)           
        Loaded symbol image file: PSINFile.sys
        Image path: \SystemRoot\system32\DRIVERS\PSINFile.sys
        Image name: PSINFile.sys
        Timestamp:        Thu Jul 16 20:09:31 2015 (55A7F35B)
        CheckSum:         00026591
        ImageSize:        00020000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    But when I look at the old drivers, I notice 1 driver that may be from another AV.
    Are you using more then 1 Anti-Virus programs?
    Code:
    kisknl		Thu May 23 17:56:48 2013 (519e3c40)		kisknl.sys
    LMDriver		Tue Jul 16 20:58:57 2013 (51e597f1)		LMDriver.sys
    RadioShim		Tue Jul 16 20:58:57 2013 (51e597f1)		RadioShim.sys
    TeeDriverx64		Mon Feb 03 21:24:40 2014 (52effb08)		TeeDriverx64.sys
    iwdbus		Thu Mar 13 22:59:14 2014 (53222a32)		iwdbus.sys
      My ComputersSystem Spec

 
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