Hi. looking for help.
Using as an IT support/general office machine. Get BSOD 4-6 times daily.
As yet to determine what is causing. Have been removing software after each BSOD.
Win 10 Pro on Dell OptiPlex 380. Upgraded to 8gb mem and SSD.
Logs attached.
Thank you in advance for any assistance.
Dan
Hi DanPenrod,
Welcome to the 10forums.
Please check C:\windows\minidump and check if there are any dump files saved.
The zip is empty of dump files.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
I changed from kernel dump to small dump. But searching finds no *Minid*.* anywhere on drive.
BSODs never occur when I am using PC, always when I am away. Without dmp file, how can we proceed?
Another oddity. When system is restart after BSOD System event log entry says PC shutdown abnormally. But it always refers to the date/time from 2 BSOD's ago. It does not reference the last BSOD. never seen that b4.
There are a few things we could try for determining a direction and possible other solution for the dump problem.
Lets start with determining if this is a hardware or software problem
Please try the following:
- Open taskmanager
- Go to the tab startup
- disable everything
- Search msconfig and open it
- Go to the tab services
- Check 'hide microsoft services'
- Uncheck all other services
- Click apply and click ok
- Reboot if asked
See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist
Please try following:
- Open an admin command prompt
- Copy/paste "sfc/scannow" (without quotes) and press enter
- When it finished reboot your system
- Open again an admin command prompt
- Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
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