Windows 10: BSOD while using Chrome


  1. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       21 Oct 2015 #1

    BSOD - System Service Exception


    Hi everyone,

    I recently upgraded to Windows 10 and have had a few BSODs. One was a System_Service_Exception dxgkrnl.sys.


    The other I'm not sure of. The manufacturer's site for Windows 10 drivers has not been updated, and I'm worried about accidentally upgrading the wrong ones and video card driver updates (if that is part of the problem) specifically have given me fits in the past. Any help would be greatly appreciated.

    Thanks in advance.

    Attachment 43875
    Last edited by freetacos; 21 Oct 2015 at 12:42.
      My ComputerSystem Spec


  2. Posts : 11,504
    Windows 10 Pro
       21 Oct 2015 #2

    Hi freetacos,

    Before we can give you support, you need to remove the Adobe bypass
    Code:
    127.0.0.1 lmlicenses.wip4.adobe.com
    127.0.0.1 lm.licenses.adobe.com
    127.0.0.1 na1r.services.adobe.com
    127.0.0.1 hlrcv.stage.adobe.com
    127.0.0.1 practivate.adobe.com
    127.0.0.1 activate.adobe.com
    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputersSystem Spec


  3. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       21 Oct 2015 #3

    Ok, no problem.

    Let's try that again.

    Attachment 43908
      My ComputerSystem Spec


  4. Posts : 11,504
    Windows 10 Pro
       21 Oct 2015 #4

    I see you have KMSpico installed
    Is it used for Windows or Office?

    Please remove every cracked software.
      My ComputersSystem Spec


  5. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       22 Oct 2015 #5

    Not a problem.

    Attachment 44097
      My ComputerSystem Spec


  6. Posts : 11,504
    Windows 10 Pro
       22 Oct 2015 #6

    Check your manufacturer for driver updates.
    The Qualcomm Atheros network driver has been flagged
    Code:
    0: kd> lmvm athw8x
    start             end                 module name
    fffff800`432a0000 fffff800`43669000   athw8x   T (no symbols)           
        Loaded symbol image file: athw8x.sys
        Image path: \SystemRoot\System32\drivers\athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Thu Aug 08 05:41:36 2013 (52031370)
        CheckSum:         003C400C
        ImageSize:        003C9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The Intel graphics display driver has been flagged.
    Are you switching between your GPU's?
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer.
    Code:
    3: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`da550000 fffff800`da906000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Mon Aug 17 17:34:01 2015 (55D1FEE9)
        CheckSum:         003A7ACB
        ImageSize:        003B6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  7. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       11 Nov 2015 #7

    I thought the previous advice had fixed the issue, but I'm now getting more BSODs (now different ones including MEMORY MANAGEMENT, prompting me to run the Windows Memory Diagnostic, which came up clean). Additionally, a few other things, like drop down menus, are acting wonky.

    Again, any help is greatly appreciated.

    [edited]
      My ComputerSystem Spec


  8. Posts : 11,504
    Windows 10 Pro
       11 Nov 2015 #8

    Just in case of
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
    Please run MemTest86+ to test your memory.
    Memory diagnostics isn't sometimes able to find errors.



    BSOD while using Chrome Diagnostic Test BSOD while using Chrome
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec


 

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