Windows 10: BSOD 124 after installing NVidia Driver 358.50 Solved

  1.    01 Nov 2015 #1

    BSOD 124 after installing NVidia Driver 358.50


    Hi everyone,

    I self-built a new computer about a week ago and though it was a somewhat rocky start, I was able to get it up and running with Windows 7 and all drivers.

    I upgraded to Windows 10 afterwards and everything still appeared functional. However, now if I upgrade my NVidia driver to the latest, the computer will refuse to boot, each time ending in a BSOD of WHEA_UNCORRECTABLE_ERROR.

    I understand this is typically a hardware issue, but I don't have any idea how to make sure. If anyone can please look over my logs and provide some insight, that would be greatly appreciated.

    Thank you very much for your time!
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 7,490
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       01 Nov 2015 #2

    While I look over the files, please look and see if you have a folder C:/Nvidia. Also, please tell me the procedure you used to update the driver.
      My ComputersSystem Spec

  3.    01 Nov 2015 #3

    I have a folder called C:\NVIDIA. I should note, I am currently on said machine which has the driver rolled back, and appears to be functioning correctly.

    To update the driver, I used GeForce Experience. When I did so, the computer crashed. I was able to restore it by going into Safe Mode and removing the driver.

    I then tried to download the driver from the NVidia website, however, after a restart, the computer crashed once more until I reverted to a system restore point.
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 7,490
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       01 Nov 2015 #4

    Ok, here is what your dump files say.

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error condition.
    Arguments:
    Arg1: 0000000000000004, PCI Express Error
    Arg2: ffffe001719c88d8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    However, further in the dump file this showed up

    Code:
    ffffd000`9d1f5c98  fffff800`91a9518aUnable to load image rtwlane.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
     rtwlane+0x1518a
    That is your Realtek PCI-E Wireless LAN NIC NDIS Driver. I would really suggest you see if you can update that driver or, preferably connect with an Ethernet cable, and if it is a pice card, uninstall it.

    GeForce Experience will cause you a lot of problems. Also all of the Nvidia Audio drivers, HDMI drivers, 3D drivers will too. I never install anything except the Graphics driver and the PhysX driver. When you want to reinstall your graphics drivers, Download the New drivers first and place them on your desktop, open the Nvidia folder you found and open the Display Drivers Folder which is inside it., inside will be all of the drivers you have ever installed for your card. They will be in folders named the driver version like 353.80. Delete all of those but don't delete the Display Drivers folder, then go to control panel and uninstall all of the Nvidia graphics drivers. Those mentioned above first, just be sure to uninstall the graphics driver last. Reboot. Then install the new driver, but select Custom Install, uncheck everything except the Display Driver and PhysX and be sure the "Clean Install" box is checked.
    That is about as clean an install as you can get.

    But, if it is running OK now, I wouldn't worry too much about it.
      My ComputersSystem Spec

  5.    02 Nov 2015 #5

    As per your advice, I opted to first check for a new driver for my PCI-E Wireless card. Turns out there was a new one released only in October or so. The reason I'm using this PCI-E card is because my modem+router is not in an optimal location to use an Ethernet cable with where my desktop is stored, so I wanted to try fixing it this way first.

    After installing it, I made a restore point just in case and then installed the NVIDIA driver once more. I've done two reboots and no sign of the BSOD, so I think upgrading my WiFi card driver solved it.

    Thank you for taking the time to look into my issue, I really appreciate it.
      My ComputerSystem Spec

  6. essenbe's Avatar
    Posts : 7,490
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       02 Nov 2015 #6

    You are welcome for any help I was able to provide. But, I would wait a few days and make sure this fixed your problem. When you feel like it has, please come back and let me know. I do hope it solved your BSOD problem.
      My ComputersSystem Spec


 

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