Windows 10 Blue Screen -- Memory running low

Hi All,

I'm trying to download the debug tool but in the meantime if someone can help I would appreciate it. My boss's computer started developing blue screens. He also notices that the service host keeps increasing in memory and then gets the low memory error before it crashes. I had this actually happen to my machine but I thought it was related to iTunes. I had to re-format my laptop in order to fix it.

I tried to upload the mini-dump file but was getting invalid file. I have uploaded it to wikisend.

Wikisend: free file sharing service

Any help would be appreciated as to what may be causing this.

Thanks,
Nick

Please read BSOD Posting Instructions

The site doesn't accept dump files to be uploaded directly, you have to zip it to upload them.

If you may not run the tool from the posting instructions because of rules from your organisation, please upload the dumps in a zip file.

It is a 0x116(VIDEO_TDR_FAILUR) which is related to the graphics as the dump says

Code:

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

3: kd> lmvm igdkmd64
start             end                 module name
fffff800`86a60000 fffff800`8707c000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Jun 30 03:09:49 2015 (5591EC5D)
    CheckSum:         005F9EC3
    ImageSize:        0061C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

This could be caused by a few things.

• drivers
• damaged GPU
• dust
• not properly seated
• cooling issues

A damaged GPU is usually due to cooling issues, but I have separated them because in some cases you might be in time to notice it.

Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from AMD

Please check inside the case for any dust and remove it, simultaneously make sure the GPU is properly seated.

If all above haven't helped, the GPU needs to be stressed to test the GPU and the cooling system.

   Note

Please read the tutorial carefully, not watching carefully at the temperatures could damage the GPU due to overheating.

Diagnostic test

 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Please let me know how it goes :)

Please make a screenshot of the processes taking all the memory and post it.