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  1. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       04 Nov 2015 #1

    Random hard resets with no errors, pop-ups, or bsod.


    Hello!

    I am usually pretty self sufficient when it comes to building/troubleshooting computers, but i am at a complete loss on this one. :/

    So, I rebuilt a PC for a friend with a bunch of new parts and it started crashing about a week after he took it home (specs below). At first it was crashing ALL the time...playing games, watching twitch, anything. It would just randomly do a hard reset and restart normally without any sort of error codes, pop-ups, or even a bsod. I really mean random too, i desperately tried finding some consistency to the problem, but no luck on that.

    Long story short, i have tested and swapped just about every part in this computer (except for the dvd drive). I have ran Memtest overnight on several occasions with no errors. I have checked and rechecked all bios settings and nothing is overclocked, memory timings are all dialed in correctly. Temperatures have not surpassed 55C on the CPU, and 70C is the max on the GPU. I have done a completely fresh reinstall of Windows 10 Pro 64-bit, and installed several different versions of drivers (and yes i cleaned out the old files after each uninstall). I unchecked that little box that auto restarts on system failure. I've read through several posts on stuff similar to this and tried different suggestions. Nothing. This was even happening with Windows 7 beforehand.

    All of this, among other things i can't quite remember at the moment, have only slowed down the crashing to a minimum. After installing a new ssd and installing slightly older drivers, it seems to have cut down the crashing quite a bit. Right now it has reset twice in the past 24 hours, and it has only happened after exiting games, specifically BF4 and Garden Warfare.

    I have checked the Event Viewer several times and three things pop out at me.

    1) Kernal-Power (event id:41)
    2) Whea-Logger (event id:20, AMD Northbridge)
    3) bug-check (event id:1001)

    It seems like it is trying to tell me there is a fatal error with the CPU...but i have pretty much ruled out every possible hardware issue there could be at this point, including lack of power and bad video cables.

    i want to say it is a driver issue of some sort...but i am running a barebones OS right now with only the essentials running, and i have tried several different driver versions to no avail. I am totally dumbfounded and hopefully you guys could delve into my dmp files and help me out since i have no idea how. :P

    Here's the specs, and i appreciate any help! Debugging files are attached.

    Windows 10 Pro 64-bit
    -AMD FX-8120
    -Gigabyte 78LMT mATX mobo
    -2x4GB G.Skill Ripjaw X 1600Mhz 9-9-9-24
    -Corsair CX 600w Bronze
    -MSI GeForce 960 2GB (355.58 driver installed, graphic and audio drivers ONLY)
    -OCZ Trion 100 120GB SSD
    -WD Blue 1TB 7200rpm HDD
    -Enermax Ostrog case w/ several 140mm fans

    I'm going to bed for now, ill check back tomorrow while I'm at work and provide any needed info. Thank you!
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       04 Nov 2015 #2

    Also, I just finished running BF4 for about 24 hours straight without it crashing, and Garden Warfare for about 8 hours straight without a crash...until i exited out of the game. THEN it crashed.
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       09 Nov 2015 #3

    Hi Sanztrack,

    Welcome to the 10forums.

    I'm very sorry for the delay, there aren't many people in this section.
    Are you still requiring help?
    If so, please use the tool again and upload a new zip file.
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       09 Nov 2015 #4

    Hi Axe, thanks for the reply. No worries on timing, I'm patient (:

    Unfortunately, yes, i do still need help. Here are the updated files.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       09 Nov 2015 #5

    A component didn't respond to the request of the CPU for the data.
    The CPU never got the requested data due to the delay in the data, there was too much time out.
    Please follow the instructions below for hardware troubleshooting as first step.
    Code:
    4: kd> !errrec ffffe000ca99f038
    ===============================================================================
    Common Platform Error Record @ ffffe000ca99f038
    -------------------------------------------------------------------------------
    Record Id     : 01d116d1225f3a03
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 11/4/2015 7:19:26 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000ca99f0b8
    Section       @ ffffe000ca99f190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f12
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000ca99f100
    Section       @ ffffe000ca99f250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 12 0f 60 00 00 08 08 00 - 0b 22 98 1e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe000ca99f250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000ca99f148
    Section       @ ffffe000ca99f2d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfe00000000070f0f
      Address     : 0x00000000fcffe104
      Misc.       : 0xc00a0fff01000000
    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.



    Random hard resets with no errors, pop-ups, or bsod. STOP 0x124 Troubleshooting Random hard resets with no errors, pop-ups, or bsod.
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    Random hard resets with no errors, pop-ups, or bsod. ONE Random hard resets with no errors, pop-ups, or bsod.
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    Random hard resets with no errors, pop-ups, or bsod. TWO Random hard resets with no errors, pop-ups, or bsod.
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





    Random hard resets with no errors, pop-ups, or bsod. THREE Random hard resets with no errors, pop-ups, or bsod.
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    Random hard resets with no errors, pop-ups, or bsod. FOUR Random hard resets with no errors, pop-ups, or bsod.
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       09 Nov 2015 #6

    Thank you Axe,

    I will go through those tests again tonight and report back in the morning. Nothing is overclocked. If everything comes back clean, i will try and get the computer to crash and upload updated debug files as well.
      My System SpecsSystem Spec


  7. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       11 Nov 2015 #7

    Ok, so i have run all above mentioned tests. No issues were reported with any of them.
      My System SpecsSystem Spec


  8. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       11 Nov 2015 #8

    The computer just crashed again, here are the updated files.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       12 Nov 2015 #9

    No record of new BSOD's
    What kind of a crash was it?
    • BSOD Crash
    • Sudden restart/shutdown crash
    • Freeze crash
      My System SpecsSystem Spec


  10. Joined : Nov 2015
    Posts : 13
    Windows 10 64-bit
       12 Nov 2015 #10

    Sorry for the really delayed responses, work is killing me...

    Last night i came home and checked the event viewer. There was another Kernal-41 at 7:11PM, though i was not home to see it. Im assuming it had another hard reset, though i could be wrong. The computer was idling at the time.
      My System SpecsSystem Spec


 
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