Windows 10 Recurring Crashes


  1. Posts : 17
    Windows 10 x64 Home
       #1

    Windows 10 Recurring Crashes


    I'm hoping someone can help me with a recurring Windows 10 crash.

    First of all, I upgraded from Win 7 Pro to Win 10 Pro. Soon after, I began to experience crashes at apparently random times. in this case, "crash" always means display goes dark, monitor powers down, computer stays on, and everything is totally locked. The only way to recover is by powering down computer and re-starting. I soon suspected nVidia driver as other reported similar problems. I have updated to the latest nVidia driver (for my GTX 660) but have tried
    various older ones as well. I have tried to update other drivers as well. When installing new nVidia drivers, I have followed nVidia's suggestion and first used the Display Driver Uninstall utility and then done a clean install of the new driver.

    When I uninstall nVidia driver and run on simple Microsoft display driver, the problem vanishes (but I really can't run anything that requires a faster display). The program "Who Crashed" shows no mini dumps after these crashes. The Reliability Monitor shows nothing but "Windows stopped unexpectedly."

    From Event Manager, the critical error message only reports "The system has rebooted without cleanly shutting down. The error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Before the crash, the same log reports MANY warning messages saying "Display driver nvlddmkm stopped responding and has successfully recovered."

    I have attached all logs from DM Log Collector. Any help would be greatly appreciated!

    Tom Whedbee

    Dell XPS720 with Core 2 Quad Q9450 8GB RAM
    Windows 10 Pro x64
    nVidia GeForce GTX 660
    SoundBlaster 5 RX
      My Computer

  2. axe0's Avatar
    Posts : 14,807
    Windows 10 Pro
       #2

    Hi Tom,

    Welcome to the 10forums.

    As this is not a BSOD problem, this is not the right part of the forum.
    There are a few suggestions I would give you, NO garantee it will help!

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with AVG Driver Updater, please remove them as it may cause trouble.
      My Computers


  3. Posts : 17
    Windows 10 x64 Home
    Thread Starter
       #3

    Thanks, axe0. I actually didn't have Daemon Tools installed anymore. Ran the SPTD Installer and the 'uninstall' was greyed out.

    If this is not the right forum, can you point me to an appropriate one?

    Tom
      My Computer

  4. axe0's Avatar
    Posts : 14,807
    Windows 10 Pro
       #4
      My Computers


 

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