Frequent BSOD, most often upon login, WHEA_UNCORRECTABLE_ERROR,

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  1. Posts : 17
    Windows 10 Home 64 Bit

    Frequent BSOD, most often upon login, WHEA_UNCORRECTABLE_ERROR,

    Hey all,

    After the latest Windows 10 update , I'm getting frequent BSODs with the WHEA_UNCORRECTABLE_ERROR message. It usually happens about a minute or two after logging on, but it sometimes doesn't occur until a couple of hours into my normal computer usage (browsing, Steam, etc ). I've seen that WHEA_UNCORRECTABLE_ERROR is usually indicative of a memory issue, but I ran 6 passes of memtest86+ and had 0 errors. My HD health is rated as "Good" according to a few diagnostic programs, and I have no hardware changes.

    According to BlueScreenView, the bug check code is 0x00000124, with ntoskrnl.exe+253014 and hal.dll+3594f highlighted in red in every instance.

    My set-up is an all-in-one HP Pavilion 23-b090.


    Processor: AMD A6-5400K
    Graphics Card: AMD Radeon HD 7540D
    Sound: Realtek ALC269Q-VC Audio

    As per the BSOD posting instructions, I have attached the .zip generated by DM Collector.

    Please let me know if there's any other information I can provide.

    EDIT: A clean reinstall of Windows 10 solved the issue. It seemed to have arisen because my original install was just an upgrade from 8.1
    Last edited by mufb; 29 Oct 2015 at 11:33.
      My Computer

  2. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro

    Hi mufb,

    Welcome to the 10forums.

    As this is a 0x124 there is a chance this is a hardware error.
    However, in the event logs I noticed a 0x9F which is caused by drivers.
    Do you perhaps have the dump file of 26/09?
    It is located in C:\Windows\Minidump\

    The 0x124 dumps almost never reveals enough for a specific cause.
    Please follow instructions below to rule out the hardware.

    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking or faulty drivers

    STOP 0x124 Troubleshooting

    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test



    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.



    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.



    Run SeaTools to check the integrity of your HDD.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk



    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    The problem
    There is an instructional error with the level 1 cache while fetching the data.
    As usual, this is unfortunately not enough for something specific.
    0: kd> !errrec ffffe00088889038
    Common Platform Error Record @ ffffe00088889038
    Record Id     : 01d10d13b5668600
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/22/2015 21:55:21 (UTC)
    Flags         : 0x00000000
    Section 0     : Processor Generic
    Descriptor    @ ffffe000888890b8
    Section       @ ffffe00088889190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000610f01
    Processor ID  : 0x0000000000000000
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffe00088889100
    Section       @ ffffe00088889250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : 01 0f 61 00 00 08 02 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe00088889250
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffe00088889148
    Section       @ ffffe000888892d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)
      Status      : 0xb080000000060151
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window
    Last edited by axe0; 24 Oct 2015 at 13:04. Reason: Added Daemon tools part
      My Computers

  3. Posts : 17
    Windows 10 Home 64 Bit
    Thread Starter

    Hey axe0,

    Thanks for the resources. I just got home but I'll be sure to start running them tomorrow morning, and to look for the dump file you requested.
      My Computer

  4. Posts : 17
    Windows 10 Home 64 Bit
    Thread Starter

    I haven't forgotten about the tests, my home itnernet provider is having service issues so I'm at a bookstore downloading the tests. I'll update once I've run them all
      My Computer

  5. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro

    Take the time you need, there is no rush.
      My Computers

  6. Posts : 17
    Windows 10 Home 64 Bit
    Thread Starter

    Prime95 ran for three hours with no errors. Seatools gave my HD a clean bill of health. I've already utilized memtest, and a chkdsk I ran when the issue first arose completed without issue.

    Furmark gave me some issues. I was unable to run it in Safe Mode, since it disables my graphics card. I rebooted as normal and was able to run the test for about 3 minutes, with the GPU temperature at 32 Celsius before another BSOD. Since using my computer in normal mode is usually no man's land for my computer, I'm not sure if Furmark caused it, or if it was just another usual BSOD. In any event, I have attached the new dumps generated. I searched for the 9/26 dump but I think CC Cleaner may have erased it earlier this month.

    In the meantime, I uninstalled Daemon Tools and no SPTD remains.
      My Computer

  7. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro

    SSPORT        Fri Aug 12 01:07:32 2005     SSPORT.sys // Samsung printer driver
    amd_sata        Fri Nov 30 10:00:42 2012         amd_sata.sys // AMD sata controller driver
    amd_xata        Fri Nov 30 10:00:46 2012         amd_xata.sys // AMD stor filter driver
    Rt630x64        Thu Aug 15 08:23:59 2013     Rt630x64.sys // Realtek network driver
    Check following manufacturers or software for updates
    Virtual Audio cable

    Remove this driver
    AODDriver4.3 c:\program files\amd\ati.ace\fuel\amd64\aoddriver2.sys
      My Computers

  8. Posts : 17
    Windows 10 Home 64 Bit
    Thread Starter

    I updated the drivers for Realtek and removed the other programs and their drivers, as I don't use them often.

    I had already updated the AMD drivers, but for some reason it did not update the SATA controller driver, which still shows as having been updated in 2013. I tried a manual update and Windows still told me I had the most up to date drivers. I found a hard drive firmware update on the HP website, I will try that out. I removed the driver you told me to delete.

    After removing the drivers, I tried to reboot into normal mode and BSODed again. I've attached the new logs.
      My Computer

  9. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro

    How do you update your drivers?

    Please uninstall Google Chrome while troubleshooting
    PROCESS_NAME:  chrome.exe
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
      My Computers

  10. Posts : 17
    Windows 10 Home 64 Bit
    Thread Starter

    I downloaded drivers directly from the manufacturer's website and then installed them on the problematic computer. Once I uninstall Google Chrome, what should I do to continue troubleshooting? Reinstall the AMD updates?
      My Computer

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