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  1.    10 Nov 2015 #11
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Weird! No I'm not, not before or after the clean install.
    Should I replace Panda for another antivirus?
      My ComputerSystem Spec
  2.    10 Nov 2015 #12
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    I recommend it while troubleshooting yes.
    Best is to use Windows Defender as it is the most stable.
      My ComputersSystem Spec
  3.    10 Nov 2015 #13
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Done! I'll await for furthter instructions, thanks!!
      My ComputerSystem Spec
  4.    10 Nov 2015 #14
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Test your system and see if the problem persist, I hope not
      My ComputersSystem Spec
  5.    14 Nov 2015 #15
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Hi there! Just got a weird freeze, not a BSOD, but I don't know if I should worry or not. The screen flickered on and off, sometimes making sounds like the ones it does when you plug something, finally it stayed with a black screen and the loading cursor, but it was completely freezed, or at least not responding to the track pad or the Wacom tablet.
    I did a reset, and it started out normally, without any warnings or signs.
    I'm beggining to think that maybe I should change the laptop while it's in warranty.
      My ComputerSystem Spec
  6.    14 Nov 2015 #16
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    What were you doing at time of the freeze?
      My ComputersSystem Spec
  7.    14 Nov 2015 #17
    Join Date : Nov 2015
    Posts : 9
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    I was drawing in Photoshop, nothing CPU or GPU intensive.
      My ComputerSystem Spec
  8.    14 Nov 2015 #18
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro




    Several BSOD, first Kernel Failure Security check, on new laptop Diagnostics Test Several BSOD, first Kernel Failure Security check, on new laptop
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist

    Note   Note
    I'm not sure if it is possible to open photoshop in safe mode, but try it
      My ComputersSystem Spec

 
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