BSOD when playing youtube videos (SYSTEM_SERVICE_EXCEPTION)

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  1. Posts : 26
    Windows 10
       #1

    BSOD when playing youtube videos (SYSTEM_SERVICE_EXCEPTION)


    I recently build a new computer (everything new except for harddrive), and upgraded my windows 7 to windows 10.

    Few days ago I got a BSOD while watching youtube in firefox (I dont recall the type of error) than today I got a BSOD while watching youtube again (SYSTEM_SERVICE_EXCEPTION).

    I tried running verifier but my system crashes before it gets to windows, had to boot in safe mode to disable it to get my system stable enough to post this.

    I did run 12 hours CPU stress test on this hardware with no crashes
    I did run memtest86 overnight and detected no errors. (I also ran windows memcheck)
    I did run 4 hours of GPU stress test with no crashes.

    I tried running dm_log_collector but it freezes on the msinfo32 step ... since the file claimed to be corrupt I run msinfo32 /report from command line by hand and copied it over to the dm_log_collector generated folder. Zipped that folder and attach it to this thread.

    Please let me know if you need any other info from me.

    Help greatly appreciated ... I would want to figure out if this is a hardware problem quickly (and what part of my hardware) so that I can make the appropriate returns.
      My Computer

  2. axe0's Avatar
    Posts : 14,783
    Windows 10 Pro
       #2

    Hi sekhem,

    Welcome to the 10forums.

    Please run the DM Log Collector tool in safe mode, there are quite some important files missing.
      My Computers


  3. Posts : 26
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Please run the DM Log Collector tool in safe mode, there are quite some important files missing.
    Sadly, I get the same hang in minimal safe mode Screenshot attached. Is there any way I could collect the data you need manually ??
      My Computer

  4. axe0's Avatar
    Posts : 14,783
    Windows 10 Pro
       #4

    Please have patience, it may take a while for to complete as some files are quite large.
      My Computers


  5. Posts : 26
    Windows 10
    Thread Starter
       #5

    Sorry about that, patience apparently not my strong suite

    Full logs attached
      My Computer

  6. axe0's Avatar
    Posts : 14,783
    Windows 10 Pro
       #6

    A Zone Alarm driver has been flagged
    Please uninstall Zone Alarm while troubleshooting.
    Code:
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    
    0: kd> lmvm vsdatant
    start             end                 module name
    fffff801`874a0000 fffff801`87536000   vsdatant T (no symbols)           
        Loaded symbol image file: vsdatant.sys
        Image path: \SystemRoot\System32\drivers\vsdatant.sys
        Image name: vsdatant.sys
        Timestamp:        Thu Jul 23 05:01:05 2015 (55B058F1)
        CheckSum:         0007BA52
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  7. Posts : 26
    Windows 10
    Thread Starter
       #7

    Uninstalled zonealarm rerun verifier and got another crash on boot.

    Logs attached. Thanks for the quick turn around btw, you rock!
      My Computer

  8. axe0's Avatar
    Posts : 14,783
    Windows 10 Pro
       #8

    Why are you running verifier?
      My Computers

  9. axe0's Avatar
    Posts : 14,783
    Windows 10 Pro
       #9

    Is there anything connected via USB?
    ASMedia USB driver has been flagged, update the driver if no USB device is connected.
    Code:
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    
    3: kd> lmvm asmtxhci
    start             end                 module name
    fffff800`dd0d0000 fffff800`dd13c000   asmtxhci T (no symbols)           
        Loaded symbol image file: asmtxhci.sys
        Image path: \SystemRoot\System32\drivers\asmtxhci.sys
        Image name: asmtxhci.sys
        Timestamp:        Wed Jun 03 08:33:15 2015 (556E9FAB)
        CheckSum:         00075960
        ImageSize:        0006C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  10. Posts : 26
    Windows 10
    Thread Starter
       #10

    It is the latest driver and I had nothing connected other than keyboard mouse webcam and a usb hub.

    Uninstalled it for now, and unplagged webcam/usb hub.

    Still crashing on boot with verifier ... new logs attached.

    Thanks!
      My Computer


 
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