Windows 10: BSOD at random times like playing or browsing Solved

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  1. Posts : 24
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
       24 Oct 2015 #1

    BSOD at random times like playing or browsing


    So I'm having some problems with windows 10, it worked very well for 9 months around, but now I have faced BSOD practically all the time, the last week was two days doing test with memtest among others and was not charged any error but still had BSOD, the next day the BSOD just vanished and so I could use the computer for almost three days without any problem until it happened again the BSOD


    Please, I need help no longer know how to solve it.


    The memtest was made for more than eight hours in each memory comb and no error was shown, I auditioned in HD and without any error too, do not know what else to do.


    I'm sorry my English, im from brazil.

    My rig:
    fx 6300 (no OC)
    6Gb ram
    GTX 550Ti
    CX500 corsair PSU
      My ComputerSystem Spec


  2. Posts : 11,329
    Windows 10 Pro
       24 Oct 2015 #2

    Hi Meephz,

    Welcome to the 10forums.

    Please re-run the tool again, there is an important file missing.
    Have you modified some files? There is some information missing in some files.
      My ComputersSystem Spec


  3. Posts : 24
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter
       24 Oct 2015 #3

    Hi axe0, thanks.

    Not modified anything, just I ran the program and made uploading he saved on the desktop, will try again.

    Just an update: I am with the computer connected to approximately 5 hours in safe mode and any crash occurred, which leads me to believe to be but driver the "whocrashed" does not show (or I do not know how to use it) which this driver causing it.

    Thanks again and sorry for my bad english.
      My ComputerSystem Spec


  4. Posts : 11,329
    Windows 10 Pro
       24 Oct 2015 #4

    I don't really understand what you are saying, because what you have written is not really correct.
    You have booted in safe mode, you have had crashes and it makes you believe what?

    WhoCrashes doesn't reveal anything with 0x124 as these crashes in general don't reveal much.
    You have to check the dumps to find out what is going wrong, no program will be helpful.

    The problem
    There is an instructional error with the level 1 cache while the CPU is trying to fetch the data.
    Unfortunately, this is not enough to determine a specific cause and as this error is mostly caused by hardware problems we need to rule them out. Please follow instructions below
    Code:
    0: kd> !errrec ffffe001a8314028
    ===============================================================================
    Common Platform Error Record @ ffffe001a8314028
    -------------------------------------------------------------------------------
    Record Id     : 01d10dfedf5d6af4
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/24/2015 1:58:49 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001a83140a8
    Section       @ ffffe001a8314180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001a83140f0
    Section       @ ffffe001a8314240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe001a8314240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001a8314138
    Section       @ ffffe001a83142c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)
      Status      : 0xb080000000060151
    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking or faulty drivers



    BSOD at random times like playing or browsing STOP 0x124 Troubleshooting BSOD at random times like playing or browsing
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD at random times like playing or browsing ONE BSOD at random times like playing or browsing
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD at random times like playing or browsing TWO BSOD at random times like playing or browsing
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





    BSOD at random times like playing or browsing THREE BSOD at random times like playing or browsing
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    BSOD at random times like playing or browsing FOUR BSOD at random times like playing or browsing
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec


  5. Posts : 24
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter
       24 Oct 2015 #5

    Yes, in safe mod works fine and no crash...

    i'll run prime95, seatool and furmark too.
    I have tested the memtest for about 8 hours and found no error.
      My ComputerSystem Spec


  6. Posts : 11,329
    Windows 10 Pro
       24 Oct 2015 #6

    The hours are not much relevant with MemTest86+, relevant is the complete passes.
      My ComputersSystem Spec


  7. Posts : 24
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter
       24 Oct 2015 #7

    I made all the tests (seatool, prime95) and I didn't get any error. As I said earlier, the memtest passed by various tests and didn't accused any error too.
    I couldn't make the furmark test because It wasn't detecting the video board on safe mode.

    I'll try prime95 and furmark without safe mode now, i'll be back soon.
      My ComputerSystem Spec


  8. Posts : 11,329
    Windows 10 Pro
       24 Oct 2015 #8

    Furmark and Prime95 can't be tested in safe mode as safe mode doesn't use these drivers.

    Can you remember how many passes were completed with memtest?
      My ComputersSystem Spec


  9. Posts : 24
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter
       24 Oct 2015 #9

    After almost three hours using the browser and with steam open, Windows crashed again. I really don't know what is going on... Here is the dump file

    I guess memtest ran 9 tests until I canceled, because I didn't see any error on it.
      My ComputerSystem Spec


  10. Posts : 11,329
    Windows 10 Pro
       24 Oct 2015 #10

    Have you ran Furmark and Prime95?

    Next time please re-run the tool again and upload the zip file.
    Only dumps is NOT enough.
      My ComputersSystem Spec


 
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