Recurrent BSOD crashes while watching youtube!


  1. Posts : 34
    Windows 10 Home
       #1

    Recurrent BSOD crashes while watching youtube!


    Hi All,

    I am getting recurrent BSOD crashes on my Windows 10 system, while watching videos on youtube.
    When I was using Windows 7 I have never experienced this problem. Once I upgraded to Windows 10, the BSOD crashes have started.
    I had posted in the general discussion forums about this issue and I got the suggestion of updating the drivers on my system. I have seen updated the display drivers. However, the crashes are still there.

    I have collected the details using the DM_log_collector.
    Please help me fix this issue.

    regards,
    Rinjo
      My Computer

  2. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #2

    Hi rinjo,

    Please uninstall Avast or update Avast.
    It is causing the crashes.
    This is just 1 driver that has been flagged.
    Code:
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
    
    0: kd> lmvm aswSnx
    start             end                 module name
    fffff801`b9620000 fffff801`b9724000   aswSnx   T (no symbols)           
        Loaded symbol image file: aswSnx.sys
        Image path: \SystemRoot\system32\drivers\aswSnx.sys
        Image name: aswSnx.sys
        Timestamp:        Wed Sep 16 17:39:29 2015 (55F98D31)
        CheckSum:         00108944
        ImageSize:        00104000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 34
    Windows 10 Home
    Thread Starter
       #3

    Thanks Axe0.
    I have installed Avast (latest free version) on Windows 10 around 10 days back, after a clean installation of Windows 10.
    If the issue is with Avast on Windows 10, can you suggest any other good free antivirus that will work in harmony with Windows 10?

    regards,
    Rinjo
      My Computer

  4. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #4

    Windows Defender.
    I have a lot AV's seen crashing, but Windows Defender isn't one of them.
      My Computers

  5. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #5

    You can also try AVG Free or Avira Free etc. But the latter will keep showing messages to upgrade to a paid version, so it is a bit annoying. In Windows 8 and 10 Windows Defender is much better than it was in Vista and 7, so you can use that as well.
      My Computer

  6. axe0's Avatar
    Posts : 14,785
    Windows 10 Pro
       #6

    spapakons said:
    You can also try AVG Free or Avira Free etc. But the latter will keep showing messages to upgrade to a paid version, so it is a bit annoying. In Windows 8 and 10 Windows Defender is much better than it was in Vista and 7, so you can use that as well.
    I wouldn't try any 3rd party AV's on an unstable system.
    In fact, I strongly recommend to remove/not use any 3rd party AV on unstable systems as they could cause lots of trouble.
      My Computers


  7. Posts : 34
    Windows 10 Home
    Thread Starter
       #7

    Since the last crash I have removed Avast Antivirus and switched to Avira free version that is Windows 10 compatible. I have also upgraded the graphics drivers to the latest stable version. This setup has been working fine so sometime...
    However, last night while watching a movie using VLC player, I again witnessed a BSOD crash.

    I will check in the ZIP file that I had shared if there are any other failures/warning in the system.
    Keep you posted...

    -Rinjo
      My Computer

  8. spapakons's Avatar
    Posts : 2,891
    Windows 10 Pro 64-bit 202H (Nov 2020 build 19042.867)
       #8

    Probably last night Windows Update tried to replace some driver and screwed things. Reinstall your drivers and then hide any driver updates so they won't install again.
      My Computer


 

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