BSOD when doing nothing else than browsing

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  1. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
       #1

    BSOD when doing nothing else than browsing


    Two BSODs, once today, once yesterday. No other applications running than browsers, doing nothing else than browsing. The only common factor in these two BSODs is that yesterday I was uploading big file (3.5 GB) to my OneDrive when it happened, today downloading another big file (a movie, about 5 GB) from my OneDrive.

    Both times, the laptop's own screen and an external display I am using started to flicker, then went black only showing the pointer. This continues about a minute, then I get the BSOD notification, and finally machine reboots.

    The DM Log Collector file is attached.

    Kari
    Last edited by Kari; 19 Oct 2015 at 07:03.
      My Computer

  2. essenbe's Avatar
    Posts : 12,511
    Windows 10 Pro 1903
       #2

    Kari, I'm going to see if someone else can help you. I can't read the dump files, which is not so uncommon anymore. I suspect it is because you are running 10547. Microsoft doesn't always release binaries for Insider builds.

    I am seeing errors for your internal graphics, but I suspect it may be a victim not a cause. I see errors for your vm in vmwp.exe which is a virtualization error. The most common error is DWM.exe.

    The debugger named mssmbios.sys for your last 2 dumps, but also said the symbols are wrong, so I don't trust that. That is the System Management BIOS driver for what it's worth.

    Have you run sfc and DISM? If not, try that and see.
      My Computers

  3. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
    Thread Starter
       #3

    Thanks Steve.

    I believe this is an Nvidia driver issue, hoping it would resolve when going to build 10565. I have had my reasons to delay the build upgrade on this laptop, I will do a clean install of 10565 this week. Anyway, would be nice to know what is causing these BSODs when I am doing nothing special when they occur.
      My Computer

  4. essenbe's Avatar
    Posts : 12,511
    Windows 10 Pro 1903
       #4

    Kari, please monitor your CPU and GPU temps too. If you need some software, I can give you some suggestions. The activities you describe don't tend to put any strain on the GPU, but we know anything is possible. We can disable one or the other and see how it works. The Nvidia control panel allows you to set the primary graphics adaptor to which one you want to use. Optimus technology is designed to use your internal graphics until demands are increased for graphics, then it will switch to your dedicated Nvidia card. The switch is when the problem usually happens. So, often if we can stop it from switching, much of the problem is eliminated. Switching to the Nvidia card will give you a big hit on your battery life though.

    Look in Device Manager at your graphics adapters and see what it says. It should name the 2 Adapters.
      My Computers

  5. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #5

    Hi Kari,

    You are likely correct about the cause, all of the crashes have a thing common: caused by a driver.
    As the most recent ones are 0x119(VIDEO_SCHEDULER_INTERNAL_ERROR) it is pretty clear the GPU drivers are causing issues.
    Unfortunately, because the dumps are not loading properly, I cannot determine which driver exactly is causing issues.

    I would recommend trying a clean install of the drivers
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer
      My Computers

  6. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
    Thread Starter
       #6

    Temps are OK, for a laptop:
    This clearly is a GPU issue, I hope you get me correctly when I say that I am not very interested to solve this issue in the current build 10547 because I will in any case do a clean install of build 10565 later this week. However, I would be very pleased to know the exact driver or other cause behind this issue.

    Kari
      My Computer

  7. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #7

    Of course I get you correct

    I just hope that when I'm home I get clearer results from the dumps.
      My Computers

  8. axe0's Avatar
    Posts : 14,790
    Windows 10 Pro
       #8

    Unfortunately as expected, no information about a specific driver
      My Computers

  9. Kari's Avatar
    Posts : 17,434
    Windows 10 Pro
    Thread Starter
       #9

    Something positive, at least this BSOD helped me to make a video for other users wanting to know how to get help in BSOD issues :)

      My Computer

  10. Cliff S's Avatar
    Posts : 25,566
    Win10 Pro, Win10 Pro N, Win10 Home, Windows 8.1 Pro, Ubuntu
       #10

    Kari said:
    Something positive, at least this BSOD helped me to make a video for other users wanting to know how to get help in BSOD issues :)
    Another good one from The Finn!!!
      My Computers


 
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