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  1.    30 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 26
    Windows 10

    BSOD when playing youtube videos (SYSTEM_SERVICE_EXCEPTION)


    I recently build a new computer (everything new except for harddrive), and upgraded my windows 7 to windows 10.

    Few days ago I got a BSOD while watching youtube in firefox (I dont recall the type of error) than today I got a BSOD while watching youtube again (SYSTEM_SERVICE_EXCEPTION).

    I tried running verifier but my system crashes before it gets to windows, had to boot in safe mode to disable it to get my system stable enough to post this.

    I did run 12 hours CPU stress test on this hardware with no crashes
    I did run memtest86 overnight and detected no errors. (I also ran windows memcheck)
    I did run 4 hours of GPU stress test with no crashes.

    I tried running dm_log_collector but it freezes on the msinfo32 step ... since the file claimed to be corrupt I run msinfo32 /report from command line by hand and copied it over to the dm_log_collector generated folder. Zipped that folder and attach it to this thread.

    Please let me know if you need any other info from me.

    Help greatly appreciated ... I would want to figure out if this is a hardware problem quickly (and what part of my hardware) so that I can make the appropriate returns.
      My ComputerSystem Spec
  2.    30 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Hi sekhem,

    Welcome to the 10forums.

    Please run the DM Log Collector tool in safe mode, there are quite some important files missing.
      My ComputersSystem Spec
  3.    30 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 26
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please run the DM Log Collector tool in safe mode, there are quite some important files missing.
    Sadly, I get the same hang in minimal safe mode Screenshot attached. Is there any way I could collect the data you need manually ??
      My ComputerSystem Spec
  4.    30 Oct 2015 #4
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Please have patience, it may take a while for to complete as some files are quite large.
      My ComputersSystem Spec
  5.    30 Oct 2015 #5
    Join Date : Oct 2015
    Posts : 26
    Windows 10
    Thread Starter

    Sorry about that, patience apparently not my strong suite

    Full logs attached
      My ComputerSystem Spec
  6.    30 Oct 2015 #6
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    A Zone Alarm driver has been flagged
    Please uninstall Zone Alarm while troubleshooting.
    Code:
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    
    0: kd> lmvm vsdatant
    start             end                 module name
    fffff801`874a0000 fffff801`87536000   vsdatant T (no symbols)           
        Loaded symbol image file: vsdatant.sys
        Image path: \SystemRoot\System32\drivers\vsdatant.sys
        Image name: vsdatant.sys
        Timestamp:        Thu Jul 23 05:01:05 2015 (55B058F1)
        CheckSum:         0007BA52
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  7.    30 Oct 2015 #7
    Join Date : Oct 2015
    Posts : 26
    Windows 10
    Thread Starter

    Uninstalled zonealarm rerun verifier and got another crash on boot.

    Logs attached. Thanks for the quick turn around btw, you rock!
      My ComputerSystem Spec
  8.    30 Oct 2015 #8
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Why are you running verifier?
      My ComputersSystem Spec
  9.    30 Oct 2015 #9
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Is there anything connected via USB?
    ASMedia USB driver has been flagged, update the driver if no USB device is connected.
    Code:
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    
    3: kd> lmvm asmtxhci
    start             end                 module name
    fffff800`dd0d0000 fffff800`dd13c000   asmtxhci T (no symbols)           
        Loaded symbol image file: asmtxhci.sys
        Image path: \SystemRoot\System32\drivers\asmtxhci.sys
        Image name: asmtxhci.sys
        Timestamp:        Wed Jun 03 08:33:15 2015 (556E9FAB)
        CheckSum:         00075960
        ImageSize:        0006C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  10.    30 Oct 2015 #10
    Join Date : Oct 2015
    Posts : 26
    Windows 10
    Thread Starter

    It is the latest driver and I had nothing connected other than keyboard mouse webcam and a usb hub.

    Uninstalled it for now, and unplagged webcam/usb hub.

    Still crashing on boot with verifier ... new logs attached.

    Thanks!
      My ComputerSystem Spec

 
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