BSOD only when play Dota 2, error 0x0000009c caused by hal.dll  


  1. Posts : 1
    Windows 10
       #1

    BSOD only when playing Dota 2, error 0x0000009c caused by hal.dll


    Specs:
    MSi GE62 Apache - 276 2QD
    Windows 10 Home
    Interl Core I7 - 5700HQ
    12.0 Ram Memomy
    1TB Hard Drive
    NVIDIA GeForce GTX 960M
    I just bought a new MSi GE62 -276 like a week ago and I already got 3-5 BSODs while I was playing Dota 2.
    It happened anytime during the game or I was at the lobby not doing anything.
    Please help !!!
    Last edited by geoht; 20 Oct 2015 at 09:47.
      My Computer


  2. Posts : 14,891
    Windows 10 Pro
       #2

    Hi geoht,

    Welcome to the 10forums.

    The crashes 0x9C(MACHINE_CHECK_EXCEPTION) are similar to a 0x124(WHEA_UNCORRECTABLE_ERROR).
    0x124 are usually hardware problems, but difficult to identify the cause as there are more causes like overclocking, dust, BIOS problems, drivers problems and in rare cases software.
    Please test your hardware with following instructions



    Diagnostics Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My Computers


 

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