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  1.    02 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 14
    Microsoft Windows 10 Home 64-bit

    Help with my BSOD


    I have attached the debug file.
      My ComputerSystem Spec
  2.    02 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    Hi bamagull,


    The cause is Malwarebytes, a driver for the web access control.
    Please update Malwarebytes
    Code:
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    
    
    1: kd> lmvm mwac
    start             end                 module name
    fffff800`28cc0000 fffff800`28cd3000   mwac     T (no symbols)           
        Loaded symbol image file: mwac.sys
        Image path: \??\C:\WINDOWS\system32\drivers\mwac.sys
        Image name: mwac.sys
        Timestamp:        Wed Jun 18 04:07:00 2014 (53A0F444)
        CheckSum:         00015076
        ImageSize:        00013000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    02 Nov 2015 #3
    Join Date : Aug 2015
    Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    I checked the version of Malwarebytes and it is the latest. Could I be missing something?
    Quote Originally Posted by axe0 View Post
    Hi bamagull,


    The cause is Malwarebytes, a driver for the web access control.
    Please update Malwarebytes
    Code:
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    
    
    1: kd> lmvm mwac
    start             end                 module name
    fffff800`28cc0000 fffff800`28cd3000   mwac     T (no symbols)           
        Loaded symbol image file: mwac.sys
        Image path: \??\C:\WINDOWS\system32\drivers\mwac.sys
        Image name: mwac.sys
        Timestamp:        Wed Jun 18 04:07:00 2014 (53A0F444)
        CheckSum:         00015076
        ImageSize:        00013000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec
  4.    02 Nov 2015 #4
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    What version are you running exactly?
    I am running version 2.2.0.1024 and my mwac driver is from 5th of October 2015.

    You could try to remove Malwarebytes and install the newest version from Malwarebytes
      My ComputersSystem Spec
  5.    02 Nov 2015 #5
    Join Date : Aug 2015
    Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    The same version as you. Where do I find the driver info. on my pc?

    Quote Originally Posted by axe0 View Post
    What version are you running exactly?
    I am running version 2.2.0.1024 and my mwac driver is from 5th of October 2015.

    You could try to remove Malwarebytes and install the newest version from Malwarebytes
      My ComputerSystem Spec
  6.    02 Nov 2015 #6
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    Please try a clean install of Malwarebytes.
      My ComputersSystem Spec
  7.    02 Nov 2015 #7
    Join Date : Aug 2015
    Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    I will try that. Thanks.

    Quote Originally Posted by axe0 View Post
    Please try a clean install of Malwarebytes.
      My ComputerSystem Spec
  8.    02 Nov 2015 #8
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    Let me know how it goes
      My ComputersSystem Spec
  9.    02 Nov 2015 #9
    Join Date : Aug 2015
    Posts : 14
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    I did a clean install of Malwarebytes. I'm still getting the bsod, it seems to only happen when using windows edge. I ran a new debug file.


    Quote Originally Posted by axe0 View Post
    Let me know how it goes
      My ComputerSystem Spec
  10.    03 Nov 2015 #10
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    You have 2 Bitdefender installations?
    Code:
    Start Menu\Programs\Bitdefender 2015	Public:Start Menu\Programs\Bitdefender 2015	Public
    Start Menu\Programs\Bitdefender 2016	Public:Start Menu\Programs\Bitdefender 2016	Public
    If this is the case, I strongly recommend to uninstall 1 of them as it causes problems.
      My ComputersSystem Spec

 
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