Several BSOD, first Kernel Failure Security check, on new laptop

Delfos · 10 Nov 2015

Weird! No I'm not, not before or after the clean install.
Should I replace Panda for another antivirus?

axe0 · 10 Nov 2015

I recommend it while troubleshooting yes.
Best is to use Windows Defender as it is the most stable.

Delfos · 10 Nov 2015

Done! I'll await for furthter instructions, thanks!!

axe0 · 10 Nov 2015

Test your system and see if the problem persist, I hope not :)

Delfos · 14 Nov 2015

Hi there! Just got a weird freeze, not a BSOD, but I don't know if I should worry or not. The screen flickered on and off, sometimes making sounds like the ones it does when you plug something, finally it stayed with a black screen and the loading cursor, but it was completely freezed, or at least not responding to the track pad or the Wacom tablet.
I did a reset, and it started out normally, without any warnings or signs.
I'm beggining to think that maybe I should change the laptop while it's in warranty.

axe0 · 14 Nov 2015

What were you doing at time of the freeze?

Delfos · 14 Nov 2015

I was drawing in Photoshop, nothing CPU or GPU intensive.

axe0 · 14 Nov 2015

Diagnostics Test

Clean boot

Please try the following:

Open taskmanager
- Go to the tab startup
- disable everything
Search msconfig and open it
- Go to the tab services
- Check 'hide microsoft services'
- Uncheck all other services
- Click apply and click ok
Reboot if asked

See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist

Note

I'm not sure if it is possible to open photoshop in safe mode, but try it