Windows 10 Blue Screen -- Memory running low  

  1. Posts : 7
    Windows 10 Pro

    Windows 10 Blue Screen -- Memory running low

    Hi All,

    I'm trying to download the debug tool but in the meantime if someone can help I would appreciate it. My boss's computer started developing blue screens. He also notices that the service host keeps increasing in memory and then gets the low memory error before it crashes. I had this actually happen to my machine but I thought it was related to iTunes. I had to re-format my laptop in order to fix it.

    I tried to upload the mini-dump file but was getting invalid file. I have uploaded it to wikisend.

    Wikisend: free file sharing service

    Any help would be appreciated as to what may be causing this.

    Last edited by npolite; 29 Oct 2015 at 09:08.
      My Computer

  2. Posts : 14,891
    Windows 10 Pro

    Please read BSOD Posting Instructions

    The site doesn't accept dump files to be uploaded directly, you have to zip it to upload them.

    If you may not run the tool from the posting instructions because of rules from your organisation, please upload the dumps in a zip file.
      My Computers

  3. Posts : 7
    Windows 10 Pro
    Thread Starter

    My apologizes I missed that. I have uploaded the dump now.

      My Computer

  4. Posts : 14,891
    Windows 10 Pro

    It is a 0x116(VIDEO_TDR_FAILUR) which is related to the graphics as the dump says
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    3: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`86a60000 fffff800`8707c000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Tue Jun 30 03:09:49 2015 (5591EC5D)
        CheckSum:         005F9EC3
        ImageSize:        0061C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This could be caused by a few things.
    • drivers
    • damaged GPU
    • dust
    • not properly seated
    • cooling issues

    A damaged GPU is usually due to cooling issues, but I have separated them because in some cases you might be in time to notice it.

    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from AMD

    Please check inside the case for any dust and remove it, simultaneously make sure the GPU is properly seated.

    If all above haven't helped, the GPU needs to be stressed to test the GPU and the cooling system.
    Note   Note
    Please read the tutorial carefully, not watching carefully at the temperatures could damage the GPU due to overheating.

    Diagnostic test


    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My Computers

  5. Posts : 7
    Windows 10 Pro
    Thread Starter

    Thanks for your help. I'm going to try to uninstall and grabbing the latest driver.
      My Computer

  6. Posts : 14,891
    Windows 10 Pro

    Please let me know how it goes :)
      My Computers

  7. Posts : 7
    Windows 10 Pro
    Thread Starter

    I reinstalled the drivers. I think this was just a side issue. The main problem is that the System process is comsuming over 6GB of memory and just continues to increase. I killed the background process and it seems that the use percentage is dropping now. I had this issue before on another laptop but had to re-image the box.

    Has anyone seen this issue? The laptop has 8GB of memory.
      My Computer

  8. Posts : 14,891
    Windows 10 Pro

    Please make a screenshot of the processes taking all the memory and post it.
      My Computers


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