Help with my BSOD

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  1. Posts : 14
    Microsoft Windows 10 Home 64-bit
       #1

    Help with my BSOD


    I have attached the debug file.
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2

    Hi bamagull,


    The cause is Malwarebytes, a driver for the web access control.
    Please update Malwarebytes
    Code:
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    
    
    1: kd> lmvm mwac
    start             end                 module name
    fffff800`28cc0000 fffff800`28cd3000   mwac     T (no symbols)           
        Loaded symbol image file: mwac.sys
        Image path: \??\C:\WINDOWS\system32\drivers\mwac.sys
        Image name: mwac.sys
        Timestamp:        Wed Jun 18 04:07:00 2014 (53A0F444)
        CheckSum:         00015076
        ImageSize:        00013000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #3

    I checked the version of Malwarebytes and it is the latest. Could I be missing something?
    axe0 said:
    Hi bamagull,


    The cause is Malwarebytes, a driver for the web access control.
    Please update Malwarebytes
    Code:
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    
    
    1: kd> lmvm mwac
    start             end                 module name
    fffff800`28cc0000 fffff800`28cd3000   mwac     T (no symbols)           
        Loaded symbol image file: mwac.sys
        Image path: \??\C:\WINDOWS\system32\drivers\mwac.sys
        Image name: mwac.sys
        Timestamp:        Wed Jun 18 04:07:00 2014 (53A0F444)
        CheckSum:         00015076
        ImageSize:        00013000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    What version are you running exactly?
    I am running version 2.2.0.1024 and my mwac driver is from 5th of October 2015.

    You could try to remove Malwarebytes and install the newest version from Malwarebytes
      My Computers


  5. Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #5

    The same version as you. Where do I find the driver info. on my pc?

    axe0 said:
    What version are you running exactly?
    I am running version 2.2.0.1024 and my mwac driver is from 5th of October 2015.

    You could try to remove Malwarebytes and install the newest version from Malwarebytes
      My Computer

  6. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #6

    Please try a clean install of Malwarebytes.
      My Computers


  7. Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #7

    I will try that. Thanks.

    axe0 said:
    Please try a clean install of Malwarebytes.
      My Computer

  8. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #8

    Let me know how it goes :)
      My Computers


  9. Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #9

    I did a clean install of Malwarebytes. I'm still getting the bsod, it seems to only happen when using windows edge. I ran a new debug file.


    axe0 said:
    Let me know how it goes :)
      My Computer

  10. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #10

    You have 2 Bitdefender installations?
    Code:
    Start Menu\Programs\Bitdefender 2015	Public:Start Menu\Programs\Bitdefender 2015	Public
    Start Menu\Programs\Bitdefender 2016	Public:Start Menu\Programs\Bitdefender 2016	Public
    If this is the case, I strongly recommend to uninstall 1 of them as it causes problems.
      My Computers


 
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