1.    02 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 3
    Window 10

    Help Please: BSOD Critical Process Died


    My laptop is Leveno running Window 10. I got BSOD a lot recently, sometimes while using the laptop surfing on the Internet and sometimes activating it from standby. The errors I got were Critical Process Died, 000021a, and kernel error I have uploaded the error files for your interpretation. Thank you for your help!
      My ComputerSystem Spec
  2.    02 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,682
    Windows 10 Pro

    Hi zhu,

    Welcome to the 10forums.

    A generic error has occured in the level 2 cache.
    Please check your manufacturer for BIOS updates and ensure the settings are optimal loaded.
    Please test the CPU to start with, read the instructions carefully.
    Please make sure your laptop is not overheating while stressing the CPU.



    Help Please: BSOD Critical Process Died Diagnostic Test Help Please: BSOD Critical Process Died
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Code:
    1: kd> !errrec ffffe00163b7a8f8
    ===============================================================================
    Common Platform Error Record @ ffffe00163b7a8f8
    -------------------------------------------------------------------------------
    Record Id     : 01d115008badd40b
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 11/1/2015 23:53:50 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00163b7a978
    Section       @ ffffe00163b7aa50
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x00000000000306a9
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00163b7a9c0
    Section       @ ffffe00163b7ab10
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : a9 06 03 00 00 08 10 00 - bf e3 ba 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe00163b7ab10
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00163b7aa08
    Section       @ ffffe00163b7ab90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 5)
      Status      : 0xae2000000003110a
      Address     : 0x00000000ffb06000
      Misc.       : 0x00000038a0000086
      My ComputersSystem Spec
  3.    02 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 3
    Window 10
    Thread Starter

    [QUOTE=axe0;449599]Hi zhu,

    Welcome to the 10forums.

    A generic error has occured in the level 2 cache.
    Please check your manufacturer for BIOS updates and ensure the settings are optimal loaded.
    Please test the CPU to start with, read the instructions carefully.
    Please make sure your laptop is not overheating while stressing the CPU.



    Help Please: BSOD Critical Process Died Diagnostic Test Help Please: BSOD Critical Process Died
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums


    Thank you very much, Axe0! I have run Prime95 as you suggested. It does not detect anything wrong. I will check for BIOS updates. In the meantime, I have uploaded CBS files. Would you please have a look?
      My ComputerSystem Spec
  4.    02 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 3
    Window 10
    Thread Starter

    I have updated BIOS but still get BSOD. I ran a sfc/scannow command, got the message below:

    Windows Resource Protection found corrupt files but was unable to fix some of them.

    what should I do?
      My ComputerSystem Spec
  5.    03 Nov 2015 #5
    Join Date : Jun 2015
    Posts : 12,682
    Windows 10 Pro

    I will have a look after school, so about 10h later then now.
      My ComputersSystem Spec
  6.    03 Nov 2015 #6
    Join Date : Jun 2015
    Posts : 12,682
    Windows 10 Pro

    Please follow instructions below.



    Help Please: BSOD Critical Process Died Diagnostics Test Help Please: BSOD Critical Process Died
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec

 


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