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  1. Joined : Jul 2015
    Posts : 12
    windows 10
       21 Oct 2015 #1

    Many BSODs in multi-boot system and most suggest hal.sys


    I've had many BSODs on this computer in the five years I've had it. Under warranty, I had a new video card (Gforce GT220 replacing GT210), new motherboard (Gigabyte 970A-D3 replacing 870A-UD3) when Windows 7 was the only system.
    Since then, dual booting Windows 7 and 8.1, I've installed new RAM, new PSU, new HDD and both operating systems continue to randomly blue screen.
    Now with Win 10 as a third operating system, they still happen.... twice today, but nothing for a week or so.
    It drives me mad, and I'd willingly buy a new computer if I could be sure that would solve the problem. I've deleted all programs with old drivers, and keep right up to date with all updates available.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Oct 2015 #2

    Hi skcusime,

    It seems that an important file is corrupted.
    Are you able to open msinfo32? (Search "msinfo32" without quotes)
    If you are, please re-run the BSOD tool and upload the zip file.
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 12
    windows 10
       22 Oct 2015 #3

    Thanks axe0,
    I am able to open msinfo32 (in system32 folder). I then re-ran the dm_log_collector file, and had 2 blue screens before it finished!
    New zip attached.Attachment 44042
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Oct 2015 #4

    I still can't open the msinfo32 file.
    Can you open the msinfo32 file when the zip is created?

    Old drivers, to start with
    Code:
    tib_mounter tib_mounter.sys Thu Dec 27 14:25:57 2012 (50DC4C65) // Acronis
    tib      tib.sys      Wed Mar 20 09:59:41 2013 (51497A7D) // Acronis
    snapman  snapman.sys  Wed Jan 16 14:44:45 2013 (50F6AECD) // Acronis
    point32  point32.sys  Thu Dec 12 14:15:26 2013 (52A9B6EE) // Microsoft driver
    nvvad32v nvvad32v.sys Thu Nov 20 16:33:31 2014 (546E09CB) // Nvidia driver
    nvhda32v nvhda32v.sys Thu Nov 28 14:37:50 2013 (5297472E) // Nvidia driver
    mwac     mwac.sys     Wed Jun 18 04:06:47 2014 (53A0F437) // Malwarebytes
    GEARAspiWDM GEARAspiWDM.sys Thu May 03 21:55:59 2012 (4FA2E2CF) // Gear driver, also used with iTunes
    fltsrv   fltsrv.sys   Fri Mar 01 14:54:14 2013 (5130B306) // Acronis
    afcdp    afcdp.sys    Wed Jul 20 16:46:28 2011 (4E26EA44) // Acronis
    3xHybrid 3xHybrid.sys Wed Oct 13 05:55:43 2010 (4CB52DBF) // ASUS Hybrid TV Tuner driver
    Check Acronis, Malwarebytes, and Gigabyte / iTunes software for software updates, Microsoft* and ASUS for driver updates

    *I don't know from what device / program it is.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 12
    windows 10
       22 Oct 2015 #5

    axe0,
    I uninstalled the Microsoft mouse & keyboard, so point32.sys is gone.
    Uninstalling Acronis True Image is a problem because it leaves behind the drivers (Known issue)
    I cannot open the msinfo32.nfo file from the zip, but i can open the msinfo32.exe from windows.
    I don't know what could be causing this. Is there another way of uploading the file?
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Oct 2015 #6

    Via 3rd party uploaders like dropbox, onedrive, google driver etc.

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 12
    windows 10
       22 Oct 2015 #7

    axe0,
    SFC did not turn up any errors on either pass.
    I ran the dm_log collector again, but still again can't open the msinfo32.nfo from the archive.
    I can runn it from the system 32 folder (msinfo32.exe)

    I'm at a complete loss.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Oct 2015 #8

    If possible copy msinfo32 to a 3rd party uploader and paste the link here.
    NOT prefered is a direct download link.
      My System SpecsSystem Spec

  9.    23 Oct 2015 #9

    skcusime said: View Post
    axe0,
    SFC did not turn up any errors on either pass.
    I ran the dm_log collector again, but still again can't open the msinfo32.nfo from the archive.
    I can runn it from the system 32 folder (msinfo32.exe)

    I'm at a complete loss.
    You can generate the .nfo file separately by running msinfo32 /nfo %userprofile%\desktop\msinfo32.nfo from a command line. It will generate it on your desktop. You can then upload it (assuming you can open it).
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 12
    windows 10
       23 Oct 2015 #10

    I created a desktop version of msinfo32.nfo as halasz suggested, but I still get the dreaded "system information is unable to open this .nfo file". No point uploading it.
      My System SpecsSystem Spec


 
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