1. Posts : 4
    Windows 10 Home 10.0.10240 Build

    Frequent BSOD - X64_IP_MISALIGNED

    I am getting frequent BSOD's. Hardware tests have all come out clear. I am using all the latest drivers but have not been able to resolve the problem.

    Could you please take a look at the attached files and advise what I should do next.

    Many thanks,
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro

    Hi gregcccc,

    Welcome to the 10forums.

    What hardware tests have you performed?
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  hardware
    IMAGE_VERSION:  10.0.10240.16412
    STACK_COMMAND:  .cxr 0xffffd00024ed8580 ; kb
    MODULE_NAME: hardware
    Please check Trusteer for software update, I assume you can't remove it as it is a part of an organisation?
    0: kd> lmvm RapportCerberus64_1507072
    start             end                 module name
    fffff801`240b0000 fffff801`241986e0   RapportCerberus64_1507072 T (no symbols)           
        Loaded symbol image file: RapportCerberus64_1507072.sys
        Image path: \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_1507072.sys
        Image name: RapportCerberus64_1507072.sys
        Timestamp:        Mon Sep 07 08:56:59 2015 (55ED353B)
        CheckSum:         000F6EA6
        ImageSize:        000E86E0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers

  3. Posts : 4
    Windows 10 Home 10.0.10240 Build
    Thread Starter

    Hi axe0,

    Thanks for taking a look at my issue.

    I should be able to get Rapport updated without too many problems.

    I have run the following:
    Memtest 86
    Passmark Burn In Test
    Passmark Performance Test 8

    I am happy to try any others you recommend.

    Kind regards,
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro

    Diagnostics Test


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk Disk Check - Windows 7 Help Forums
      My Computers

  5. Posts : 4
    Windows 10 Home 10.0.10240 Build
    Thread Starter

    Hi axe0

    Thanks for your suggestions.

    - I have checked and Rapport is the latest version.
    - Chkdsk found no problems
    - Seatools Short Generic found no problems on D (I have not run it on C since I have an SSD). Long Generic is still running but has found no problems thus far.

    What is your suggested next step?

      My Computer

  6. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro

    My next step is asking you if you did memtest86 or memtest86+, some are confused with these 2 tests because of the "+".
    If you have done memtest86, please run MemTest86+

    Diagnostic Test


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My Computers

  7. Posts : 4
    Windows 10 Home 10.0.10240 Build
    Thread Starter

    I ran Memtest86+ over the weekend. 33 passes over 70 hours. 81 errors - all on Test 7. Errors were across several RAM ranges.

    How would you interpret this result?

      My Computer

  8. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro

    That your memory is causing you issues.
    Follow the tutorial to narrow down what slot(s)/stick(s) is/are causing it.
      My Computers


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